IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 59%
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3833
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 425 5678
(BSNL & MTNL)
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202
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104
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140
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72


Mobile:
Mobile:
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151
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108

Fax:
Fax:
+91 33 3048 9230

Additional info
Customer satisfaction rating
59%
Complaints
3833
Pending
2335
Resolved
2224
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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IFB Industries Customer Care related pictures (201)

IFB Industries Complaints & Reviews

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IFB Industries — Very poor after sale service

 Arpana Sheoran on Apr 22, 2017
Customer name : arpana sheoran
Product : ifb elite aqua sx
Place : kota (Rajasthan)

I am one of ifb customer. I have ifb elite aqua washing machine.
I have registered my complaint on 19th april. Ticket no. (1000079512). They said that i will get services in next 24 hrs. Again i talked to ur customer care executives on 20th and 21st april. I am writing this on 22nd april after talking to ur customer care executives. I talked to ur local ifb service guy. He also assured to get it repaired but nobody came.
I request you to kindly resolve my problem as soon...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Washing machine under amc not working cust id 10166293

 abhijitghy on Apr 21, 2017
Warranty of elena steam 6 kg expired on february 2017. Took amc on first week of march 2017 immediately. Machine not working on 4th april 2017. Complaint logged on 05/04/2017. Technician came on 7th april and said panel is burnt hence needs to be replaced. As expected spare not in stock in our small guwahati city (Population of 20 lacs). So having to wait and call toll free number and local office number of times without receiving any positive answer.
Your product is excellent but your after sales service is lagging and certainly not
At all complementary. (After sales sevice is actualy...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — AMC Issue

 Divyaprakash Thirunavukkarasu on Apr 20, 2017
To, Whome so ever is responsible.

I bought an Air conditioner & Washing machine from IFB & really feeling the pain everyday!

Multiple complaints has been made for the repair of My IFB Airconditioner & haven't got a solution. Each time executive comes, puts the blame on the previous executive, and nothing being done for the actual repair. All the visiting executives had been recommending a replacement of some part attaching the bills. It runs whole night but doesnt cool the room at whatever least temperature we keep. It is leaking inside my bedroom. THE WORST Service...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — Elena sx 6 kg 800 rpm

 Justin Masih, Allahabad on Apr 20, 2017
I am dr. Justin masih, resident of 38a/20a, muir road, allahabad, up. I am the owner of ifb washing machine in warranty. I am forced to make a written complain against your allahabad office because of their non professional behavior. It's been about a week since i made the first complain on the toll free number and then a second complain again on the toll free number on sunday 16th april but to no effect.

On repeated complain in the local office, i have been told today that they are not sure when that part is going to come from the warehouse. They are counting 7 working days from...
Complaint comments  Read comments Complaint category Universities

IFB Industries — Ifb - pathetic after sale service - complaint #1000080710 (Top load fully automatic washing machine)

 manigarg21 on Apr 20, 2017
Hi,

My name is Madhur Bansal and my IFB ID No. is 12288539. This complaint is regarding the complaint no. 1000080710.

It's been less than a year since I bought a new top loading fully automatic IFB washing machine and I am facing some technical issues with my product. I am juggling with the same issue since last 3-4 months and tried to lodge the complaint by calling at IFB customer care, calling the service center in Bathinda and calling the technical executive so many times.

Every time I call at Bathinda service center to follow up on my complaint...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Washing machine repeated malfunction

 ifb washing machine on Apr 20, 2017
We had purchased purchased a executive vx 8kg 1000rpm serial no 012068120510001322 from next store in delhi on 27/2/2013. After an year of buying the diplay panel started blinking and an ifb executive said this is due voltage fluctuations. Hence we got the stabiliser installed by him and he fitted another display panel.in 2016 again the same problem and again the disply panel was changed by ifb executive. Just 2 days back my machine stopped working and the panel says"door". An ifb executive checked and said the display panel and the door lock both needs to be changed which would cost panel - rs...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — Technical fault in washing machine

 dr_amit on Apr 20, 2017
Multiple complaints had been made for the repair of washing machine vide Ticket no. 1000052502, 1000061562, 1000028775 & 4000000210 for the same complaints. Each time executive comes, puts the blame on the previous executive, and nothing being done for the actual repair. All the visiting executives had been recommending a replacement of some part.
It seems that since the machine is in AMC, so probably the company does not want to spend, therefore just doing some timepass.
The worst part is that the customer care had also stopped responding and disconnecting as soon as the address...
Complaint comments  Read comments Complaint category Appliances

