[Resolved]  Akosha.com — bad experience while going to bank for consumer durable loan [protected]

Address:

Vadodara, Gujarat, 390020

Hdfc bank, old padra road, off to tube company, vadodara.

Thursday, september the 20th, 2018:
A senior citizen visited the bank for last missed installment payment of consumer durable loan. He was sent ot nizampura branch. He went there. He was sent back to old padra branch. (Not sure how do the treat the senior citizens) (Lack of customer service)
Jacob bhatiya. F/o edward bhatiya

Monday, september the 24th, 2018:
I went with my father to the same bank to deposit the check. And the lady gave me the same poor response. I then needed to inform him that i already spoke to thhe customer service team and they told me that i can submit the check at any branch of hdfc. She again denied. I called up the customer care and the executive spoke to the lady at hdfc bank. She asked some silly questions and the csr replied her that you do not need to go into any portal for this check. Simply collect the check. (Lack of knowledge)

Tuesday, september the 25th, 2018:
Someone called me up and his script was (In gujarati): i am calling from hdfc and you have one installment unpaid. Where doi send someone to collect it?

I really got frustrated and told him to get his system updated and check my status and call me back.

In the evening i got an sms for unpaid amount.

Tried registering the complaint on hdfc bank but unfortunately they do not have any appropriate option to choose for such complaint.

Would highly appreciate if you may get this redirected to concerned manager at the bank and also to higher level persons to share such a poor service experience.