IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 66%
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4737
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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330
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135
1860 425 5678  (BSNL & MTNL)
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284
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146


Mobile:
Mobile:
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213
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133

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
66%
Complaints
4737
Pending
30
Resolved
3103
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (299)

IFB Industries Complaints & Reviews

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IFB Industries — regarding bad service

 Aarti keshav on Apr 26, 2018
This is in regard with the service I have received from the dealer (franchisee IDEAL), who badly attended the customer as I got my AMC done on 15th March 2018 and my problem was attended after 15 days after my continuous request, And finally when they took my machine, I had expected to receive within 8-10days, but again these people failed to keep their promise, as I did not get machine till date.
I am horrified with the kind of communication Mr. Kadir Hussain had during this tenure, as I felt, he was hardly bothered about the customer. His phone was always attended by the other person, who...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine service and replace of part under amc

 Venkataramana Reddy Dungi on Apr 26, 2018
I have registered a complaint on 14th Feb as my IFB machine electronic panel was not responding hence unable to start the machine.
Recently I have paid a large amount as AMC also.
For the last 2 weeks I have been making calls to both IFB call centre as well as to visakhapatnam service centre.
Both teams are not taking responsibility and are causing me unwarranted mental trauma.
Should there be shortage of spare parts the IFB team should ideally replace the machine and not just evade the issue.'
The call centre agent just puts you on hold for 10 minutes and disconnect...
Complaint comments  Read comments Complaint category Products & Services

IFB — installation guys is not behaving properly

 amanpandey on Apr 25, 2018
Hi my ticket no is [protected] and the installation guy had cam didnt have enough knowlege and had not behaved properly. They had even asked to do the installation from outside. Dont know what action should be taken against it as the guy just asked forcefully to take product

Please note : they have miss behaved with the ladies in the house which is not good for company reputation...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — pathetic service from ifb service center

 Vaibhav1989 on Apr 25, 2018
I am writing this regarding the pathetic service provided by IFB Service Centre, Thanjavur for which i seek some attention from IFB Global Support. This is Vaibhav with Customer ID 16054008, . I have been using a IFB Elena Steam washing machine from 2013 and my machine didn't had any problems until its warranty period . I have raised a complaint with Complaint Number [protected] on Feb 1, 2018 stating that my detergent dispenser drawer in my machine is broken and needs to be replaced . I stay away from my native due to my current occupation and an executive had reached my home after 7 days for checking...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries Ltd. — damage motherboard ifb washing machine.

 Jijo Kottayam on Apr 25, 2018
I bought the new IFB 6 kg Fully-Automatic Front Loading Washing Machine Eva Aqua SX from dealer Home shoppe, Uzghavoor, Kerala, dated 22/12/2017.

The machine had some problems when the dealer brought to my house and was reported immediately at IFB office in Pala, Kottayam. Kerala. The technician came and replaced the hose somewhere in January 2018. we only started to use this machine since February 2018 as the machine was faulty and we hardly used this machine five or six time since we bought it.

After repeated complaints we made, the technician from pala office found...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — my ac approx one month old, not working

 ashlick on Apr 22, 2018
My ticket no# [protected]. Date of purchase is 21/02/2018. My ac dead. Not cooling. I had complaint about it. But zero response, bhubaneswar customer care not responding. I am really surprised the worst service by ifb. I just keep on calling customer service with same ticket no... Different person picking up phone and there is no result. Ashish mohanty
My cell no = [protected], [protected]....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — ifb executive washing machine - valid service contract - not attended [Resolved]

 omshanthi on Apr 20, 2018
Present IFB Executive Washing Machine Service Contract valid upto[protected]. Complaint No.[protected]/[protected]. On[protected] IFB Technician visited & infmd M/c.Door & Bearing to be replaced and they will bring next day. Despite my close follow-up day to day with IFB Customer Service Centre, Hyderabad, complaint pending since 5 days.Today IFB Service Officer Mr.Bharadwaz telling IFB m/c is Executive whereas in the Service Contract, it is written EXE+. I told Service contract is written by IFB employee Mr.Venu K (Cell:[protected]) and previous years also written like that. Customer is not responsible...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — rubber attachment

 KSG@ifb on Apr 19, 2018
Due to cracked rubber attachment connecting the water inlet of my fully automatic washing machine to the tap which inlets the water required for the machine to run, my fully automatic washing machine can not complete the spin cycle after finishing rince cycle due to less water pressure because of cracked inlet nozzle or less water is being passed in the machine hence the clothes are not being spinned in the machine and the set cycle is not being complete...
Complaint comments  Read comments Complaint category Washing Machines

IFB — aw7233-washing machine-topload

 tatineni on Apr 19, 2018
Sir,
The complaint was booked on 15 th april under 1tkt no.[protected].
One mr. Suresh visited and told that, to replace clutch assembly".
By 17 or 18 th it will be resolved. But to my dismay i received a messge on 17th tkt no.[protected] hasbeen resolved.
When i contacted mr. Suresh, he told that, even didi not know what the complaint is. This is the service iam getting from reputed company like ifb..
Atleast, now would you please attednd and solve the problem.
Regards,
Trro-[protected]...
Complaint comments  Read comments [2]Complaint category Appliances

