Akbar Travels — Quarantine package refund

Aaja Asif

Jul 6, 2022

Address:

Changanacherry

We a family of 3 people 1 adult and 2 kids under 8 yrs have booked a quarantine package worth 1 26 laks on March 5 2022
To saudi Arabia. As we all k on saudi lifted the quarantine issue on March 5 night.
Wedding stayedat the hotel booked and used the package as per mentioned. We contacted the concerned parson in that day itself.but he said to wait for a month.he will issue refund.
Since its been 4 months we didn't got any response. We have compliant against akbar travels, Changanacherry

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Akbar Travels customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

Akbar Travels Customer Care's response Please note we have shared the above complaint with concern department. Team will get in touch with the customer at the earliest.

Regards,
Team AT

Verified Support

Jul 25, 2022

Akbar Travels Customer Care's response Dear Mr. Aasif Aaja,

Your query dated 06/07/2022 regarding refund

With reference to your query dated 06/07/2022 regarding refund of amounts paid by you for quarantine package, we would like to inform you that no refunds can be given for the Quarantine package booked by you, the reason being you have booked Quarantine package for 05th of March 2022 and you arrived in Dammam on 05th of March 2022. Then you moved to Khalifa Tower Hotel Al Jubail for your quarantine stay.

Next day 06th of March 2022 Saudi Arabia has reopened after Covid restriction in which passengers were exempted from Quarantine stay with effect from the 06th of March 2022. This rule was not applicable to you as you had arrived on of 5th of March 2022. Hence you were supposed to continue with your quarantine stay as originally booked by you. However you left the hotel without informing the staff or the company.

The reopening after covid restriction on 06th of March 2022 was purely a decision of the Saudi Government and we have no role to play in the reopening. Hence the amounts paid by you cannot be refunded.

With regards

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