IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 63%
Submit a Complaint
4295
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

TwitterFacebookLinkedInGoogle+
Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
233
down
106
1860 425 5678
(BSNL & MTNL)
up
254
down
132


Mobile:
Mobile:
up
187
down
121

Fax:
Fax:
+91 33 3048 9230

Additional info
Customer satisfaction rating
63%
Complaints
4295
Pending
67
Resolved
2683
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (244)

IFB Industries Complaints & Reviews

Sort by:

IFB Industries — spare parts of washing machine

 puneetbansal on Sep 24, 2017
We have registered a complaint with IFB with ticket no. 1000420952 on 12th Sept, 2017.
Technician has visited and informed us that there is fault in PCV and door sensor which is need to be replaced and taken visit charges.
After that we are following up with technician for the replacement of faulty part there is no proper response. Even after 10 days parts are not available.
If IFB is unable to provide the spares then why they are selling the product in the market.
Also, even after discussion with their call center again they have provided one more ticket no. 10004467822...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — microwave not working not able to register complaint on phone.

 SinghVakil on Sep 23, 2017
Hi IFB,

My microware is again not working, and when I am trying to registering a complain though phone, IVR is responding in cycle and menu is not moving ahead, so I am trying to reach to you here.

I had faced an issue with Microwave and I raised a complain here last time and it was resolved in about a month time.

The complete details is here : https://www.consumercomplaints.in/ifb-industries-microwaveservice-request-not-en... />
From today again it is not working, this time, timer etc are working but nothing is getting heated...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — water leaking from bottom of front loading ifb senator washing machine

 K.Jaya Sekhar on Sep 23, 2017
After my 5th time complaint to central phone number, two techs came on 15th Sept and said the Filter had to be replaced which they brought and replaced on 16th and took a cheque for Rs.3150 including Rs. 590/- service charges. The same evening I phoned the Franchise that the leaking continues. After a couple of days the Techie came, meddled and said that I could run it once or twice and report to him. I ran the machine three times and next day informed it continues to leak. Nobody came and nothing is done. Please let me know if you have a better techie or I would seek the help of techies from private...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — charges taken 3times from mrp

 shahid sz on Sep 23, 2017
A complaint was registered for microwave ifb product. .company send it's authorized person... Initially he want to change thin film from available film in 800 rs.. But it as observed that it was old and tempered andhe ran away... He again come later on with sealed film and assembled it.. He charged rs 1140 where is mrp of the product was just 232..on bargaining he take rs 945...later on when I come from office and saw packet of product.. I shocked to see.. I complained through costumer care... No response.. No one is taking responsibility... This is with a renowe d company... Charging 4 times and...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — microwave oven spare not available in stock

 Girishvora12 on Sep 22, 2017
ABSOLUTELY HORRIBLE SERVICE

I raised a complaint of microwave oven on 4-08-2017. After many days and lots of calls, service executive came and asked to replace magnatone of oven after many days and calls they came with magnatone and replaced it. Now they said there are some other parts also missing so I ordered they too.
but till date (22-09-2017) I am not getting solution for my complain.

service center people answered "parts are not available I give order to company but still not getting".

Its already pass more then 1.5 months and still not...
Complaint comments  Read comments Complaint category Electronics & Appliances

Ifb — ifb washing machine replacement and worst service

 pankaj devre on Sep 22, 2017
I have purchased ifb brands washing machine first time in life, because i have attracted to this brand by their quality. But i got disappointed as it washing machine starts to get in problem with water leakage, electric shock etc. This happens more than 2 to three times from the time of purchasing. Every time i have to raise a complaint as per their process. But it takes to much time at least 6 to 7 days to solve the problem in big city. Recently i have launched complaint about the same problem, here i called many times to customer care and no. That cc have provided but their is no any response....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — faulty drainage pump

 chirpyroot on Sep 21, 2017
Dear ifb team,

With reference to e-mail below, kindly note that i have been following for the replacement of drainage pump since last week, but its seems that you have no concern of the customer in today's scenario when every one is busy. How would he/she be managing without washing machine?

All the explanations given, proved futile. As the drain pump was working properly before your representative's inspection, its your service engineer's fault who spoiled the drainage pump while clearing the machinery & now to hide your mistake they are blaming us.
Complaint comments  Read comments [1]Complaint category Washing Machines

Ifb — washing machine service not done yet

 Valli Kkannu on Sep 21, 2017
I have a ifb washing machine. Its under amc. The service centre given to us by ifb is shree kailash agency chennai. I have the most worst experience with the service with them. I rang several times to customer care and lodged complain but no person from the agency came to see the product itself they havent resolved the problem. Everytime icall the call centre they give a complain number, but no response. Pls take action against our complain. Our registered mobile number is 9600127069, 9600193847; and 9940042195. Our machine is top load under the name mr. Chockalingam....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — my co

 poly rajini on Sep 21, 2017
My ifb washing machine is nor working. I had registered a complaint no 1106357067 with your toll free no 18604255678. The staff[amir] assured me that a service technician would contact me within 24hrs. As nonbody contacted, i again called your toll free[navneeta]assured me the technical staff would contact. I also contacted tel 0484 3204554, the nearest ifb service center near my house a couple o times.. But tge samw negative reply. I realize your enthusiasm to make money by selling the product ends the very moment thecost of the product is in your hands and your after sales service is absolute...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — easy dry 550

 anil uberoi on Sep 21, 2017
Complaint no 1000422353 made on 11 september has not been resolved. The service technician made a fleeting visit to my house, promised quick action and has now switched off his phone (Mobile no: 9512021336). I am desperate as i do not even know where the service centre is and the call centre is ofabsolutely no use... Totally unhelpful, except for the standard phrases... Sorry for the inconvenience, etc. Can anyone help to resolve this issue....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — worst customer service- service call unattended

 co.deepan on Sep 20, 2017
I have a top load washing machine. From last few weeks, i have raised several complaints. But till now no call from service centre people.
Moreover my request is getting closed without my concern and unattended...

