IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 66%
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4616
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
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394
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160
1860 425 5678  (BSNL & MTNL)
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297
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158


Mobile:
Mobile:
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233
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146

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
66%
Complaints
4616
Pending
48
Resolved
3053
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (331)

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IFB Industries Complaints & Reviews

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IFB Industries — washing machine leakage senator 6 kg

 Manju Vish on Sep 23, 2018
Disgusted with the service provided by ifb and more so the scam in the name of amc by their authorised service agencies.
Refer ticket numbers#[protected], [protected], [protected].
Problem of leakage has not been solved even after 1.5 months, in fact am having new problems with the machine (Loud noise, more leakage)
Every time 1 new technician turns and gives a different theory.
If they cannot service their products, better shut shop
They make us spend 8k on a 5 year old washing machine making false promises...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — cheated

 Kenzi on Sep 22, 2018
I have a ifb washing machine, it had some fault called the call center they sent a technician mr. Venkatesh rajagopal who without accessing the problem said the motor is burned and also removed the same. He said to pay rs7000 change for replacement of a. New one with extended warranty. We paid the same and since then chasing them, they have put my contact number under call barr and hence unable to get in touch with them. I want my money back and motor fixed. This is absolutely disgusting and so cheap from. Company like you. Will be going legal if no response or help done...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — ifb senorita, 6x mission is vibration and smoke is coming when mission is running

 Ramesh Maturu on Sep 22, 2018
I am already complainted this issue before 3months to this date but there is no response, call service engner, u r problem is solved tommorow, still reapet the problem calling custmur care he is noted complaint next level, how many levels are there to send complaint, i am paying 3years maintaining policy, there is no recepit, no complaint id, what's going on there...
Complaint comments  Read comments Complaint category Family & Relationships

IFB Industries — service ggg

 jigarborad on Sep 22, 2018
I complaint in your company customer care from last one month one employee come from the company for two to three times but there but he cannot able to solve the problem and he was said i am coming after 2 days but no one come after that the same scenario was happen and happened till date my problem is still remaining so now i register my complain in grahak suraksha so i can get help from them thank you....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — pcb price of aqua energie washing machine

 ianudeep14 on Sep 21, 2018
Hello,
I am using a IFB aqua energies washing machine and recently when it was not working, IFB technician came and told that PCB needs to be changed and it costs 3500rs and a service cost of 600rs. The part is UF211EPCB260. can you please update me whether he is charging the right cost or not. Washing machine is outside warranty(purchased 5 years ago)....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — complaint lodged on 16/09/18; ticket no-1002073507, till unattended

 Anindita Chaudhuri on Sep 21, 2018
Purchased a 1.5t air-conditioner - brand ifb from khosls electronic p ltd. On 13/03/2016.
Romote of the said conditioning not functioning, (Ifb 1.5t,). Want
An original remote (Not generic)
Lodged complaint on16/09/2018 (Ticket no - [protected]).
Till this date (21/09/2018) no one has called backed for servicing nor delivered the same.

A. Chaudhuri
Newtown....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — ifb ac services

 arindam barthakur on Sep 21, 2018
Hi,
It pains me to say that the managerial staff engaged in guwahati by ifb has been the worst i have ever encountered. Let me elaborate why.
The problem with my ac (Modelno iacs183ak3tc) which i purchased in 2014 started in july 2018 when the compressor of the ac used to get switched off automatically after running for 1:15hrs or 1:30hrs. The issue was raised accordingly and ifb technician mr. Narayan kalita visited to check the issue. Thereafter, mr. Narayan replaced the capacitors of both the compressor fan as well as the compressor, although after some escalations in which even...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — doubtful service by service centre

 Kiran2Dixit on Sep 20, 2018
In continuation of my complaint st[protected], i m to state here that after resolving my complaint technician charge me for rs.4620/- for replacement of pcb and door lock with services charge for rs. 590/-. However, sms received from ifb informed that my complaint ticket no [protected] see. Charge rs. 590/- rs.961.99 for spares and rs. 1004.99 acc/adt. Now i m not understood, as to who is deceived me either technician who charge me for rs. 4620/- orifb company who charge me rs.590+961.99+1004.99.
What exact i have to do?...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb senorita aqua 6.5 kg 1000 rpm door not closing properly and gasket torn

 keerthi S on Sep 20, 2018
I had purchased ifb front load senorita aqua 6.5kg washing machine in 2016. From day one i've noticed door has not closing properly. I've raised several complains regarding this in customer care. they sending technicians and the technicians not fixing the issue. Facing heavy leakage in front door while washing. Now again i complained and they sent technician. he changed door gasket and not ready to fix the door. and the cost of the gasket he telling as 1000 rupees. Two days before one technician came and he said it is 800 rupees. We called IFB service incharge and he is telling it comes around Rs...
Complaint comments  Read comments Complaint category Washing Machines

IFB — washing machine top load 9.5kg

 RiyazshekhRiyaz on Sep 19, 2018
I have purchased ifb top loading machine ifb wm tl955dg (9.5kg) machine from on[protected]. Just within 3 months there are lot many problems unsloved after complaints has been attended by your technician, that are listed below.

1. Sometimes machine is giving "door" error and stop working.
2. Sometimes machine gives "pr5" error and stop working.
3. After last complaint attended by your technician now machine complete rinse but when spin start it stops, spin is not working and it takes water during only spin option which must not be happen.

