Akbar Travels — Delay in response and unprofessional behaviour

Hi there,

We have done our Dubai visa from Akbar travels. While submitting the documents, they mentioned that all documents are correct and we'll get visas in the next 3 working days. It didn't come in the next 3 days so I followed up with them next week and they still told me that it'll take 3 days more. They wasted more than a week already and then they told me that my friend's visa is declined because his passport is nearing to expire (Please note- they did not mention this when we submitted the documents). As a travel company, they must know that how many months prior to the passport expiry, you can apply for a visa for Dubai. For some countries, it is 4 months and in some countries, it is 6 months and my friend's passport was getting expired in 5.5 months. If they would have mentioned this at the time of submitting the documents then we would have created his new passport in the tatkal category which takes like 3 working days and we would have still taken our flights and stayed in our booked hotels.

We have paid money for our return flights, we have paid money for the one night of our hotel stay (the rest was to be paid at the hotel). And I have paid 7400 rupees for each person which is two people here for visas. Because of their delays and because they did not check the documents properly when we submitted them, our all money is gone to waste and we had to cancel our trip which we were really looking up to.

Now when we mentioned that the visa got declined, they said that we will get the refund of the visa that has been declined. It has been more than one and a half months and we haven't received our money back. They are promising us that it'll be debited in my account for the last 4-5 weeks but the money has still not reached my account. And now they stopped replying to me when I am following up with them.

My lot of money has gone because of them and now they are not even concerned to respond to me. This is the reason I have to file this complaint. Request you to please get my money back.

Thank youDevendra Singh