IFB Industries Complaints & Reviews

IFB 8.5kg sanitor washing machine is not working properly and getting error as E1 . ticket has been already raised but still unsolved the issue....

Product stops function.
Drum not rotating...

I am sharing my unresolved service experience with IFB to inform other consumers.

Issue: Light rust developed inside the cavity of an approximately 3.5-year-old IFB convection microwave that has only been used for reheating food.

Service Response:
• The IFB representative clearly stated that internal cavity rust will not be cleaned or repaired.
• I was told that nothing can be done for...

I am writing to formally register a complaint regarding the repair service I received on 3 Jan 2026 for IFB Microwave convention oven. I had paid 3700 Rs for the service and the technician assured me the issue would be resolved. The service agency name is IFB National aircon service center.
After one day of repair the Microwave stopped again.
We called them many times but no avail.
This lack of communication and incomplete...

Dear IFB Customer Care Team,

This is with reference to my earlier detailed complaint (copied below for your ready reference) regarding my IFB fully automatic washing machine, Model Senator VXS0812 (Front Load), purchased on 04.12.2021 from your authorized dealer M/s Maya Sales, Hisar. After repeated failures and multiple unresolved issues, IFB had replaced my machine.

However, it is highly regretted that even...

I purchased an IFB SERENA ZXS 7KG washing machine on 22/07/2021 (Invoice No. SLA[protected] with a 4-year warranty valid till 21/07/2025, which included four free services. In these four years, IFB never informed or reminded me about these services. Because of this non-intimation, the machine has now developed a malfunction.

After multiple follow-ups with customer care and service teams, IFB continues to repeat that the product...

Hi sir,
this is bhupendra singh from gwalior i have purchased this product from flipkart.it appears that i have taken a wrong decision.problemis that this product was tearing the cloths so i register the complait previously.for this the company changed DRUM of my machine but from this does not resolves the problem the same problem still exist with the machine as well as machine is not cleaning the cloths well. please tell me what...

Fully automatic machine not drying clothes properly. Even in hand we can dry than machine.
worst experience.

In Mix/Daily option it is running one hour. If we want to dry it additionaly we should again one hour....

I had cancelled my order No. [protected] on 6th August 2025 due to late delivery and dissatisfaction with the sales service. The order amount of ₹18, 990 is still pending for refund.

I have already shared all necessary details via email, but I have not received any response from your end. Kindly confirm the status of my refund and initiate the same at the earliest....

I had purchased an AC for my parents, who are senior citizens and also patients. On the 3rd of August 2025, the AC developed a problem, and I raised a complaint with IFB {[protected]}. On the 5th of August 2025, they sent a technician to visit. The technician said that a part had become faulty and that it would be replaced at our home within two or three days.

Since our AC was under warranty, we told them to replace the part...

I purchased a new IFB Elite ZLS 7012 washing machine from Panipat on 28th July 2025. The installation was carried out on 30th July 2025. However, the machine is not functioning properly. The technician who visited for installation informed me that a part inside the machine is broken and needs to be replaced. He mentioned that the replacement part would arrive in two days.

Given that this issue was identified immediately upon...

I have purchased IFB Top Loaded washing machine one month back i.e. on 01.06.2025 from CROMA store, Sector-29, Gurgaon. Details of machine are as under:

Item Code: 308877
Item Description: IFB W/M TL 8KG TL801MB1S BLK 5S(308877)
Serial no.: [protected]T0 | XT:[protected] |
Invoice Number: SLRSI4488377
Order ID: SOA[protected]

Since purchase, i am facing problem that most...

Below are the details for -
Complain : [protected]
Register Mobile : [protected] [protected]
Model :Senator WSS 8.0KG | 400RPM

I am writing to formally raise a serious concern regarding the conduct of your service representative, Mr. Gaurav Chowdhary, of RF Enterprise, Aligarh.

Upon contacting the technician, I was informed that customer data was not visible in the system and was asked to...

Order No. [protected] I was ordered washing machine cover for 9 kg but received wrong product it is not suitable my model no. TL-900NB2S
Many call & emails done but not response received not coming for exchange or not getting refund amount....