IFB Industries — never enter into amc with ifb - making fool to customers

 Krrr on Apr 18, 2018
My customer id is 3118064, i have paid rs.6012/- towards amc charges with m/s ifb limited for my washing machine model senorita sx which is valid thru 05/09/2019.
I registered a complaint # [protected] with customer care on 29.03.18, regarding machine start button not function. A technician mr. Prabakaran has come and checked the power board of the machine, there is small crack on one part of power board. I hope that he can do soldering on small crack, but he put 4 little hole with his tester on crack and telling me that the power board need to replace but which is not covered under amc due...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — my new washing machine is not running and giving error in the middle

 Hazarathbabu on Apr 17, 2018
Hi, i am facing the issue with my NEW IFB fully automatic washing machine. It is not at all running and complete any selected program. Instead, it blinks the error message in between the program and not proceeded further. So the complete cycle is not working in my new machine. Technicians are coming and they can not fix the issue instead they behaved like sales representative like they are asking to buy this that ifb products. First of all, they should fix the issue and then advice us the best usage. I am request the company to send the best trained technician to fix the problems. I believing the...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — complaint closed without resolving always

 mrignaini on Apr 16, 2018
I had complained regarding general servicing of dishwasher neptune. The technician came, changed the inlet pipe and filter which is not ifb make, and left. After that, there is a leakage and water outlet is not operating.in spite of repeated calls and follow up, they have closed complain without resolving. Re opened complain docket number [protected]. Ifb service is horrible which we are experiencing ever since we purchased way back in 2011 or so....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine/service center is very bad

 RickyIkbal on Apr 15, 2018
My name is ikbal ahmed, i have purchased a top load washing machine eight month back. Sometime i have faced some technical problem, but your service center people didn't even come at proper time. They call me just 30 min before they coming though i have taken a appointment from your customer care. Service is very bad, even i have complained again and again, you didn't even respond. Your service center behavior is also very rude....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb washer 9kg dryer 7kg [Resolved]

 S Piyush on Apr 13, 2018
Recently i had issue with my ifb washer 9 kg dryer 7kg due to some power surge which apparently damaged the mother board as per diagnosis by the technician sent over. They looked for the motherboard, even in goa (Main manufacturing unit) but said they don't have replacement and blatantly asked me to go for a washing machine exchange! I didn't spend 60k for hearing this. As per their terms the parts have to be available for 10 years. This will be open fraud if we let this be gone silently. I want a new board asap....
Complaint comments  Read comments Complaint category Washing Machines

IFB — new machine, bad machine and false promises

 ptk.mohan on Apr 11, 2018
Bought a brand new senator all-touch washing machine 7 months ago and it has given me nothing but trouble ever since i purchased it. Bad door lock issues, and now the machine errors out 4-5 times before it actually accepts the desired washing program. I have gone to the store several times to lodge a formal complaint and the guys promise to send a senior technician to get the issue resolved, but still no one has shown up to fix the problem. So far i have called a technician once or twice every month since i purchased my washing machine because there is consistently something wrong with it every...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB — washing machine ifb not fixed

 kausar_khursheed on Apr 11, 2018
My machine develops water leakages 2 months back and it is still under guarantee period, after having multiple complaints with ifb and attendanted by their technician, my machine is still not fixed.
Ifb is unable to fixed the issue, they must either fix or replace the correct part of the machine or replace it with new machine.
I request you not to prolong this issue to have your guarantee period passed....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — repair of ifb washing machine - elena dx

 Deepakkluthra on Apr 11, 2018
I have a ifb make washing machine elena - dx with amc - comprehensive for period 15 june 17 to 14 jul 18.

Complaint was given to your service no & ticket no was[protected].

2 people from your organisation came mr. Amritlal & mr vijay yadav reported today i. E 7 apr @5.15 pm

They were told to attend the leakage & back side cover falling.

They opened & said the gasket is torn & need to pay extra for the same.

They were not ready to document anything & behavior was uncomfortable.

While the contract price list on...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — not giving extra warranty customer copy since october-2017

 Sreekanth Nippatla on Apr 11, 2018
Dear sir,
I am to state that i am temporary residing if the below address. I have purchased ifb washing machine from sbs home needs, pulivendula of kadapa district on 31.10.2017 and your technician by name goverdhan cell no.[protected] installed and collected an amount of rs.5, 980/- (Five thousand nine hundred rupees only) towards extra warranty and assured to send the warranty copy through post or next personal inspection. Since then, he has not furnished me the warranty copy inspite of my several complaints to customer care no.[protected] and i am sending this complaint as a last hope.
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb eva sx / panel board problem

 Shanmugavelu Ettiappan on Apr 10, 2018
Hello sir,
I am having ifb eva sx machine last 5 years. Last two weeks before i faced problem in that machine. All option it showing error. So i compliant ifb service center. That person came attended the compliant. He said pannel board problem. And he changed the pannel board and collect the 4600 rupees for board. Than again we faced same problem. Pls rectify this problem immediately....
Complaint comments  Read comments Complaint category Washing Machines

IFB — ifb microwave oven - pathetic service

 sarim moin on Apr 10, 2018
I have been calling ifb from the past 2 months and they are not able to register my complain. Every time they say system is not able to register their complain and have to take it manually and they say that i will be getting complain number by sms. Till date i have not received the sms or any service or call from ifb. Pathetic service!!

Its been 2 months and they are not able to resolve their technical glitch where they can register in system. Such a fool and forge company is ifb. When you are not able to give service then why sell products.

Its been only few months...
Complaint comments  Read comments Complaint category Electronics & Appliances

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