I have already...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine door lock and motherboard fault

 Yogesh Gowda .. on Sep 19, 2018
Hi

Recently My IFB washing mechine (SENORITA AQUA VX 6KG 1000RPM) door lock stopped working says door error in the display panel.
ifb service guy told that both door lock and motherboard is fault and they want to replace both door lock and motherboard and they are charging more for spare parts . please let me know the price of doorlock and motherboard.

Thanks,
Yogesh...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — regarding service of top load washing machine item code no.8903287021206, model no. tl-rdss 6.5 kg aqua.

 biswapotai on Sep 19, 2018
I have purchased the above mentioned washing machine on 09.07.2018 vide invoice no.[protected]. It is not functioning properly from 15.09.2018. I have raised a complain regarding that on the same day vide ticket no.[protected]. Ifb representative ensured me that service technician will visit shortly. But after 5 days no technician came or no communication has been done by them to me. After repeated communication with service centre, they provide the mobile number of mr. Palash (Service manager). Yesterday i have contacted to him (Mobile no.[protected]) over the phone but he did not attained my complain...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — service charge

 Vani Mudliar on Sep 18, 2018
Hello Sir
I am Vani, living in Perungalathur, Chennai, India. I have a frontload washing machine. model is Elena Aqua. 2 days back it's motor rotating belt got damage. I immediately contact customer care number and asked for belt. They said technician will come and see what is the problem with machine. I explained them that I know what is the problem, only belt is broken. If you have belt available in store I will come and buy it. But they said no we can't sell you spare part. Our technician will come, you should pay visiting charge i.e. 599 and belt charge.
I just wants to know why...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — need urgent action on ticket number 1002066280

 Ambuj Gupta on Sep 18, 2018
Hi IFB Team/Bijan Nag,
I am having one top load TLSDR 6.5Kg washing machine which is under extended warranty. There is an error i.e. PR5 reflecting while using the machine.I raised a complaint on IFB customer care(Ticket number [protected]) on dated 14/09/2018. On very next day IFB technician came and check the washing maching and said there is water senson is faulty and we will change the same on monday dated 16/09/2018 but till today no one attend my complaint.When again i contacted to customer care every time guys said that they updated/esclated the same on ticket and it will attend....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — worst aftersale service

 Rugwed Kinkar on Sep 18, 2018
Your after is the worst. My washing machine is within warranty and is needs fixing and i was trying to register a complain and i did but i was ignored and not acknowledged again and again. I had to register atleast 4 times and after that also they gave me another phone to call and register my complain. I mean what the hell! We needed that washing machine urgently and also after they checked the washing machine they r saying that a part needs to be replaced and it will take another 8 days! Like u don't care about ur customers or what? Now ur washing machine is broken for almost 20 days and still...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — regarding ifb washing machine poor service

 rohit.mah on Sep 17, 2018
I have lodged complaints regarding a problem in my IFB washing machine (Complained number [protected] and [protected] booked on dated 18/08/2018 and 20/08/2018 respectively). The service agent checked the machine and asked me to change a spare. I have paid the service charge money on 19/08/18 and the bill of which is enclosed below in photo. But still the defective part is not replaced/repaired.
After 21/08/2018, I have contacted many times to your customer care centre and Mr. Ram Mb. [protected], Mr. Dinesh Mb. [protected], Mr. Ajay Mb. [protected] (he did not pick up the phone) etc. these peoples...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine problem ticket no: 1002042211

 Ponnuviji on Sep 17, 2018
I would like to file a complaint on very poor troubleshooting team from IFB.
I had registered a complaint 10 days ago for the machine showing DP ERR. The complaint is yet to be resolved.
The technicians are unable to identify the error problem correctly. They have changed the Drain pump, PCB, but still the problem is not resolved.
There is no proper solution from the Customer Care too.
The entire Support team seem to be inefficient.
This is quiet irritating. I hope, it is time for IFB to wind up their products and vacate the country.
I am escalating...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — pathetic customer service

 Gupta.vivek666@gmail.com on Sep 17, 2018
I am trying to get my split ac repaired (Within warranty) since 3 weeks, but no scope. Fed up of calling you guys. The only thing i get to hear is part us being ordered. No technician or senior member ever called me to update. The worst part is how come a pcb of a new ac is faulty?? Don't you guys do cold testing before selling products.

This is ridiculous...

Di you guys order parts from mars???

Disgusted. Faulty products n pathetic customer support.

Really pissed off. Let's see u guys in court now.....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — worst services by the ifb industries.

 Leenag on Sep 15, 2018
I am leena gupta from patiala, punjab. I had purchased ifb wasing machine in february 2017 and after that day i had lodged the complaint regarding the machine around 6 to 7 times and the technician would take time of week or two to resolve my complaint by saying that the part to be replaced would take a few days to be delivered at the service centre because if it's non availability at the service centre. This time also the history is being repeated as i had lodged a complaint regarding the ifb washing machine on 28.08.2018 against ticket number [protected] which stands unresolved till date (15.09.2018)....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB — doubtful service by service centre

 Kiran2Dixit on Sep 15, 2018
Front load washing machine was not functioning. Technician replaced new pcb n switch which was not properly sealed n packed. It was open. He taken back faulty pcb n switch. When i raised objection. He answered just for security. Damaged article should not utilised again. He further answered that u will get 25% discount. But fact not seen in receipt issued by technician. I m doubtful about act of technician. He might have fitted refurbished pcb instead of new spare part. By his act he damaged reputation of company. Ticket no.[protected]...
Complaint comments  Read comments Complaint category Washing Machines

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