Akbar Travels — Outstation car

Address:Mumbai

Hello Akbar Travels . I had booked a car from Mumbai to Mahabaleshwar on 8th Dec 2021 and return to Mumbai on 10th Dec . Driver name is Ramesh and car # MH 02 CR 3068 . The driver requested me if his wife could also travel in the car booked by me as her native place is Mahabaleshwar . I accepted his request out of act of kindness however realized mid way it was not a good idea. The driver Ramesh wanted to drop his wife at Kalina area instead of dropping me, when I objected to it his wife was rude to me, both were bullying me, in Marathi they were speaking offensive things . I immediately reported this to the Supervisor Amit on phone. Amit called the drive Ramesh and warned him to stop the misbehavior. After this very bad incident the wife got down the car in Vashi and the driver dropped me at my drop point . I paid twice the amount for 1 way travel to Akbar Travels as pricing was like that and it is unacceptable that a driver and his wife were bullying me who is the customer. Amit - supervisor did his duty well . I request Akbar Travels to take necessary action against the driver Ramesh, car # MH 02 CR 3068. I am reporting this as my family asked me to do so . Regards Supriti . The booking ID were Booking Reference - MUM[protected] and Booking Reference - MUM[protected]
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Akbar Travels customer support has been notified about the posted complaint.
Verified Support
Dec 12, 2021
Akbar Travels Customer Care's response
At the outset, we sincerely apologize for the inconvenience caused.

Request you to let us know that from where you had booked the car. Whether it was booked directly from any of our Akbar Travels Branch or from sub agent or from the airport counter. Based on that we can check and forward your complaint to the concern department.

Regards,
Team AT
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    +91 22 2346 4373
    +91 22 4066 6444
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    1st Floor, 62 Janjikar Street, Mumbai, India - 400003
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