Akosha.com — vodafone mobile and aadhar linking

Address:

700091

This is what i've been trying to communicate to vodafone:
*

To

Vodafone customer service

Dear sir/madam

My parents are senior citizens and we are facing a huge problem linking their phones to aadhaar. I am not sure if the process has been completed successfully or not, and i got no good answer from 198 – i was only told “ma’m we will inform you before you lose your service”.

Fingerprinting is needed for this process, and due to age my parents’ finger print is not registering, despite several attempts on each finger on both hands for both parents.

I even took my father to vodafone store in city center, salt lake on july 21 2017 (A risky and stressful trip for him given his age – he almost fell 2 times). We reached there around 10, but store wouldn’t open until 11, so we went away to another store nearby only to return later. Finger printing failing again, they suggested that i convert prepaid service to postpaid, get a new sim, select a postpaid plan, and then after address verification and authentication, aadhar linking would be done automatically. Going from prepaid to postpaid will actually increase our cost, but none the less i opted for it to complete the mandatory process. All the while my father had to wait, and go through the process which is hard for him because of age. That night i followed instructions to call 59059, enter last 4 digits of aadhar and birth year, going through many attempts as i wasn’t given the right options every time or there was just silence or music playing.

According to you, the above should have completed aadhar linking process, but i am still getting sms and calls to link phone to aadhar or else lose your service.

I am very frustrated, and it is not possible for me to bring my parents for fingerprinting or to follow some other fictitious process costing me money only to find that it did not work. Could you please help confirm that aadhar linking to the number 905xxxxxxx has been completed, and give me an authentic document certifying that? Alternatively, if aadhar linking is not complete, could you please send somebody to our house for that?
Thank you,
Sincerely,
Mayurakshi adhikari
6/aug/2017