Akbar Travels — Not submitted my Visa Application even after one week of payment and documents submission

Website:

www.akbartravels.com

I had contacted their telephone support number on 4th May 2023 and enquired for a Singapore Visa. At that time I was informed that the Visa can be applied only 30 days before my travel date and my travel date is 6th June 2023 so I can apply only on 8th May 2023. But they told me that you can make the payment now and they will apply 30 days before my travel date so I made the payment immediately hoping that they will apply for my Visa on 8th May 2023 and I will get my documents back within 7-10 days if there is no issues from the consulate. I had sent all documents including my original passport on 5th May 2023 and I got the confirmation mail from them saying that the documents was delivered on 6th May 2023. Then on 9th May 2023 I enquired about the status of application and I got a reply that it’s already applied. Again on 12th May 2023 I mailed to check the status of my application and to get application reference number. I got a reply that it’s still processing at the consulate and the application reference number will be generated only on 25th May 2023. Visa application reference number is generated on the acknowledge page when a visa is successfully submitted. So it means that they have not applied for my Visa and they will be applying for the same only on 25th May 2023. This is completely cheating, they should have informed me earlier that they will be applying only on 25th May before taking the payment and sending my original passport and documents, then I would have tried any another method. Now when I contacted them again they are like it’s very rush at the consulate so they have not submitted my application and I don’t have to worry I will get my visa before my departure. It’s like a FRAUD COMPANY they keep on changing their statements. Very pathetic experience