IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 65%
Submit a Complaint
4623
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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300
down
130
1860 425 5678  (BSNL & MTNL)
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274
down
141


Mobile:
Mobile:
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203
down
132

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
65%
Complaints
4623
Pending
44
Resolved
2987
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries Complaints & Reviews

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IFB Industries — senator smart washing machine 8kg

 Vinodsp on Jan 23, 2018
Sir, I bought ifb senator smart touch 8kg in six months before at ideal home appliance, kaithamukku, Trivandrum. Now the machine is not working due to manufacturing defect. Technicians check that machine and said that replace it. I complained in 8/12/2017 and no response till date from dealer and service centre.I expect you take good decision for me....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — washing machine senorita stopped working but now need to pay heavily

 v_giri_n on Jan 22, 2018
My machine was working fine past 4 years till warrenty, but after 4 yrs and 8 months the machine stopped working. When i called for service, i was told that i have to replace the main digital board, valve and shocks. Which has been charged around rs. 10000. I am surprised is that spares or electronics that much costly. I think ifb is exploiting his customers.? I have been using the ifb past 25 years and this is the 3rd machine. But this is the first time the i am finding the product is bad and stopped working in 4 year with high repairing cost. Apart from this i have been pushed for amc for the...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — face washing machine circuit problem twice in just 8 months

 mojidrachirag on Jan 22, 2018
I bought "ifb senator aqua sx 8 kg" on dec 2015.
In july 2016, i register complain for an issue and they replace the main circuit board.in just 8 months i have seen the same issue and registered a complaint.
Looks like, there is some issue with this model or company replaced circuit board with bad quality circuit.

Right now, circuit replacement covered in warranty but since replaced board quality is bad, i may need to pay for after warranty.

I want to warranty extension for at least circuit board and door lock. Or if possible want to replace machine with...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — washing machine elena sx

 sabyasachi.kar98 on Jan 22, 2018
Hello ifb i hav a complane issue of my elena sx the service quality is too poor in this city plz provide a service engg from ur company.
Your service engg nt come to my place all my cloths r inside my washing machine what a company u r sell da product n nt given da service plz its a req to provide da service as soon as possible its a req.
My adress is
Swarupananda kar
At-bhudhikhamari, po-bhanjpur, w. No-01, dist - mayurbhanj, orissa, mob-[protected], [protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — 100% warranty still charging

 shiv222178 on Jan 22, 2018
Hi team,

I have raised a complain [protected] for mine machine. Technician came and he told that belt became lose and need to change. He has charged me 620/- rs me for the replacement of belt.

Not sure if machine is under warranty then how technician can charges for spare parts.

If you are writing 100% warranty then it should be 100% only.

Thanks....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — poor customer care service provided

 ES on Jan 20, 2018
I had lodged a complain on the 15th dec;17 for my ifb microoven not functioning. Till date i havent got it resolves. They keep closing the ticket without doing any job. One day technician turns up and says he ll bring the spare parts and then flees away. I have to keep calling the customer care and the local service provider asking them to send a technician.

Till dat the issue is not fixed.

Horrible customer service!!! Wasting ppls time and energy....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — complaint for 23 ltr ifb microwave registered with 9417447852

 Kavit Bansal on Jan 19, 2018
Dear Sir

This message is with reference to my complaint registered with mobile number [protected]. I purchase a microwave through paytm a month back. But it founds panel lock broken but due to less awareness it's not find out during installation. But later on when I registered the complaint
NOW your service person asking it's on chargeable bases. Now after investing money in new product I am facing issue. Kindly suggest how to proceed for correction. Hope you are the person who can resolve the issue.

Best Regards
Kavit Bansal...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — regarding my washing machine

 Nayan Golchha on Jan 19, 2018
Some voice was coming from my machine so i called ifb executive. He comes to my house and checks my washing machine and said that there is barrier issue which can be solved by inserting a new one, then he goes. After 2-3 days i called in ifb office raipur, chattisgarh i talked with the head of that office he told me that the parts are coming from goa, so it will take some time to reach raipur. Its 10-12 days then i again called and talked with the head, now he told i will take 3 more days.!!! Such a ridiculus service they are providing to us. After 3 days one of the executive from ifb come to repair...
Complaint comments  Read comments Complaint category Washing Machines

IFB — washing machine door issue

 sarigacs on Jan 18, 2018
I called a service center for ifb here in mumbai, it is called weathercool engineering sales and services in andheri, kurla. I had an issue with the door not locking without being pushed really hard. The person who came to service the machine said there was an issue with the motherboard and said he would require 5800 rupees as payment for the board replacement with a six months guarantee. I wan to verify whether he was correct or not....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — refund of the amount paid

 satishatish on Jan 18, 2018
This is to bring to your kind notice that the ifb - executive front load washing machine bearing sl. No. Wt exb 000564 was not functioning due to water coming out from the front door. We registered a complaint for the repair and the ticket no. Ifb[protected]wm on 28.12.17 was given

