Akbar Travels — Ticket Refund amount clarification

Address:

Mumbai City, Maharashtra

I have booked ticket through Akbar Travels Ghatkopar branch. My tickets were round trip from Mumbai to Chicago through Etihad Airways. While booking the ticket, agent told me that I can exchange the dates and its refundable. Due to medical conditions, I have to postpone the ticket once and I have paid the penalty amount. But my health condition didn't improve and hence I have to finally cancel the ticket. While cancelling the ticket they never told be that its non-refundable ticket. After following up for the payment 3-4 times, they refunded me lump sump amount. And they are telling me that ticket was non-refundable. First of all, they made mistake in communication that ticket is refundable and now they are saying its non-refundable. Also, they are not willing to give any clarification about how they calculated refund amount. I lost almost Rs. 135000 and they are not willing to provide any details regarding that. They are saying that Etihad Airways gave them refund but not ready to show me any proof of that. Even I copied head office and customer support on all the emails, but one care to look into the matter. I have to complaint in social media so that other people are aware of how they operate and they are not supportive in resolving issue. I am still following up with them from last 2 months but they are not providing any details about the refund amount. Its really frustrating. I will NEVER buy tickets through Akbar Travels.