Akosha.com — washing machine | |||
I have taken amc no. [protected] (Valid upto 12.5.2018) for the washing machine from ifb. The washing machine was not timely attended by the franchise person. The complaint was registered against ticket no. [protected] dated 10th september’2017. 2. The number of the attempts carried out to the customer section was remained unsuccessful everytime on call to customer section,. On every call without any action for attending the problem. To the utter surprise sometime the ticket no. Was closed inspite of lodging serious grievances which was reopened with the assurance that sr. Level engineer would ensure necessary action within a day. 3. The engineer rather advised to purchase the new product from online ifb. This is a serious issue when maintenance is in the scope of ifb and i have been undergoing tangible & intangible loss of rs. 7000/- due to careless attitude adopted by ifb. In view of the above, i request you to intervene and direct concerned authorities to provide compensation for me to buy new washing machine.. Further the matter is required to be investigated for selection of franchise for ifb particularly at noida where the service engineer were rather interested in carrying out part time business during the visit for insisting to procure some chemicals without providing receipts. Such kind of the practices is not possible without the knowledge of the ifb customer sections. Mail address to chairman ifb: [protected]@ifbglobal.com and mr. Ray ([protected]@ifbglobal.com) has not resulted any outcome. The matter is pending since one month creating utter inconvenience due to such kind of attitude by ifb. Ravi agarwal, Mob: +[protected] Was this information helpful? | |||
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 2 Comments | |||
Comments
Sir,
The response by the IFB is ridicules and speaks about the worst treatment to the consumers. In fact there was a no communication since 12/09/2017 whereby I was informed for attending the job on the very next day after day to day call for approximately last 30 days. This is a serious lapse of IFB working where customer is taken on ride.
There is no report issued for the customer visit undertaken by the IFB franchises person. Even the mails to the Chairman level has not resulted any response. I have undergone mental agony by my wife not able to take up the other jobs because of IFB Engineer was supposed to visit. The kind of casual attitude resulted in arranging laundry at the express charges from the outside agencies.
I have incurred loss of Rs.[protected]/-. Please ask IFB to pay the compensation as it is the responsibility of the AMC provider to provide uninterrupted services. Because o[censored]rgent requirement I have no option left then to procure the new machine.
Further you need to arrange the investigation including Corporate Governance policies of the IFB where franchise is taking up the services of the customers without issuing service copy which is mandatory for any organization. Please ask them a scanned copy of the documents issued to me duly signed for the acknowledgement. In the bigger interest of the customers it is required to book IFB under the bad customer practices for arranging necessary directions.
Further you may kindly take up the matter with Chairman (E-Mail: [protected]@ifbglobal.com) and Mr. Ray (E-mail: '[protected]@ifbglobal.com') for allowing such kind of causal attitude.
Ravi Agarwal,
Mob: [protected]
The response by the IFB is ridicules and speaks about the worst treatment to the consumers. In fact there was a no communication since 12/09/2017 whereby I was informed for attending the job on the very next day after day to day call for approximately last 30 days. This is a serious lapse of IFB working where customer is taken on ride.
There is no report issued for the customer visit undertaken by the IFB franchises person. Even the mails to the Chairman level has not resulted any response. I have undergone mental agony by my wife not able to take up the other jobs because of IFB Engineer was supposed to visit. The kind of casual attitude resulted in arranging laundry at the express charges from the outside agencies.
I have incurred loss of Rs.[protected]/-. Please ask IFB to pay the compensation as it is the responsibility of the AMC provider to provide uninterrupted services. Because o[censored]rgent requirement I have no option left then to procure the new machine.
Further you need to arrange the investigation including Corporate Governance policies of the IFB where franchise is taking up the services of the customers without issuing service copy which is mandatory for any organization. Please ask them a scanned copy of the documents issued to me duly signed for the acknowledgement. In the bigger interest of the customers it is required to book IFB under the bad customer practices for arranging necessary directions.
Further you may kindly take up the matter with Chairman (E-Mail: [protected]@ifbglobal.com) and Mr. Ray (E-mail: '[protected]@ifbglobal.com') for allowing such kind of causal attitude.
Ravi Agarwal,
Mob: [protected]
We regret the inconvenience caused.This is to kindly inform you that we have given you the estimation cost for repair of your Washing machine. Kindly let us know if you would like us to repair your machine and we would be glad to assist.
Regards
IFB Appliances
The response by the IFB is ridicules and speaks about the worst treatment to the consumers. In fact there was a no communication since 12/09/2017 whereby I was informed for attending the job on the very next day after day to day call for approximately last 30 days. This is a serious lapse of IFB working where customer is taken on ride.
There is no report issued for the customer visit undertaken by the IFB franchises person. Even the mails to the Chairman level has not resulted any response. I have undergone mental agony by my wife not able to take up the other jobs because of IFB Engineer was supposed to visit. The kind of casual attitude resulted in arranging laundry at the express charges from the outside agencies.
I have incurred loss of Rs. 8000-10000/-. Please ask IFB to pay the compensation as it is the responsibility of the AMC provider to provide uninterrupted services. Because of urgent requirement I have no option left then to procure the new machine.
Further you need to arrange the investigation including Corporate Governance policies of the IFB where franchise is taking up the services of the customers without issuing service copy which is mandatory for any organization. Please ask them a scanned copy of the documents issued to me duly signed for the acknowledgement. In the bigger interest of the customers it is required to book IFB under the bad customer practices for arranging necessary directions.
Further you may kindly take up the matter with Chairman (E-Mail: [email protected]) and Mr. Ray (E-mail: '[email protected]') for allowing such kind of causal attitude.
Ravi Agarwal,
Mob: 9811790885