Akbar Travels — Refund- Bahrain pkg & attestation fees

M Shinde

Dec 6, 2021

Address:

Mumbai

I booked Bahrain quarantine package from Akbar travels for going to Saudi arabia and paid Rs 45500 amount . Visa was received in May’2021however, Bahrain govt banned Indians and thereafter my visa also expired 1 w of Aug2021..
meanwhile, I also availed their attestation service of my vaccine certificate and Paid Rs 5750. But they were unable to do so.
In view above, I asked for refund of Bahrain package barring visa fees(BD9) and full refund of attestation fees. They paid part only and balance of Rs 25000. several email reminders are sent to Mr Rizuvan and Mr. Krunal but no refund and reply..

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Akbar Travels customer support has been notified about the posted complaint.

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Comments

Akbar Travels Customer Care

from Mumbai, Maharashtra

Dec 7, 2021

Verified Support

We have received your complaint and same has been escalated to the concern department. Team will get in touch with the customer at the earliest.

Regards,
Team AT

Akbar Travels Customer Care

from Mumbai, Maharashtra

Dec 7, 2021

Verified Support

Our team had already Communicated with the person and were provided details of the Official Process of Bahrain Visa.

During this Pandemic Period - Travel happening on a condition of non refundable basis.

Still they had supported the person due to the stoppage of flight and retaining the penalty of Visa Process and made a refund of the Accommodation which was genuine.

At the time of Process he agreed for all the terms and conditions of the Package.

Regards,
Team AT

M Shinde's [Complaint's author] reply, Dec 11, 2021

Akbar travel did only visa work which eventually expired during banned period. VISA work cost is BD9 Rs 2000. akbar travel charge Rs 8499 as per their website . considering that also so refund Rs 37000 . secondly I paid attesttaion of Rs 5750 ...no work is done for attesttaion service so they should refund RS 5750 . so total balance refund = 17750 they never mention about non refundabale nor it is mentioned in their Quotation . so they should not take undue advantage of pandemic and loot the customer . awaiting my refund

M Shinde

Sep 1, 2022

reminder ... no reply.. no refund