IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 61%
Submit a Complaint
4102
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 425 5678
(BSNL & MTNL)
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240
down
122
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207
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94


Mobile:
Mobile:
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178
down
113

Fax:
Fax:
+91 33 3048 9230

Additional info
Customer satisfaction rating
61%
Complaints
4102
Pending
93
Resolved
2495
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (222)

IFB Industries Complaints & Reviews

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IFB Industries — wasing machine - ifb 7.0 kg

 SanjayPatel11 on Jul 21, 2017
Respected Sir/Madam, I purchased IFB washing machine (7 KG) from Nidhi Sales, Visnagar (Dist: Mehsana, State: Gujarat) on 15-08-2016. Before few days (Date:06-07-2016), my washing machine started to show one error named E8 on display panel. I contacted dealer about this. He sent one person from showroom but the problem did not resolved. Again one service engineer from IFB visited my home after 7 days but the problem still not resolved. From Ahmedabad, service engineer visited then also still my problem continues. Now I am frustrated from IFB. Initially, my family members denied buying any product...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — no proper response from ifb customer care (washing machine )

 shyam013 on Jul 21, 2017
Hi,

I have been following up for a complaint which has been raised couple of months back. The customer care representatives are not answering properly. I have been calling them daily to check the status. Its bad on their part when a customer call you daily for an issue. I have never been treated like before. I am frustrated with their service. It is better to shutdown this company rather than creating chaos among customers. Please don't go for IFB products then you will face the same problem like how i am facing now. This is my third complaint raised in this forum but no one has...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb micro oven

 Ifbnilesh on Jul 20, 2017
Very unprofessional service for demo. Since 4 days assurance is given to provide demo, executive calls me will reach in evening after 6pm. Daily either me or my wife hurriedly reach home compromising office hours. But no one turns up. Fed up of calling ur service provider call center. They say will revert to in 24 hours.. Again no communication. Worst service ever encountered...
Complaint comments  Read comments [1]Complaint category Products & Services

IFB Industries — ifb dishwasher - company ignores our complaint

 Sujata Mody on Jul 20, 2017
We gave a complaint for the ifb dishwasher, a few months ago. They said, the front panel needed to be changed and there was a valve problem that caused that blocked water from draining out. We spent rs. 4500 and the problem was never resolved.

Now, despite registering complaints and talking to their managers and maintenance people, they have not attended to the problem. I regret buying an ifb dishwasher. After sales service is miserable!...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — since 8th july 2017 till today ifb washing machine spin issue is not cleared

 Sethu Ragu Nathan on Jul 20, 2017
Since 8th july 2017 till today ifb washing machine spin issue is not cleared but each time complaint closed by the in experienced technicians. Complaint nos 1105940987, 1105978810, 1106027857.. Highly frustrated...

Complaints are closed without resolving... They wait to finish warranty so that they can charge... Will need to approach via consumer court if this persists....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine front load elena vx 6kg

 Binoydeeps on Jul 19, 2017
My ifb customer no. Is 11-241-329. About two months back we had raised a complaint online about the leakage in our washing machine and had requested the ifb customer care in hyderabad to route a representative to take a look at it and repair the machine. One month after the complaint was registered, two people who introduced themselves as ifb service personnel from anu techno enterprises, hyderabad, came to check the machine and informed that the outer drum of the machine has got damaged in transit (We had shifted from delhi to hyderabad) and needs to be replaced. The cost of the drum was told to...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — fully automatic top loading washing machine

 praveen.sahu@acclimited.com on Jul 19, 2017
I have purchased top load fully automatic washing machine from naresh trading company sector 1 bhilai (Cg) on 16jul17, the delear promised me that ifb technician will be visting home for demo purpose very nex day but till date no body has come. Though i have talk to customer care and dealer several time but its still pending. Very disappointing with the service from ifb, once you pay hansome amount, they forget even for demo & installation....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb washing machine error in spinning

 minesh99 on Jul 19, 2017
I had purchased ifb washing machine # model number tl65rdw dated 1-09-2015. Since the date of purchase, the machine not working good and during spinning mode"se" error is displaying on panel. We registered complaint at local ifb service center. But they did not resolved the problem. Technician accepted the faulty part and promised to replace. But problem still as such. We need quick response from ifb head office to resolve the matter.

"avadhoot refrigeration"
Invoice number: ava/aug-237
Chaa=llan number — 584
Sr. No. 005149
Purchase date: 1/9/2015...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — chimney

 devholdings on Jul 19, 2017
I am an ifb user from past 20 + years. I have 3 ifb washing machines and all are in perfect condition and i use to recommend ifb machines to my friends and relatives. Recently few weeks back i bought a chimney for my home and found it is giving extraordinary nice soon after installation onwards. The reasons explained by your technitian was 1. This is the normal sound coming from a chimney. 2. Chimney can't suck the complete smell, it is commonly used as a show piece in high class kitchen and wl not serve the purpose of fixing a exhaust fan. 3. If i still need to reduce the sound then he can think...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — ifb service center refuses to sell replacement spare parts such as drive belt /drain pipe and water inlet pipe

 Paritoshchandra8 on Jul 19, 2017
Ifb service center refuses to sell replacement spare parts such as drive belt /drain pipe and water inlet pipe without adding the service centers service charge
Irrespective of the fact that small and trivial repairs can be done wuthout the help of their trained service personnel.
So now yoy end up paying the

