Akbar Travels — Refund for Malaysian E-visa

My friend Ms. Haripriya Sasikumar has paid Rs. 4000 to Akbar Travels, India for Malaysian E- visa on 13-April-2022. Later they informed it is not possible to process visa from India, since she is travelling from Dubai. But this information was already known to Akbar Travels executive before the payment was made and they assured the visa can be processed from India since she is Indian citizen. But after the payment was made, they informed it is not possible to process visa and the amount paid will be refunded. it is been almost a month and still the amount has not been refunded. When ever she is trying to call or message, they are not responding.

Name : Haripriya Sasikumar
Contact No: +[protected]

Payment mode : Google Pay via the link shared by Akbar Travels - https://rzp.io/i/UbK3wKgzH

Attaching the payment receipt, chat details and Akbar travels contact number for more clarity.