[Resolved]  Akbar Travels — Flight not rescheduled after paying the full amount

Address:500038
Website:akbartravels.ae / www.spicejet.com

I wanted to reschedule my Spice jet flight from Dubai to Mumbai SG 14 on 13-Apr-2017 departing at 2:15AM with PNR VFH43E. Call center has send me a payment link for the rescheduling of same flight for 14th April . After doing payment they called me and said spicejet is not allowing them to reschedule the flight. So i told him that i will connect from my mobile to spicejet office in India and request them to reschedule. The call went for 18 mins between me akbar travel call center guy and spicejet agent . Spice jet guy said its akbar travel agent fault and akbar travel guy said its spicejet fault. Than in end i suffered between both companies like a bagger . There senior team member refuse to come on call and help.
I am stuck know don't know what do. I feel i have done some mistake using there services. Please help i have left with no options.
Regards.
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May 13, 2017
Complaint marked as Resolved 
Akbar Travels customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2017
Akbar Travels Customer Care's response
Dear Sir,

We are unable to find any details of the passenger, kindly provide details fro us to investigate further.

Regards,

Team AT.
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