Mr kiran of ifb services, having office at no.473, ground floor, 7th cross, 1st main, gokula 1st stage, 2nd phase, yeshwanthpur, near bombay deing, bangalore 560022 (Mobile nos. [protected] & [protected]) had come to our house for rectifying the same and advised us that the existing door is to be replaced....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — irresponsible behaviour

 Sowjanya Gummadi on Jan 17, 2018
Hi i raised a complaint on dec 20th and till date my issue is not resolved... Service technician visited one day checked and said he need to replace certain parts and never turns back, called several times and spoke to supervisor too.. Unfortunately there is no response and even the supervisors commitments is not addressed. I am working and i clearly told my available timelines still they don't bother.. I am surprised how come the senior officials do not bother if a complaint is pending since 20 days.. Any explanation on this......
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine / customer service not provided in the ticket raised no.1000923298

 TD Pradad on Jan 15, 2018
I raised ticket no.[protected] for servicing on 11/01/2018 but service technician not attended till date.

My address T.Durgapradad 24/1-1 chimmanivari St. Jammalamadugu post Kadapa dist Andhrapradesh state 516434.

Product details. Senorita aqua VX
SL no.[protected] date of purchase 11/10/2014.

The service engineer till date not visited.
Please provide service engineer for resolve the problems....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine senorita dx under amc

 gautam k on Jan 15, 2018
Sir/Madam,
I have booked a complaint regarding Loud noise & vibration in the machine while washing to Customer Care vide Ticket no. [protected] on 27.12.2017 and after few visits of service technician / engineer, the problem was not resolved as the machine did not run, i got a SMS where in I responded with 'NO' as the problem was not resolved but i have been told that the Complaint is resolved so i again booked a complaint as asked to, vide ticket no. [protected] on 06.01.2018, now since then i am tols that its drum is to be changed and also the panel, i have tried alot but for the last many...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine (model no senator aqua s x 8kg)

 Brihitika on Jan 15, 2018
Raised the complaint#[protected] for washing machine ifb (Senator aqua s x 8kg) more than a week ago and till now call center people and even area manager sunil sharmaj ([protected]) has been delaying the matter by giving false promises and dates. I am surprised about what kind of quality assurance and verification system. I beg dont fall for such services. This is not first time we have been in such trouble. No one is doing their duty and very well know how to delay the work till the customer loses its patience so worst customer service!!!...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — related to poor services.

 Narindersingh250 on Jan 15, 2018
The washing machine was purchased on 16-nov-2013.
It became defective on 9 oct. We got it repaired from your company. But now, again the same problem is there i. E related to the bearings. The defect was not removed properly. Since your product is very popular and we never expected such defect in such a short period. It seems that proper repair was not done. Please check and do to needful to make the machine workable....
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — spares

 Joy Francis on Jan 13, 2018
I am one of your old happy customers, who is using your ifb washing machine (Front load) for the last 12 years without complaint. Two days back, i faced a small issue of water leakage and found that the outlet rubber hose inside was damaged. Immediately i visited your service center at pallichal, trivandrum. (Prompt care, pallichal, balaramapuram, trivandrum, kerala - 695020) when visited and requested for the drain outlet rubber hose, they told me that they cannot sell directly to the customer, but their service person shall come and fit it. The charges would be rs.750/= including service charges....
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — ifb washing machine/burnt smell

 SAIPavan Reddy on Jan 12, 2018
We are using ifb washing machine model of senorita aqua sx/vx 6.5kg 1000rpm... Still our product is in warranty, when we use cold->lightly soiled after the machine stops when we open the door of washing machine we are getting a burning smell inside and to the clothes, we are suffering from this issue from past few months, we thought it would stop but... Day by day it is increasing the smell, and some times we can see fog occuring in the machine when we open the door... We hope you team will solve my issue... Thanking you...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — washing machine service issue in pune

 Amitk1978 on Jan 10, 2018
I raised the complaint on 29th december for my washing machine which is under warranty, the engineer visited my place on 2nd and diagnosed that spring of my machine has been damaged. He said he will do it on 3rd but no reply for couple of days when i called pune office they said they don't have it & need to get it from warehouse in wagholi, pune and will take another couple of days, to my surprise no response for couple of days when i called them back i got very rude response saying that it is not available in pune & need to procure it from goa and not sure when it will come. I then somehow got...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — cake not baked in convection mode

 Manjula Satish on Jan 10, 2018
While baking cake, the top layer start burning with in few sec, cake was not baked especially in center & bottom. L was follow all instructions but i don't know something is problem... I call service center but they were not response in this issue.. Please take this matter seriously because not only in my oven its happing my friends oven they using same ifb... My oven is 25sc2.. Model...
Complaint comments  Read comments Complaint category Pharmacy

IFB Industries — microwave 25sc2

 SANKAR NATH DUTTA on Jan 10, 2018
My microwave is under annual maintenance contract is issued on 05/08/2017 and it is valid up to 04/08/2019. After that on 08th august my microwave is working but plate is not moving and i have given complaint on 09th august 2017 and one technician came and opened the microwave what he had done i don't know but my microwave is not working and the people associated with ifb are not attending me. My ticket numbers are [protected], [protected], [protected] and [protected]. No one is attending till now...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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