We reached out to Akbar travels because my parents wanted to apply for visa to Mexico. My parents were based in Chennai.
The agent was initially very rude and didn't want to speak to us until we arranged for the documents. Anyway, we got all the necessary documents notarized and ready from Mexico for the visa process.
Akbar travels took the visa fee from my family at this point and sent the passport, etc to their Delhi office. I don't understand why.
The agent said it is our responsibility to find appointments for the embassy. So what exactly was his job then apart from posting the passport to Delhi?
So anyway my parents went for the visa appointment to delhi. Spent money on flights and hotels only to be rejected almost instantly.
The passport copy was supposed to be vertical, we had it as horizontal... That was one of the rejection reasons.. why did the agent not know this and why was this not spotted?
The visa officer also said they needed an invitation letter from me... The son!
It was my in-laws in mexico that were inviting my family and they provided all the letters for that.
I was never asked to provide an invitation letter for my parents or share my bank statements. The visa officer asked for this which means the agent either never knew about this or failed to inform us.
Akbar travels is the reason our visa was rejected. My family are unable to travel to Mexico because of this.
They took money for the visa process, we spent over 40, 000 INR to get the documents notarized in Mexico, we spent an additional 60, 000 INR on flight tickets to Delhi after we found an appointment. At the end of it all, visa was not provided and the agent? No sign of the guy. Was he even experienced to handle a case such as ours? I highly doubt it.
I will never EVER recommend this joke of an agency to anyone else.
1) rude agents
2) did not help senior citizens with appointments for mexico
3) sent passports well in advance to Delhi even though we did not have an appointment. What was the point of this?
4) did not review the documents and cross check with the checklist
5) I will question the agent's experience and knowledge on the visa process for mexico
Totally disappointed with the service and even more devastating for my parents who can't attend my wedding because of poor customer service. We do not have the money to spend again on flight tickets and hotels etc to travel to Delhi for another appointment..
Absolutely traumatized when visa was denied
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