Mrp of the spare + unutilized servicing cost
So pay up the ransome as service charge or you do not get the spare
Repent for buying an ifb product

Hope someone listens

Paritosh chandra...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — no service since one month

 balu2307 on Jul 19, 2017
I have raised an issue on june 29th, technician visisted and said that he will place an order for led panel board for my washing machine and will get back to me in a week. Soon after a week closed the ticket when i contacted to customer care they have informed that there is no reponse from myside (As per their records the technician has not visited to my house). Again rasied new ticket and contacted service centre on this and also contacted areal service manager requested and promised will be fixed this issue in 4 days. But on the top 4 days 4 more days gone. No response even we call. I realised...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — product not delivered and no updates

 ChanukyaReddy on Jul 18, 2017
I purchased a washing machine in ifb website on 10th of july and supposed to be delivered in 5 to 7 days. But it's not delivered and don't have any updates.

I called 6 times to customer support team and every time i have to tell my problem. When i call to support team they say that we don't have any product details registered with us based on phone number this is the number i provided while purchasing and will forward to separate team after giving my purchased details. They promised me to get a call from separate team every time when i call, but there is no call. The customer guy...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — ac not repaired after 6 days ticket no 1000232154

 pp2017 on Jul 18, 2017
My complaint no is 1000232154

Lodged the complaint on 12th july

In spite of several calls to the toll-free no and contacted service manager mr. Sailendra also no technician has attended it.

I had to take leave also as i was assured after every calls to the service manager mr sailendra about the technician visit.

It is a harassment for me.
I really do not know how to fix up this issue....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — the washing machine

 Santosh Vemulapati on Jul 18, 2017
The service of the ifb was simply super because i have bought my new washing machine on from that day the machine has worked ex termly superb but from the next month the complaints has been started to my knowledge with in six months i have used my machine for not more than 20-30 time (For six months duration) because there is something or the other complaints. The technician will come to our home and tell the most un-understandable reason and walk out from my home this had happened for more than 10 times and plz mention i have gave the complaint on all parts of my machine. So now my patience was...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine ifb senorita

 rkbose47 on Jul 18, 2017
Ticket no. 1000232597 dated july 12th, 2017 from gurgaon

Dear sir,

The technician came & attended the service request as above on july 12th itself and mentioned that there is a plastic pipe which needs to be replaced to stop the leakage in the washing machine. He has promised that it will be done the next day early hours i. E. 13th july by 12 noon.

He did not turn up at that time & when we had called him up at around 1.45pm on 13th, he said that he is on his way to delhi & therefore, we should contact his colleague for attending our service request....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — ifb washing machine not working going to consumer forum

 madhuram amin on Jul 18, 2017
We have give so many complains for our machine regarding machine is not working but from last three months your service center is not doing work the same problem is there and no one to listen us, and your service center behave so bad-mannered so now we request you kindly look the mater other wise we have no option to go to consumer forum and make complain against company....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb dishwasher, worst service and looting customers with hefty charges with frequent issues

 Karishma Pandya on Jul 18, 2017
I am ifb dishwasher customer. Dishwasher is a machine that is not relevant to indian market, but still i made a mistake of buying it and that too from company like ifb. Ifb products are good only till they don't ask for servicing, once your product calls for service, ifb people will put you in loop.

When a service person came to repair my dishwasher, he said that pcb is having problem. I paid him rs.5100 for pcb replacement and was happy to have my dishwasher running. The service person at that time didn't utter a word regarding the amc or other complications waiting to be treated....
Complaint comments  Read comments Complaint category Appliances

IFB Industries — worst customer support at delhi

 Abhijeet_ghosh on Jul 17, 2017
On 06 feb 2014 i purchased one ifb front load washing machine senorita aqua sx through ifb dealer in delhi cantt area.

But within a month the machine started behaving abnormal. On repeated complaint the technician visited and said that the motor is faulty and same he replaced twice. But that also could resolve the problem. Finally we had to approach to area manager and the complete machine was replaced. This process took more than one month. It was a long suffer with the new machine.

Again within a year the machine started behaving abnormally and this time the technician...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — product installation not done since 20days.

 glokesh_007 on Jul 17, 2017
Dear sir/madam,

Iam writing this mail with deep regret, that i have made a mistake in purchasing ifb top loading fully automatic washing machine. The machine was purchased on 29-06-2017, but till date installation of the washing machine is not done, dealer has not registered on ifb for demo till 10-07-2017. After my call to dealer registered for demo on 10-07-2017 (Ticket no. 2000155629) and iam following it up with your customer care since then, and everyday i call they promise today our person will visit for demo which is the case till 17-07-2017, if this is the case for demo then...
Complaint comments  Read comments [1]Complaint category Products & Services

IFB Industries — issue with ifb washing machine and customer care

 shyam013 on Jul 17, 2017
Hi all,
I raised a complaint on july 1st 2017 regarding an issue in my washing machine. After a long struggle one of their technician came for service and fixed the issue. After couple of days again i started facing the same issue in my washing machine and i contacted ifb customer care and they promised me that issue will be resolved in 48 hours. Its been more than a week and no one has contacted me regarding this issue after calling the customer care for twice a day. They don't care about customers. Everyone works lethargically. The technicians never attend the call and even if they...
Complaint comments  Read comments Complaint category Washing Machines

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