Akosha.com — neither got return nor refund from amazon

Address:	Kolkata, West Bengal, 700047
Website:	www.amazon.in

Ordered 'mb magic bullet mixer grinder and chopper' from amazon (Order id:[protected]. The order got delivered on 28th august. It was damaged so we wanted a return. They picked up the mixer on 30th august, 2017 for return. We received few messages in which the next delivery date was stated as 3rd october, 2017. When we did not get the returned item delivered on 3rd october, 2017 we tried to track it. We have been calling and mailing them multiple times. We are not being able to contact any customer care executive. Only pre-recorded voice messages are being played.in that, their answers are that they 'can't track the order' as in there is no such order.
We have paid them in cash on 28th august, 2017. They have neither refunded the amount nor gave us the new product.

Please help us to recover the product or get a refund