IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 24%
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3711
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 425 5678
(BSNL & MTNL)
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192
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93
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126
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62


Mobile:
Mobile:
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143
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101

Fax:
Fax:
+91 33 3048 9230

Additional info
Customer satisfaction rating
24%
Complaints
3711
Pending
2225
Resolved
420
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So far so good - The company responded to our notifications and is working on resolving complaints.

IFB Industries related photos (191)

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IFB Industries Customer Care related pictures (191)

IFB Industries Complaints & Reviews

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IFB Industries — Washing Machine showing dPEr

 archanaditya on Feb 19, 2017
My IFB Washing machine is showing a dPEr error as well. I selected prewash and delicate mode. Worked fine until prewash was finished. Delicate mode not starting. I might have overloaded the washing machine, but I was about this amount of load on a regular basis, and never had a problem before. I have recently cleaned out the entire washing machine from top to bottom. It is also developing some mold in the rubber sleeve. How do I get rid of that?...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — Service providers have not yet attended the complaint since last 2 months for the service of Dishwasher.

 Savita Ganesh on Feb 17, 2017
The service provider at Bangalore have not yet attended the complaint .
We had a AMC for the service, but the part replaced is not fixed properly . I have complained several times. The service guy visited to see the problem and assured of repairing it in next 2 days. Its almost 15 days my problem is not resolved. The service centre is very adamant and lie whenever we call them....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — Washing Machine - Water Leakage worst customer service [Resolved]

 cvharibabu on Feb 16, 2017
I registered a complaint with IFB on 15th Feb with ticket number 1104802227. they said engineer will come within 24 hours. I got a call today 16th Feb at 11.30am from engineer and he will be at home by 1.30pm. i put half day leave and came home. No engineer turned up. I called twice and they promised me the engineer will be at home in next 10 minutes. As of now 8.20pm no one has turned up. It is waste of time for me. IFB is playing with their customers and not committed. Henceforth i will never buy and never recommend anyone to buy IFB. Very very bad service....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Service delivery issues

 Srinivas Nori on Feb 15, 2017
Is there an escalation matrix for IFB service complaints, someone who can be spoken to and who is willing to listen to customers.

I have trying to get a leaky washing machine fixed for one month now. The service franchisee is replacing part after part and charging me too! This is like black mail and completely unacceptable. It has come to a point where they refuse to change the part till I pay first. I need to talk to someone in IFB who can help me understand how their service works. I will appreciate if someone sends me a mail to start this discussion.

Thanks
Srinivas...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — EVA Aqua VX Washing Machine

 RahulGop on Feb 14, 2017
Hi,

This is in regards to IFB Service, I had purchased EVA Aqua vx 5.5, 800 RPM Fully Authomated Washing Machine from Croma Center (Marathahalli, Bangalore, KA) on 18th Jul 2015, with the given warranty of four years.

Issue:

Front Part of the machine (Called PCB); Operating buttons and the complete electronic panel attached with the PCB burnt.

Service request raised to the help desk:

The incident had happened in month of August 2016 and was reported to helpdesk, technician visited the house and said the part doesn't cover...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Poor Customer service and parts stollen

 roy.madhushree on Feb 14, 2017
Dear Sir,

I have an IFB washing machine which was not working. I called up on the toll free number on the 31st of Jan 2017 and had registered a complaint. Unfortunately I had not recorded the complaint number. However, I did get a call from a technician on the 1st of feb 2017 and he attended my house.
He said that there was a leakage in a pipe. He removed the part. He said he is taking it back with him and that he will replace the part in 2 days. I waited for 2 days. I did not get a call back from him. Then I kept on calling him repeatedly on the 3rd, 4th and 5th feb. On the...
Complaint comments  Read comments Complaint category Washing Machines

IFB — Ifb is worst customers service I ever seen.

 Gursumeet_10 on Feb 14, 2017
I bought 2 ifb microwave and 1 ifb front loading 6.5 lt fully automatic washing machine in January 2015. After a week the switches from washing machines panel started coming out automatically and the door got loose.I thought the company gave me defective piece and after my complaint ifbs so called fake engineer came and convinced me to fix the problem and replace the panel . After that every time company gave me new date to replace the door and panel. I go everywhere the shop Bhadarchand&Co. Service center and also talked to north head a lady who operate from ludhiana but nobody care. From past...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — IFB Washing Machine Mother Board

 ronankisai on Feb 13, 2017
We have purchased IFB Senorita 6.5 kg washing machine After using for 1 year 2 months the machine didnt start. So I have raised a issue to customer care, the technician came and to my surprise he told there is a rat crack at mother board so we cant rectify for free you have to pay 4500 rs. while purchasing they told for 4 years 100 percent warranty. Now they are saying no warranty for rat crack. when i have enquired the rat mesh is just 150 rs . they keep on saying purchase our IFB cover, IFB stand and all IFB liquids all i have purchased. But they never asked me to purchase rat mesh and they never...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Demo of ifb washing machine

 aayushi khanna on Feb 10, 2017
I have purchased one fully autimatic machine and one convection microwave just 2 mntha ago and for some reason we have only taken microwave demo but now we hve placed our machine in a particular space kindly sent your engineer for demo of washing machine. it was my our first demo for washing machine and please make it quick as soon as possible. i hope i'll get service soon....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — Washing machine repair cost

 yachna chauhan on Feb 8, 2017
I have purchased IFB washing machine in 2008 senorita DX model (fully automatic), after completion of warranty machine started creating problem. we have already spent money same of its cost. Every month it creates problem . at last we purchased AMC of 2 years now every time whenever engineer come he just told to replace the part which not covered under AMC along with operational part. If you are asking us to pay the charges then what is the need of taking AMC. Its just really pathetic and unexpected.
I just want to get the washing machine repair on your cost now beacause i dont want pay...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Washing Machine Under AMC SENORATA

