[Resolved] Akbar Travels — Offer

Prash02

Website:

Dear Sod,

I have purchased the ticket as advertised on your website below. To my disappointment I was informed I have to use this 5 times which is aed 40 maximum every time . your website did not state this . Even before I could make a ticket I called your office on 13th Jan and was told I get aed 200 voucher for any travel or hotel. I get this notification after I make and issue the ticket for my brother. Could you mention where this was mentioned before the person issues this ticket.

I need aed 200/- voucher from you at one go as advertised I will book something from you. I can be contacted by email .

I won’t settle for anything less.

e-Ticket NumbersOnward
607-[protected]Return
607-[protected]
Booking Refrence
AK Ref. :[protected]
Airline Ref. (Onward) : FNVUNY
Airline Ref. (Return) : XGVHIX
CRS Ref.:Z5O6T6

Best Regards

Prashant

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May 11, 2017

Complaint marked as Resolved

Akbar Travels customer support has been notified about the posted complaint.

Jan 19, 2017

Updated by Prash02 https://www.consumercomplaints.in › Akbar Travels › Akbar Travels — Offer
Akbar Travels — Offer

1 Review
Pr Prash02 on Jan 19, 2017 Mark as Resolved

Dear Sod,

I have purchased the ticket as advertised on your website below. To my disappointment I was informed I have to use this 5 times which is aed 40 maximum every time . your website did not state this . Even before I could make a ticket I called your office on 13th Jan and was told I get aed 200 voucher for any travel or hotel. I get this notification after I make and issue the ticket for my brother. Could you mention where this was mentioned before the person issues this ticket.

I need aed 200/- voucher from you at one go as advertised I will book something from you. I can be contacted by email .

I won’t settle for anything less.

e-Ticket NumbersOnward
607-[protected]Return
607-[protected]
Booking Refrence
AK Ref. :[protected]
Airline Ref. (Onward) : FNVUNY
Airline Ref. (Return) : XGVHIX
CRS Ref.:Z5O6T6

Best Regards

Prashant
Complaint Status
[Jan 19, 2017] Akbar Travels customer support has been notified about the posted complaint.

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Verified Support

Jan 26, 2017

Akbar Travels Customer Care's response Hi Prasanth

Thank you so much for your feedback and regret the inconvenience caused. This promotion is as a courtesy to our valued clients without any raffle draw and competition. The voucher worth AED 200 is ONLY extended to those valued clients who book flight tickets (return) for more than AED 1000.
The voucher can be redeemed on our portal for further travel bookings by using the promotional code, which is sent to the clients email address only, and all the terms and conditions are very clearly mentioned in the voucher. We have mentioned in our portal that we are providing AED 200 travel voucher, and didn’t mention this is redeemable at one go.

We value our client and loyalty towards us, we treat this matter seriously and shall undertake some corrective measures to avoid clear understanding regarding the same.