Akbar Travels — flight cancellation refund - airlines is doing a full refund, akbar travels is not

Akbar reference number at[protected] : emirates pnr :elt6ps

This for a flight
Bengaluru - amsterdam on 8th may, 2020,
Rome - bengaluru 26th may, 2020

Akbar travel is charging a total fees of inr 10394 for the cancellation including a cancellation fees of inr 8000 + gst.

Emirates after the announcement of cancellation of operation of my flights, when contacted, was refunding the whole amount directly or through the agents as the case might be

Thereafter i have been sending mails to akbar travels and when contacted they said will respond over mail, but the reply has not come yet.

As per regulation other than handling charges akbar travels cannot withhold money when the airlines is doing a complete refund.

Request, if this can be taken up with akbar travels

Regards
Ranjan

Attaching
1. Akbar travel charges
2. Cancellation of flight mail from emirates
3. One of my mail to akbar travel