Akbar Travels — Flight refund illegally held back

RomeoDelta

Address:

Akbar Travels India

I had booked a flight on Akbar Travels online website from Mumbai to Toronto on April 23 and it was cancelled. I have asked them 7 days back to initiate a full refund request and all they keep saying is that the airlines will take 45-90 days to complete the process, while the airlines themselves say that they will refund the amount within 7 days if paid by credit card. Initially I was hesitant to book with Akbar Travels, but my family told me it is a trusted agency as they have been using this agency for all their international bookings. I have lost all faith in this agency now. Akbar Travels is failing to keep up to its reputation. Ref AT[protected]

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Akbar Travels customer support has been notified about the posted complaint.

Aug 06, 2020

Updated by RomeoDelta Hello AkbarTravels customer support,

I have gone through all the IATA rules and cannot find any such thing as 45-90 days. IATA does not regulate or interfere with the refund procedures between any airline and agency. Stop trying to deceive your customers. You are purposely delaying the refund for 45-90 days to gain interest and use customers money for investment, which is illegal. I am going to take it up with the airline as well.

Aug 06, 2020

Updated by RomeoDelta AkbarTravels customer support,

As I promised, I have emailed the airlines, and the attached image is a proof that you have NOT initiated a refund request to the airlines. The airlines themselves have confirmed that they did not receive any request. What is your reply now?. Why are you openly lying that a refund request has been initiated? While taking my money for booking a flight you did not hesitate even a single second and now you are playing around and harassing customers when it comes to returning it according to the rules. I repeat, PLEASE INITIATE MY REFUND REQUEST SOON.

Aug 10, 2020

Updated by RomeoDelta Update: It has been 2 weeks and Akbar Travels is continuously lying that they have placed a refund request. They are refusing to even place the request. Just a very fraud company stealing people's money. I request anybody reading this to place a cyber crime complaint for financial fraud against AkbarTravels.com . They are a very fraudulent company.

Aug 20, 2020

Updated by RomeoDelta Update: American airlines sent me an email saying they credited Akbar Travels with my refund money, but Akbar Travels is illegally delaying and holding back my money. They are taking their customers for granted. Fraud company ever. I keep calling customer care and they keep telling me wait for 24 hours, 2 days, 3 days. It has been 7 days already since the Airlines credited Akbar Travels, but clearly Akbar Travels are a big financial fraudster company holding my money back.