Akbar Travels — refund for cancellation by airlines

Akbar Travels — refund for cancellation by airlines

S Sagarss

Our kuwait airlines flight was cancelled due to covid (At[protected]/ pnr kk71fg) and we were notified of a full refund by the airlines. It's been over 2 months since we are following up with akbar travels through whom we booked our tickets. We were initially told the refund will be processed but it's been over 60 days now and till date there is no resolution. The staff does not bother to respond to emails any more — we have made multiple follow ups. When we call up the helpline we are told to wait 'patiently' further, but no firm date is given for this amount to be credited back. The customer is just left at the mercy of these unethical travel companies with no resolution in sight. We have patiently been waiting since mid of march. Why should akbar travels be holding on to this amount when airlines has already processed it from their end? How can we get the money back urgently, esp in these trying times? Was this information helpful? No (0) Yes (0)
Akbar Travels customer support has been notified about the posted complaint. Jun 19, 2020 Updated by Sagarss Dear Akbar Travels, Stop fooling your consumers!! Our airlines has clearly notified us that the agent has not been diligent in processing the refund. See the attached mail from the airlines. Whatever is the step, it is AKBAR TRAVEL'S responsibility to get us the refund. It has been over 70 days from the time you promised the refund and over 100 days from the time the airline cancelled the flight. You are way past your dates promised. We need our refund. We have already filed a complaint on Consumer Forum so it'll be in your interest to process it asap.
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