Akosha.com — Wrong entry of mobile number

Address:

15-11-210

Sir
Since last fifteen years we ( around 06) customers of idea cellular services on the name of SVM central public school under sri shastha educational society Khammam of Telangana state. Our average bill is around Rs[protected] per month

At present we got Rs 15801/- bill generated date 03/01/2021for january 2021

After going through the bill details via e-print I got to know that an ISD call for 93 minutes duration is made from the mobile number [protected].
Providers additioned one new ISD number to one of my group members number charged around Rs 10920 and Rs 240/- on 09/12/2020 two times

We have never ever mentioned to or intended to put any of the numbers of this group in a package which allows us to make ISD calls. We do not know this number or any details of this number which has been dailed. It must have accidentally added into our phone bill. We have been using this Idea services since last 15 years and never have gone through such disturbances regarding anything.
At this juncture we approached the service providers for clarification in Khammam there is no proper response and unable to answer
We made a complaint also to the Vida phone idea ( VI) corporate customer care by email on 25/01/2021
Personally my complaint also recorded at office of VI cellular providers office Khammam on same date
No response from them
Due to this we again placed a complaint as reminder on 02/02/2021 and 11/02/2021
But we didn't get any response or mail from them we also tried to approach the customer care of VI but customer care number is not proper and nobody giving response

On This is the first ever time and we hope you will find a solution and clear this problem. You can also check Bill details of last few months that has not even exceeded Rs.3000. But this time it is very unusual to find such a big amount. I am mailing you the Picture of the bill details we printed. Please try to file a complaint against them and resolve this as soon as possible.
Thank you.

Regards

Yours faithfully
Dr kishore
Chairman
Svm central public school
Srishastha educational society
Khammam TS., 507003.
Ph : [protected]