Akbar Travels — refund held

Address:

Mumbai

I have booked two cabins in jalesh cruise for a mumbai - goa - mumbai 4 days trip through akbar travels. The travel dates were in last week of may 2020 but i made the full payment of rs. 2.08 lakhs in the last week of january 2020. However, since the covid situation was deteriorating day by day i decieded to cancel my tickets around mid march 2020 and requested akbar travels to refund my money. It has been now more than 5 months snce i have paid akbar travels and more than 3 months since my cancellation request, i am yet to get a date for the refund from akbar travels. The senior officers are not taking calls neither replying to emails.