Akbar Travels — Refund, Rude customer support

Hi, I applied for Dubai visa with your website for 2 person. I applied for the regular process package that includes the Expo tickets. The package was for INR 8199. However, Akbar travels failed to get the Expo tickets for us. We called the customer support and they are offering just INR400 refund per person. However the package without the Expo tickets is INR7199. Also, the customer support agents Fatima and Rehan disconnected my call right on my face. Rehan was rude to unacceptable level. I'm frustrated now and want my INR 2000 back at the earliest.