IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 67%
Submit a Complaint
4874
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 3000 5678  (Others)
up
368
down
147
1860 425 5678  (BSNL & MTNL)
up
291
down
153


Mobile:
Mobile:
up
225
down
141

Fax:
Fax:
+91 33 3048 9230  

Additional info
Customer satisfaction rating
67%
Complaints
4874
Pending
23
Resolved
3236
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries related photos (316)

IFB Industries Complaints & Reviews

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IFB Industries — replacing pcb to ifb front load

 csmp on Jul 23, 2018
The IFB washing Machine was not working .I contacted the Authorized Service center The service center charged Rs.4863 being the cost of PCB less the older
PCB Whether the amount charged by the service center is in order.?
Further The technical representative has given the Proforma invoice for Rs.4863 without segregating GST. Let me the amount charged is in accordance to the company?...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — water leakage problem from indoor unit

 Neeraj Nimber Insan on Jul 23, 2018
I have purchased ifb 1 ton split ac from local dealer near me because of its 5star ratings as shown on product but i am very disappointing from the first day of purchase after 1or 2 months i faced water leakage problem from indoor unit ifb technician comes and temporarily resolves the problem but after 2 days again same problem persists and till problem does not resolve even i didnt get 3 free services mentioned on the product very poor services...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — regarding repairing services

 anruddhtyagi on Jul 23, 2018
Sir

i have ifb washing machine from last 4-5 years and taken there insurance or warranty what ever they call it, my concern is from last 2 weeks machine is not working and dryer is not working, water is stored inside of machine also, we are regularly calling ifb person but i dont understand why are they not repairing it properly such a good company machine
request you to kindly look it to this matter.

regards
shalini
[protected]...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — pathetic service of ifb authorized center -global agency chembur

 Pankaj.S on Jul 22, 2018
My IFB washing machine elite front load just went out of warranty and there came an error of the pcb board. Paid 8.5k for a pcb with warranty from authorized center Global agency in chembur and the very next day got the same error . They took 2 weeks to come back and the technician suggested that they will replace the pcb as it is under warranty. To our surprize we waited and waited for them to procure the part from goa ifb unit and it has been 1 month they still have not got te board. After many many follow ups they manage to send someone yesterday promising he will get the new board. He (amritlal)...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB — horrible service people!!

 garies on Jul 21, 2018
I purchased a IFB Dryer on 14 July 2018. It took 2 days of follow-up for the technician to finally show up to install the machine. Please note that he did not bother to call up before coming and when I asked him why he did not call, he said with a lot of arrogance, "What, I got a call from the company, I came na?"
He explained the workings, but did not stay to ensure that the machine was working fine. I waited for an hour for the clothes to dry, but they didn't. I called up the technician, Mr. Suraj Rai, and told him what the problem was. He said that he will come the next day between 12...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — washing machine/elena aqua sx 6 kg/unethical behavior and fraud

 Saurabhwarm on Jul 21, 2018
Washing machine is out of warranty. We contacted IFB customer care as our machine was not working. The technician came by the name Feroze. He belonged to Global enterprises, with whom IFB may have a tie-up for servicing. He told us that we should get AMC done for which we paid ~4K. He said there is a problem with Shock absorber and asked us to pay INR 2000 in cash to get the replacement part. He said he will come next day but he has not come back even when it is one month gone. We tried to connect with IFB customer care but they send different technician who all say different things and ask for...
Complaint comments  Read comments Complaint category Washing Machines

IFB — service of washing machine

 MURALIDARAN.R on Jul 18, 2018
My complaint id[protected] is pending for more than 15 days.There was no response
My ifb front load washing machine is under repair.The service person has taken
the tub alongwith drum for replacement
but no fruitful action from their end.
I repeatedly sent email regarding service but all my attempts are in vain.
Every time they reply that my repair will be attented but till date no action.
Kindly do the needful...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — complaint no : 100147390

 NILESH DIWAN on Jul 18, 2018
I Nilesh Diwan as customer, I already complained raised on Dated 16 July 18 but after two days I am on waiting to solve my problem about new washing machine.

Hear I want to say your service is to much pathetic no one can to take initially handle to solve the technical washing machine problem and also eresponsible person of branch service center & can't to handle this with in the 24 hours services which is your promised....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — no response from ifb washing machine cc

 Udaya Chander on Jul 17, 2018
- Product name : AW60-205T (AMC bill attached)
- Product under AMC-(Through saravana enterprises-Walaja Tk)
- Name of customer - Sharada / Subramanian
- Address : 4, Muruga reddy street, Sholinghur, Vellore-631102
- Mobile : [protected] / [protected]
- E-mail : udayachander1987@gmail.com

Issue : Heavy loud sound while dryer run. Not able to hear.

1st Complained date : 19.06.18(approx. date)- They attended and told clutch failure we will return with part. After they will not come till date. And they cancelled our complaint too.
In...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — complaints are not attended by ifb

 Sankha94 on Jul 17, 2018
I have raised same complaint multiple times for 23l convection micro oven, but every time I am receiving messages stating “ticket is pending due to customer not contactable”. I have attached the images of the messages I am receiving. This is pure harassment, I have been using the same number every day, how can this be not contactable? Also I have provided an alternative contact number, I have not received a single call on that number too. Is this how you treat your customers? This is very disgusting please solve the matter ASAP...
Complaint comments  Read comments Complaint category Appliances

IFB — ifb washing machine service under amc not attended since last four months

 Aryakanha Rox on Jul 17, 2018
Sir, I have taken an AMC for one year of my Senator Washing Machine 6 KGs AMC on 03 Jan 2018 having customer code [protected] with receipt voucher No 191700 under the name of Col S Srinivasulu, Principal Residence, BGS School, Barnala Punjab, 148101 and registered mobile number [protected] and mail id rohankanha@yahoo.com. I have lodged a complaint with IFB service for repairs since the machine was not working with IFB service ticket No [protected]. Despite speaking to their service engineer and Area service Mananger for the last four months my machine has been repaired. Both the service engineer and...
Complaint comments  Read comments Complaint category Washing Machines

IFB — washing machine service under warranty period

 Deepa Anil Chandanani on Jul 17, 2018
My IFB washing machine (under warranty period ) broke down.