Worst customer service by ifb. Don't go for this product.

Complaint made on: 7-sep-17, 17-sep-17, 20-sep-17

All these unattended

Number:7299771888
Mail: co. Deepan@gmail.com...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — microwave 30frc2

 brajkishore2710 on Sep 19, 2017
I had bought one microwave oven last year. It stops working two month before. I had put up complain to customer care but till date no one visited my place.
I contacted customercare again and was asked to submit complain again. I did it with complain no 1106329769 on 11 sep, but till date i did not receive any call from that side.

This is totally irresponsible behaviour of company...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — washing machine service request not being attended

 Amit.sGaur on Sep 17, 2017
This is regarding my "ifb w/m flt senorita plus vx" which we purchased on 20th nov 2016 and is under warranty. I'm chasing for it since last two and half months.

The machine is not working with current leakage in it's touch panel. For which we have raised different tickets: 1000249914, 1000268808 and 1000292650.

There are around 4 visits of your technicians to address this issue but it is not yet fixed, they even changed the panel with the new one but the current leakage is still there and we are not able to operate the machine. This is well known to your technicians...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine service pathetic and unresponsive, closing issue without resolving

 Ritesh Kumar on Sep 15, 2017
Hi,

The washing machine motor is in good condition but my machine is not spinning the ifb service person came and just put one meter below and told it's motor has gone. I asked how can you say that... Can you explain me. He told you call any technician they will tell you same. He told apply amc for 2 years and will replace all parts in next 45 days. Otherwise pay 7k and will replace now. I was surprised without any checks or any repair he just told like that, i was not having any option only pay him 590 for visit as i cannot pay any more for such pathetic service. I know there could...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

IFB Industries — damaged dishwasher neptune vx received

 Nayna Korde-lahane on Sep 15, 2017
V have purchased neptune vx dishwasher from ifb point viman nagar, pune on 7/8/2017 serial number fnpt21skvc33212. When the package of dishwasher opened for d demo it was found damaged at d right side bottom. Very next day d dealer n coustomer care at pune was intimated.. With d pics n details. Though d dealer and customer care people are saying that d same shall b replaced but till date no information been give on d issue from their side. Kindly look into d matter n respond. Thanking you... Mrs lahane...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

IFB Industries — microwave/service request not entertained [Resolved]

 SinghVakil on Sep 15, 2017
Very bad experience with IFB Service Center. I have IFB Microwave 23sc3, which I bought last year. Suddenly one day in August it stopped working, we raised a service request in IFB ( 1000344162). After following up 2-3 times after some days, a technician visited, he checked the product and said there is some PCB problem and he does not have the spare part with him, so he promised to replace it as soon as he gets the spare parts most probably tomorrow . But he never came back, I kept on calling on the Service Desk of IFB and every time they say we are raising the request again. Now Today (15 Sep)...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — ifb microwave oven is not working properly.

 Chandrakanta Singh on Sep 14, 2017
My newly purchased (On 11/09/2017) microwave oven heats too much abnormally. Moreover, it's back cover is broken. Dealer is not ready to exchange the product. I am completely dissatisfied with ifb. I want this item to be exchanged immediately. Otherwise i wil be forced to resort to consumer court.
Name-chandrakanta singh
Mm feeder road clubtown residency belghoria kolkata
Mob-9433354495...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

IFB Industries — neptune vx not working and giving electric shock

 Ankith Namboothiri on Sep 14, 2017
I have purchased neptune vx dishwasher few days ago and it is not even used for one time and i have recieved a service attention for once before two days from kasaragod service station. They are asking seems to be like helpless and not taking care of my case. The machine is giving electric shock terribly.

Expecting something from your end.
My contact details are given below

Ankit
8086430726

Kanhangad
Kerala
India...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — motor not working

 Krishna Pednekar on Sep 14, 2017
I have ifb machine and not recd the proper service from delight service center, sanpada. Replaced the motor 2 times from may-17- till. Now once again motor not working. How it will happens? New machine motor capacity 8 years and another like this.? They also charged me rs.350/- transportation charges.

Krishna vinayak pednekar
Sanpada-9322519978...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — poor ifb washing machine service

 ravi teja Kadem on Sep 14, 2017
Please don't buy ifb products in this region (Bhadrachalam) khammam district. The service for this product is worst, i never faced before when compared to other products. I raised a complaint that my ifb washing machine is not working, they are not at all responding it has been 25 to 30 days for today (14/09/2017). My request to ifb is to not sell there products in this region if they are not able to provide better service. This is my complaint or request number [1106231811]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Recently Discussed

16 hours 32 minutes ago
IFB Industries
microwave/service request not entertained
16 hours 49 minutes ago
IFB Industries
faulty drainage pump
1 days ago
IFB Industries
microwave oven spare not available in stock
1 days ago
IFB Industries
my co
1 days ago
Ifb
ifb washing machine replacement and worst service

Featured Complaints

www.bdomains.com