Date of Incident about on 26/04/2025
Client number is- [protected]

It has been nearly 2 months since I first raised the issue regarding the AC servicing at BYST, and the problem is still unresolved.
The technician claimed to have replaced the spin motor, but I had marked the original motor, and he only rewired it—not replaced it. On being caught, he admitted the truth.
Now he is falsely claiming the blower...

Avoid IFB Appliances – My Worst Purchase Experience Ever

If you’re thinking of buying an IFB washing machine, let me save you the nightmare I’ve gone through.

I purchased an IFB machine, and since March 2025, I’ve faced continuous issues — the machine literally started tearing clothes, and multiple technician visits fixed nothing. The so-called support teams and even escalation contacts,...

I am writing to report a billing discrepancy related to a recent drum replacement for my IFB washing machine. The customer care team informed me that the drum costs approximately ₹3000, but I was charged ₹7500 by the service technician.

I had shared all relevant details, including the date of purchase, product invoice, and the service invoice with your support team at [protected]@ifbglobal.com. However, I have not received...

I am writing to express my deep dissatisfaction with the service I have received regarding my IFB washing machine (Ticket No: [protected]). Despite multiple complaints and follow-ups, my issue has not been resolved, and the service center staff has been extremely unresponsive and unprofessional.

I had raised a complaint on 16/04/2025, and even after several days, there has been no proper resolution or update. The service team either does not respond properly or keeps delaying the repair without valid reasons. This has caused me serious inconvenience and frustration.

The outdoor unit Connections are having leakage. The copper pipes are not wrapped fully.
Very Poor Workmanship.
Improper installation which is causing AC not to function properly.
Need immediate rectification.
Attached few pictures.
Contact no. [protected]

Respected Sir/Madam,

I am writing to lodge a formal complaint against IFB Industries Ltd. for persistent issues related to a defective AC unit and extremely poor after-sales service, which has caused immense inconvenience and financial loss to me as a consumer.

I had purchased an IFB AC unit (R & D Product) from Mr. Ankit Jain, Manager at IFB, Verna, Goa, in November 2022. While the unit functioned properly for the initial two years, I have been facing continuous problems with it for the past nine months.

Despite spending nearly ₹8, 000 on multiple repair attempts and registering several complaints with IFB's authorized service provider in Goa, Rico Services, the AC remains non-functional. The behavior of the service team has been unsatisfactory and unprofessional. Each time a complaint is raised, the representative, Mr. Faisal Choudhary, contacts me only to request the OTP required to close the ticket-often citing delays beyond ten days-but fails to ensure that the issue has actually been resolved.

The service technicians have visited my residence more than 18 to 20 times, yet each repair only keeps the AC functioning for one or two hours before it stops working again. Despite repeated requests for a senior technician, young and inexperienced boys, often without identification or proper uniforms, are sent to handle the repair. These individuals frequently rely on video calls with unknown persons for repair instructions, displaying a clear lack of training and accountability. Initially, I was told that the PCB needed replacement, which I paid for. Then the issue was said to be with the display panel, which was also replaced at my cost. Following this, the issue of gas leakage was identified, and I paid again for gas refilling. Even after the unit was taken to the service center and held there for over ten days, the issue resurfaced within 48 hours of reinstallation, showing the E4 error again.

This recurring cycle of misdiagnosis, negligent servicing, and monetary loss has caused extreme mental distress and a complete breakdown of trust in IFB’s product and services. It is evident that the product has a manufacturing defect or a persistent technical flaw that IFB’s service team has failed to resolve.

Given the prolonged inconvenience, repeated failures in after-sales service, and financial burden incurred due to ineffective repairs, I humbly request the Forum to take cognizance of this matter and direct IFB Industries Ltd. to replace the faulty unit at the earliest, or alternatively, initiate a full refund along with appropriate compensation for the inconvenience and expenses borne.

For your reference, here are the Complaint/Ticket IDs I have raised with IFB over the past several months:

[protected]

[protected]

[protected]

[protected]

[protected]

I am enclosing copies of the service records, payment proofs, and correspondence for your consideration.

I request your kind intervention in ensuring that justice is delivered in this matter.

Sincerely,
Sonia Gomes
Mobile: [protected]