The service rep. replaced below parts as he claimed were faulty:

A) 2 Load sensor rods : charged me Rs. 1750/- (earlier quoted as Rs.4400/- was reduced as I complained).He carried back the pieces – not even sure how he could infer that they were bad as the belt was broken.
The machine vibrates even now
belt - charged Rs 850/-
The motor pump plastic part was replaced for free.
The services person carried back the motor, the belt as well as both sensors
Is this in order...
Complaint comments  Read comments [3]Complaint category Appliances

IFB Industries — cost of pcb board

 Neha Kandpal Bhatt on Jul 17, 2018
Hello, I had an issue with my Ifb washing machine senorita vx 6.5 kgs. The person who came for repair said that the new one costs 8000 and to repair he asked 4000. What ridiculous pricing is this? What is the cost of the new pcb board or repairing it. In a complaint filed by someone I saw that the charges asked by your service man was 5500. Which was also on the higher side. Mine asked for 8000. This was the first time I had to call the repair man and I am really paranoid....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — no response from ifb cc for one month

 Udayachander S on Jul 17, 2018
- Product name : AW60-205T (AMC bill attached)
- Product under AMC-(Through saravana enterprises-Walaja Tk)
- Name of customer - Sharada / Subramanian
- Address : 4, Muruga reddy street, Sholinghur, Vellore-631102
- Mobile : [protected] / [protected]
- E-mail : udayachander1987@gmail.com

Issue : Heavy loud sound while dryer run. Not able to hear.

1st Complained date : 19.06.18(approx. date)- They attended and told clutch failure we will return with part. After they will not come till date. And they cancelled our complaint too.
In...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — company representative didn't turned up for washing machine installation

 ganeshdivekar on Jul 16, 2018
I booked Serena Aqua SX (7 Kg ) washing machine with M/S Vijay Sales, Tip Top plaza, Thane (W) on 12th July 2018. The tax Invoice no: V.no: 190-R-SI 35068. Dt:[protected].
The machine was delivered on 13th July 2018.
I got message from IFB on 14th July 2018, stating the the ticket no is [protected] and company representative will visit shortly for installation, but nobody turned up.
I spoke with IFB's Customer care on 15th July 2018, for speedy installation.
On 16th July 2018, i received message from IFB, stating that the my Ticket no:[protected] is assigned to IFB service...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — pcb board issue for ifb top load washing machine

 Rvrme on Jul 16, 2018
Dear IFB team,

I have problem with our IFB 6.5 kg Fully Automatic Top Loading Washing Machine (TL- RDW Aqua)PCB board.I reached your customer care for service and he told i have to pay 4500(and 600 for service charge Extra) in advance for spare part .He is not assuring me the date when he is able to get that spare part and also he is not willing to order spare part in advance without paying money upfront.Could you please let us know the actual price and turnaround time to get spare part and fixing the issue....
Complaint comments  Read comments Complaint category Appliances

IFB — no service during guarantee/warranty period

 Bk Mallick on Jul 14, 2018
I had purchased a washing Machine of IFB brand(Elite Aqua Sx) from one of its dealer in Bhubaneswar(M/s Raj Electronics) on 14.05.2017.
From that day none of the service personnel has attended the M/c although it should be done at least 2 time a year.

To my utter surprise, even I had received a SMS few days back, they have attended one service, although none of them has even come once to my house after installation. It is simply ridiculous.
Today I had telhones to one of its toll free no to book my service. From the conversation I learnt that, IFB sends its service...
Complaint comments  Read comments [1]Complaint category Appliances

IFB Industries — microoven overheating from day one not been replaced by ifb

 SachinPatidar on Jul 14, 2018
Dear Sir,

I am very disappointed with the ifb customer care and ifb post sales services. It's of no use and
do not understand anything. I had told that the IFB technician visited 5 time to my house but problem is not resolved and it is still a faulty products. I have already wasted more than 10, days man hrs for waiting the
technician and talking to you customer care and all are useless. This product was faulty from day one itself and it should be replaced but all your technicians trying to repair. Do you want me to keep calling and wasting my time for it? Is this...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — water droplets coming out of ac

 The Coolest Siblings on Jul 12, 2018
We had purchased a new IFB air conditioner from Bhagwati Enterprises Amritsar couple of months ago. It was working satisfactorily until two days back moisture started collecting on its surface. Please send any technician to resolve the matter by the earliest. I am also sending some pictures of the air conditioner as a proof. It is requested to fix the problem as soon as possible for it is practically very difficult to stay without ac in the hot and humid summers....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — unhappy with service center

 Gayathri S26 on Jul 10, 2018
Hi,

Bought a new Microwave oven one week back. The executive came for the demo after 1 week. After coming he said, the machine should be fixed for AH port but we did not hv one. He orally went through the options available in the microwave. He was not very sure of all the features and asked me to check in youtube. He said he will get the AH adapert and give the demo but never turned up. After repeated calls also he is not coming. Very unhappy with the service. Hope you will take action on this and send the executive ASAP

Address: Office No. 1376, 2nd Cross, Prashanth...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

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