Akbar Travels — refund amount waiting

Address:

Janikar street Mimbai 400003

I have applied for refund of Air ticket money, As per the I am eligible for full refund, and they have send me mail that my full transfer to Agent, but Akbar is telling that we have made credit shell of our money and wen I check with airline they have not made and credit shell my PNR PH9D2U, kindly do needful and help in this