Registered mobile number: +[protected]
I have made the payment for UAE visual visa express service on last Tuesday( 16/11/2021) by trusting the sales person’s words that the visa will be issue in 2 days time.
Sale’s person email: rehan.[protected]@akbaronline.in
After receiving the money there was no proper response from your side. I even asked the number for the call center to talk to someone to check the status and he didn’t give me the number.
On Friday I found the call center number from online and when I called they said the Visa is not yet approved. By trusting your sales person number I took Covid test on Friday in order to travel on Saturday.
Saturday also there was no communication from the sale’s person’s side.
On Sunday afternoon I called the call center again and they told me the visa was issue on Saturday 10 PM.!! This is totally unacceptable as I need to make multiple phone calls just to get the status of the visa. And I paid extra money for the express service hoping that it will be ready in 2 days time.
My my plans were ruined by the irresponsible attitude of the sales person.
Kindly make the refund for the extra 1000 I paid for the express service. Person gave me an explanation that the delay is from UAE immigration but my question is, the visa is approved on Saturday (20/11/2021) by 10 PM, why nobody informed me about it till I made a follow up on Sunday afternoon..??
It’s not about that money but you don’t deserve to get paid extra as the service was not express and extremely poor.
Regards
Anand Velayudhan Sreekumar
Doha Qatar
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