Akosha.com — delivery complaint on flipkart

Address:	7-1-222/A&B, 202, 2nd floor, pragathi apartments, near nature cure hospital, balkampet, Hyderabad, Telangana, 500018
Website:	www.flipkart.com

I have placed an order for a mobile phone from Flipkart on 2nd Oct'19 Order id: OD[protected], product Vivo Z1Pro (Sonic Blue, 64GB). At the time of placing an order, Flipkart app shows me the delivery date of 7th Oct'19. Today is 7th Oct'19 and I still don't have my order. I spoke to Flipkart and they are asking me to wait till 14th Oct'19 and app shows the same delivery date. Flipkart customer support team says, due to high orders their delivery partner is taking time to deliver the product, but it's their (Flipkart) responsibility to delivery the product on time if they are advertising on the app. Flipkart customer support executives are very non-professional and disconnect the phone on face. I asked them to transfer the call to the superior twice and both the time they kept the call on hold and disconnected. I also requested them to contact their delivery partner and check for the expedite of process. They clearly declined my request and repeatedly telling the same thing to wait.

Here, I kindly request the team to please take this complaint and Flipkart is not working as advertised.

Regards,
Vishal Singh