[Resolved] Akbar Travels — change of date being charged at full price

[Resolved] Akbar Travels — change of date being charged at full price

B Babru Patnaik

I booked a flight (Ref : lh4b8a) 46 days in advance and paid rs 6700/-. As i had to change the date, was asked to pay rs 7300/- to reissue the ticket. This is atrocious that 100% cancellation fee is charged by akbar travels 40 days prior to travelling. Which agency does this and no airlines also do this. I can't be at the receiving end due to the whims and fancies of the agency. There was no terms and conditions mentioned while booking the ticket online that there will be 100% cancellation charges on change of date. Therefore, this is malpractice being followed by the agency. Will fight to the end and get justice. Was this information helpful? No (0) Yes (0)
Oct 12, 2018 Complaint marked as Resolved Akbar Travels customer support has been notified about the posted complaint. Sep 07, 2018 Updated by Babru Patnaik I booked online ticket 45 days through Akbar Travels in advance and paid Rs 6700/-. When I wanted to reschedule the ticket Akbar Travels asked me to pay Rs 7300/- for a new ticket which was atrocious. This means they pocket Rs 6700 which I had paid earlier and want me to pay further Rs 7300 which is a mal practice and example of cheating and looting customers. As they couldn't provide me the ticket with the new dates, I requested to cancel the ticket 36 days prior to the departure date for which they charged me Rs 6200/- All those who read this feedback, please think at least 20 times before you book any ticket through Akbar Travels. Govt. of India must know this and stringent action should be taken on agencies who cheat customers beyond the rule book and at their whims and fancies Verified Support Sep 07, 2018 Akbar Travels Customer Care's response Dear Sir/Madam, Passenger has booked ticket from our website and later has sent mail for reissue and as per his query we have quoted reissue charges as per airline rule with penalty and fare difference. But same is denied by the passenger stating charges are more than the ticket amount. Regards, Customer Support Team
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