Akbar Travels — misleading with charges giving wrong information

Address:

1st floor ,62 janjikar street masjid, Mumbai City, Maharashtra, 400003

Dear sir/madam
I wish to inform you the business of deceit and treachery which was carried out by akbar travels with me to start with
I had booked two tickets of malindo airline scheduled to depart from mumbai to singapore via kulalampur for 26th july 2019
And due to certain domestic and health issue i had to postpone this travel to the month of september and hence i called my travel agent akbar travels who had booked these tickets for me and i was advised by their customer care to email them with the details for the date of travel and as per customer cares advice i mailed akbar travels with the specified date change and their customer care person mr ubaid ansari responded stating that the fair difference including the penalty and government taxes etc would come upto 6030rs per ticket (Original ticket cost 10, 365)
And i mailed him back accepting this charge and paid the amount necessary to change date change for both the tickets i then received a mail with the
Changed date however i was a bit surprised to see that baggage for both the tickets was reduced to 0 kg check in while the original tickets has 25kg each check (Screen shot in attachment) and hence i mailed and also called their customer care informing them about this situation and a follow up mail was received by mr ubaid ansari from akbar travel.com in and i was shocked to known that he had mentioned excess baggage charge to be 15880 rs for 25kg and when i called their customer care to protest of such a high charge
Ms trupti from the customer care told me that the charge has already been mentioned by akbar travel and to this i refuted by saying that they have only mentioned that ' any baggage change or food ordered charges will be applicable' but no where in my conversation with mr ubaid ansari has mentioned this high charge he had only send me a amount of 6030 as seen from the content of this email below.
Date change penalty : inr 1500

Fare difference : inr 2400 (As of now)

Tax difference : inr 1260

Gst : inr 270

Service fee : inr 600

*

Total : inr 6030/- (As of now) per person

To be paid with break up of all the charges mentioned and here i strongly feel that, if my service was under rescheduling of ticket and if akbatravel.com had changed my baggage from 25kg to 0 kg it was their duty to mention this charge in the final payment charge given to me to amend the necessary changes but instead of that akbartravel send me a iternaty with 0 kg baggage after the advised payment by them was done by me and then send me a exceptionally high additional baggage charge. I feel this is injustice and purposefully misguiding of customer for monetary gains had
Akbar travel.com mentioned this very high additional baggage charge i would have also thought about cancelling the ticket because other airlines offer ticket at a very economical rate with minimum 15kg or 20kg baggage which is a basic luggage for any international flight. I feel that i was tricked by akbar travels by giving incomplete information and when i called their customer care to protest i was simply told that this is already mentioned by them i have proof of all the mails and i believe that
Through this portal and through the course of law justice shall be served.
Regards
Sachin