IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 22%
Submit a Complaint
3682
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 425 5678
(BSNL & MTNL)
184
92
114
61


Mobile:
Mobile:
139
99

Fax:
Fax:
+91 33 3048 9230

Additional info
Customer satisfaction rating
22%
Complaints
3682
Pending
2195
Resolved
351
So far so good - The company responded to our notifications and is working on resolving complaints.

IFB Industries related photos (188)

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IFB Industries Customer Care related pictures (188)

IFB Industries Complaints & Reviews

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IFB Industries — Drain error

 Kajal Aswani on Jan 17, 2017
The machine is giving a drain error message on screen. We have applied the measures given in the user manual but no improvement is there. Firstly it refused to spin and now when its spinning, the water is not coming out. We also tried to reach to your care services but no helpful response. Its been 3 days that machine ain't working properly. Please take a little intiative to help your customers....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Ticket no. 1104561239 washing machine model no. Elite DX 5.5kg

 lakv20@gmail.com on Jan 16, 2017
Service Technician visited home and within 5 minutes he informed the PCB (board) failed. The cost of new board is Rs. 4000/-. We paid the service charge of Rs. 575/- for which report is not provided. When enquired the reason for failure no answer for it. Irrespective of equipment is in warranty or not, there should be a reason for failure so that customer is aware of it.

Also I spoke to your IFB MS. Harshali, where in she told will revert back after checking with Service centre. I am still waiting for her response.

Kindly requesting to provide us the cause of failure,...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Cost of Belt - 750/- That too under AMC. How come ? No MRP on Belt and No VAT no

 Sachiin Gupta on Jan 16, 2017
While doing normal service of my IFB Washing Mc (Under AMC), Technician charged 750/- for simple belt and gave a generic receipt. How come a Rubber belt costs that much and why there is no MRP written on the product. Receipt given by technician is not in the name of IFB and no VAT no. How can we be sure that he charged right amount and appropriate VAT went to Gov. I am planning to approach Consumer court as I am not sure if IFB people will fix it. After getting to know such a high cost of AMC and spare parts, It's time to say Bye to IFB and look for other known brands after doing research.
Pls...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Upload washing machine

 siddarth mehta on Jan 15, 2017
I brought washing machine on 30th october 2016 and the washing machine stop working within 1.5 month i am really disappointed with the service and the product i want that company should change my product because they already fit the board in machine still i m facing issue like all functions light are on and time does not showing that how much time it takes to wash. So i thought this brand product is good but its not i will never ever suggest anyone to buy IFB product worst experince ever....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Dish washer - ifb - very poor service

 Dineshece22 on Jan 15, 2017
I have bought a ifb dishwasher neptune sx1. I have used this machine only four months after that it got repaired due to inlet tube failure.

I had reported regarding the issue to ifb customer service. After two weeks couple of engineers came and had a look into it and they confirm that the inlet tube has gone. So wait for few days and we order a new intel tube and change the repaired one.

But three months gone, still they didn't replaced the parts. I have informed customer service many times but i did'n get proper response from customer support executive. Everytime they...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — Service not provided

 Shiv10 on Jan 14, 2017
I call on 180030005678 at 13-Jan-2017 for my Ifb Washing machine customer service representative said that problem will resolve in 2 hours but not resolved, again I call 14-Jan-2017 said again same as before not resolved yet.My machine is under warranty please resolved this issue soon sir.
Customer Name - Shiv Sewak Singh
Serial No -241516 008392
Model No - Ext.plus
Complain No - 19030894
Reg. No- 9450584328
Product - IFB washing machine....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Installation and demo not done for over 8days since delivery

 Kartik Mahadev on Jan 14, 2017
I received this text message over a week back when my IFB front loading machine was delivered by CROMA.

"Your ticket No. is 1104496934. IFB representative will visit shortly."

However, I am still waiting for the IFB representative to visit me. The service centre has been rude, unprofessional and non-responsive to repeated calls. I am utterly disappointed by the complete lack of professionalism show by IFB and its service network. This just goes to show how poor the focus on post sales customer support is!...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Unresponsive service people

 Bhargavk3 on Jan 13, 2017
Nov18th-1103877045 complaint was raised to look into the issue faced by the ifb washing machine .technician came, analysed and said pulsator might be the problem ticket closed(without my concern).
Nov 19th-1104053245, none came but complaint was closed without my knowledge.
Dec31th-1104432203, for the same issue came the technician took the pulsator 3 days later still yet to be replaced .
Service Contact:
04442647625
9345656701

Ifb is going to lose its customers through these unresponsive service network.now I feel why I invested on ifb....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — No feedback

 Jag@123 on Jan 13, 2017
Dear Sir,

I have made a compliant on 9/1/17 ticket no 1104510719, till now no person came but i got a message like it is resolved, then i contacted customer care and i informed about the issue, they said techican will get back ASAP.

I called three times to customer but nobody is aware of that what was my concern, again i need to explain the full details they are telling it is not captured in there record.
Again i registered a new complaint.I want a solution ASAP.

Regards,
Jagadeesan A...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Service/Repair of Washing Machine

 excel79 on Jan 11, 2017
Dear Sir,

I have FB washing machine serial No. 000478120519007671, Model Serena VX. The said machine was giving some problem. I contacted your local service at S.R. Electronics, Siliguri, Phone No. 0353-2520093.

Their technician came and said that it is out of warranty. There is problem in the drum and bearing .He needs to take it to their workshop. He charged Rs. 575.00 as visiting charge vide Receipt No. 6960 dated 03.01.2017. After taking to his workshop he said that total cost of repairing about Rs. 6500.00.