 Manojkothari2 on Feb 7, 2017
Got compalined reg on 29th jan, nothing happenned till now, the franchise took the machine to change the drum, now everyday give one excuse over another.
Quite frustrated with the company.
Kindly return the amc amount if not capable to give proper service along with the machine.
Would not buy in future with such a pathetic after sales

pl close the company, useless peoples...
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — No response to complaint filed

 Divchat on Feb 6, 2017
I lodged a complaint with customer service and was given a ref. No. 19140036. I have not received any response from IFB on the status yet and every time I call the customer care, I am informed that their app is down and they cannot retrieve the status. Meanwhile, since the machine door is jammed, all the washed clothes continue to rot inside the machine....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — Washing machine not properly working

 Kirti Maheshwari Maru on Feb 6, 2017
I have made complaint several times since dec 29 2016. Represented visited knew the problem but not ready to solve it. The machine is under warranty period. Either solve the problem or let us know that you are not going to solve in warranty period. So that we can take some action and move to some other authority to solve it. We just receive calls from ur side that representative will come and solve it. But no one turns up. I have placed complaint 6 to 8 times. But no response is there.
I request you to kindly take it seriously n solve the problem....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — No response to register complaint

 drswagat on Feb 4, 2017
I own a IFB fully automatic washing machine front load. when i got transferred from one state to another, i called the IFB service center a number of times to register for re-installation of the washing machine. i waited every day and called again. each time the executive confirmed that the service engineer would arrive the next day. Finally i called a local plumber who helped me do the reinstallation....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Maxi Dry EX

 sagar258 on Feb 3, 2017
I purchased a dryer on Dec 30th. Order Number 100076051. It was delivered damaged. It took two weeks to get a replacement after pulling hair on their backs. Finally got the new machine which is also defective. Raised a complaint on Jan 20th. Complaint # 1104609302. I am yet to get any service. I have called almost daily and spoken to customer service, service center, Anil, Ritesh, Vivek, etc. etc. Yet where am I. With false promises that my service will be taken care of the same day or next day since then. Today is Feb 3rd and I am tired. I just want my money back and they can take this dryer back....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — No one care - Poor Customer Service

 Shivani Sha on Feb 3, 2017
Complaint number 1104282794. Your service engineer visited on 15th Dec 2016 and stated that there is problem in the board. As spare is out of stock. Even after regular follow up and several mails we have not got a permanent solution. You have not send reply for any of our mails. Is this the customer service you give. As a Consumer due to these follow ups we are mentally and physically frustrated. We are still in the Warranty Period. If you are not able to solve the problem kindly replace the existing machine with a new machine....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Harness

 Sudesh Punyarthi on Feb 2, 2017
IFB Washing Machine — WIRE HARNESS

Mumbai on feb 2, 2011
Submit a Complaint
I Sri sudesh punyarthi residing at 503 Kanchan gauri Appartments, Kasar ali, Bhiwandi 421308 Mumbai, Maharshtra, has registered a complaint vide phone no 9822456783 email punyarthis@gmail.com around 2 months back on 1.1.2017. I cant under stand why they are making so much delay . we are in need and request u to get the washing machine repaired immediately. i had met the service centre people at Thane, Mumbai. but they replied that wire harness is un available and it should be supplied by the...
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — Machine not working and poor customer support

 pinakin_007 on Feb 1, 2017
Machine not working and poor customer support
Washing Machine Model "Elena' Not Working and Poor Customer Support

Complaint No. 1104520780 Dtd.10.01.17
Customer Name : Ashok

Our Washing Machine Model 'Elena' is under active 1 year AMC issued from Date.22.04.16 and had stopped working on 10.01.17 for which we had made a complaint on 10-01-2017 for it.

The machine was attended after several days and were informed that part 'Timer' needs to be changed for which the same was arranged after 12-15 days and the technician arrived late in...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — Microoven

 Ravisara on Jan 31, 2017
My ticket no 1104454204/1104550042 complained on 3 January 2017.
till date the compliant was not solved. poor response from customer care.
may this complaint help me to solve nearly one month.nice customer service
from reputed IFB industries.it the right way to handle customer nearly one month under trouble. do the needful as i believed in brand name.but now i will suggest to anyone in my neighbor to buy IFB product in future....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — Dish Washer Upper Rack Replacement

 Deepak Setty on Jan 31, 2017
This is to inform you that I bought a dish washer in Bangalore and the upper rack cannot be adjusted and I have lodged a complaint to customer care on 2th Dec 2017 and till date it has not been replaced in spite of repeated reminders. They sent a mail telling it will be done by 23rd Jan 2017 but it has not been done. I want to go legal on this if this is not attended to by 2nd Feb 2017. My complaint number is 1104364524 and incidence number is E156895. Latest complaint number is 1104672606.

Cannot imagine that a company of international level can give a substandard service like this....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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