Akbar Travels — no action / replies on my refund of ticket amount

Address:

Crawford Market, Mumbai

Dear sir, i had booked tickets for my family trip through akbar travel on 23rd january 2020 to russia (Date of departure 1st may). Due to the pandemic i cancelled my tickets on 17th march, wherein akbar travel stated that the refund should be processed within 15 working days. Post that and after my several reminders they revert that the refund will be processed within 30 working days. Now its more than 30 days and they are not responding to any of my mail. I even marked the last trail mails to their ceo. But no response. I have checked online with the airlines wherein my ticket status shows refund processed. Please help me to recover my money as the amount is swiped on my credit card and i am paying huge taxes on the same. During this lockdown i am not getting my full salary. Please help.