We told him to repair and send the machine...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Washing machine- Poor Response-Repulsive Attitude

 Vasudev Chintalapalli on Jan 11, 2017
No response for complaint placed citing unavailability of spares has become way too common reason. No accountability on the part of customer service executives as they do not worry about company reputation, customer satisfaction and only play the game of passing the buck. When confronted directly at office, customers are shooed out of the IFB customer care centre. Being a hapless customer, am I left with no choice but to wait and suffer until the problem is resolved? Ms.SHAJITA, the customer care executive at Madhavadhara, Visakhapatnam office has the audacity to say 'Get Out' when asked for a response....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Washing Machine- Serivice Complaint

 Balasubramaniyan Krishnan on Jan 11, 2017
WORST CUSTOMER SERVICE AND CHEATING!!!

I bought a IFB washing machine(ELENA AQUA) in the month of OCT-15. So, for in last 15 months, the front door was broken 2 times and more than 4 months was not used due to delay in replacement.The machine is under Warranty for 4 years.When I made complaint first time, I was told that the door was not covered under warranty..So, paid 1050 rupees to replace the door using the customer care via the branch in Ikaduthankal, Chennai. With in next 4 months, the door was broken again and made a complaint. The service engineer from same branch came and...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Worn Out Washing Machine Belt

 prateekb on Jan 11, 2017
Hello IFB Services Team,

This is regarding the complaint number #18932378.
The problem is, while running the wash program, there is some sound from machine bearing. . And its the third time I am facing the same problem. Earlier the problem got rectified by changing the belt and now machine is out of warranty.
The 2nd time this problem occurred in Jan 2016(complaint number is #17217658). I don't have the record of first occurrence of this problem.

Now my query is, does this problem will occur ones' in every year?? And do I have to shell out around Rs.1100(IFB...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Ifb front load washing machine

 Ragoth on Jan 11, 2017
Dear sir/ madam we are using IFB front Load Washing machine now the machine is not working. I am requesting you to do the service as soon as possible. The address are as follows... We are suffering for more then 10 week because of machine is not working properly...

With kind & Regards,
S.Ragothaman
No.426, Omsakthi Nagar,
Vengikkal
Tiruvannamalai
Pin Code : 606 604...
Mobile no : 8870707237......
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Washing Machine Maintenance -Reg

 Arun Nherakkol on Jan 10, 2017
I purchased a washing machine in 2015 from IFB.The firm has offered me 4 year warranty on the product. The preventive maintenance which need to be done periodically was not done properly. Only once they had provided preventive service visit.

The unit is not working from last three months. All my efforts to contact customer care were not successful over the toll free numbers provided in IFB website .As the issue is very urgent, I made a visit to the dealer from where I bought the item (Bajaj Electronics, Forum Mall, Malasian Township). Though the dealer raised complaint requests thrice,...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Complaint not being addressed

 devepal on Jan 10, 2017
Hi

my washing machine is not working from last one month facing issue (i.e. Error E4)...

i had complained for same on 24th Dec. ticket no is 18936674
some one has attended on 2nd Jan but issue not resolved and i had informed same on 3rd Jan 2017

But you has append a new ticket 18983806 for this and Serves centre is asking charges for same and still issue not resolved.

kindly get this issue resolve on urgent basis...

BR//
Devesh
9792100058...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Washing machine drum problem product is under warrenty

 suraj MS on Jan 10, 2017
THese the email complaint details which i have logged
Complaint Number: 11044175
Customer Id:
First Name: suraj
Last Name: Madhav. S
Address1: #006 LIG-3, BLOCK-3, SURYACITY. CHANDAPURA BANGALORE-99
Address2:
Pincode: 560099
State: Karnataka
City: bangalore
Email: mssuraj9@gmail.com
Mobile: 9481054367
Product Category: Front Loading Washing Machine
Model: Senorita Aqua SX - 6.5 kg + 20PM1S worth Rs. 6940 ONLY for Rs. 2500
Source of Purchase: IFB Dealer
Problem: Machine was not able to operate...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Ticket no 18786285

 adabjosan on Jan 10, 2017
I was complainted at customer care about some problem in washing machine and they allotted me the Ticket no 18786285. But the complaint don't resolve till date.I purchased this machine with the confidence that company gives me the better service but from 23/11/2016 till the date no one come to my house to resolve the problem. it's my humble submission that take this issue urgently...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Model: TL- RDW 6.5 Kg Aqua + Free MWO 17PM Mec1

 dexter0770 on Jan 10, 2017
They have Closed my complaint too without resolving the problem: complaint number1104002609

Customer Id: 4572056
First Name: ASHISH
Last Name: MISHRA
Address1: T-311, Naksha Atlantis behind Ittina Mahaveer
Address2: 7th Cross Electronic city phase 1
Pincode: 560100
State: Karnataka
City: Banglore
Email: ashish.mukti@gmail.com
Mobile: 9130583947
Product Category: Laundry
Model: TL- RDW 6.5 Kg Aqua + Free MWO 17PM Mec1
Source of Purchase: Large Format Retailers
Problem: I bought an IFB Washing...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Microwave 23L

 Vikas Agrawal on Jan 9, 2017
IFB Complaint # 1104145442, regarding

In month of August I had bought IFB 23 L Microwave. Since mid of November it had stopped heating immediately after which I registered a complaint in IFB call centre. However it has been around a month and nothing has been fixed till now. In this span of 1 month some 4-5 engineers had come to my place to fix this issue and all of them had diagnosed a different problem.
-The first technician (who came after 3 days of registering the complaint) said that fuse had gone and changed it but it did not resolve the issue.
-Then after my rigorous...
Complaint comments  Read comments Complaint category Appliances

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