Akbar Travels — refund misdirections no resolution | akbar travels cheat

This is in reference to above mentioned subject. I have done a ticket booking from akbar travels website for 11th april from new delhi to paris and return with kuwait airways

Due to global epidemiological situation (Covid19) same has been cancelled by the airlines and have advised to take up with the travel website for the refund.
Therefore i requested akbar travels to refund the same and credit the amount in my source account. The cancellation was requested on 2nd april 2020.

Details of tickets :

Ticket reference number: at[protected]

I have followed it multiple times however the travel agency has not yet refunded the amount, every time i call i get a new reason. Some of them are listed below
1. The airlines has not issued the refund
2. The airlines will only issue credit note
3. I have been given multiple numbers to contact each one gives a new number.
I have confirmed via email from the airlines that the full amount will be refunded and they will issue the refund.

Please help in this matter it is a pain contacting these guys listening to false reasons.