IFB Industries — Elena dx washing machine under amc

 Nitin Bansode on Apr 19, 2017
I have Ifb elina dx washing machine & it's under AMC with Ifb. I raised complent in service center on 13/04/2017 they give me complent no 1105242446 .but till date there is no response from service center I called them 8 to 10 time Only
technician came home check machine & told us that motor want to replace we order it from company it will be come within 1 to 2 days but still no response...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Washing machine-dryer not working

 Mathumathi on Apr 20, 2017
The dryer in our front load washing machine is not working for long time(2 years) and the response from service person is some machine part not available in market. Please take this complaint on priority and close soon. Also there is water leakage from the machine directly when it is washing clothes . There is no proper response from the service person in our locality and so the complaints are not getting resolved soon . It's been pending for very long time and am in the stage of planning to change our washing machine itself ....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Non attendance to complaint

 Cipee 088 on Apr 18, 2017
I have filed a complaint regarding my ifb top loading Washing machine in warranty due to repeated failures and on not working. Complaint was filed on 04 April. Job has not been done till date. It was informed by the technician that some of the spares needed are awaited from head office.
Repeated requests for status to customer care number on 12 Apr, 14 Apr and today 18 Apr not heeded.
The complaint number is
Ifb ticket no: 1105179540...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Pathetic service from IFB

 Udaykumar Salian on Apr 18, 2017
I have a IFB washing machine and its under AMC with IFB for 2 years. I have raised a complaint about the problem a week ago. Till date there is no response from IFB. I have got the registered complaint number. but no one has visited since a week.
I have followed up with customer care for more than 5 times now. every time I call they claim, some one will visit soon.
unfortunately IFB has no customer grievance cell or email id to report this problem....
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — Automatic washing machine

 Soumya Garg on Apr 18, 2017
We set the machine at gentle mode along with 20 small clothes. Washed clothes were being taken out from the machine. But thick thread of one single cloth is stuck in the hole of washing machine. It is not even coming out by hard push. The incident happened today. The machine is 4 years old brought from Sonepat. We look forward to simple assistance from the company....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Washing machine IFB senorita vx 6.5 kg

 Viplov Joshi on Apr 17, 2017
Team, As discussed 2 to 3 times already with your support and team that the engineer who came to address my issue did not really got my need, he is giving me a cover which does not fit, secondly the pipe which he gave is broken.
I asked him to get this fixed but he gave a similar cover which is not a fit and with pipe as well, he just cut the bad area and fixed. I need a new pipe.
for all these requests, I am paying him and this is not something which he does free?
I am really irate and pissed with all this and his attitude.
I logged the call and requested for ticket...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — Service Engineer claiming Service Charge between the warranty period

 Soumen Karan on Apr 17, 2017
I had purchased one AC on 14.04.2016 and company representative installed on 16.04.2016. I have taken only two free services but one was balance.After confirmation from the company's customer care dept. I have lodged a service request to get that free service & getting one token (No-1105254639) and the executive confirm me that as I put the request within the active period, no charge will be paid by customer side as a service charge. But, today the service engineer called me and claim of Rs 575/- as service charge, then only he will come, because the date is 17th as my one year completed.
Kindly...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB — Microwave oven 30SC4

 PrabhjotKaur on Apr 17, 2017
I have purchased microwave oven 30SC4 30 Ltr for my parents around 1 month ago but it is not working and I have registered complaint on customer care and even called on local service center but they are not ready to resolve the issue . I have called customer care multiple times, everytime they are giving fake commitments of call back and visit from technician but eveytime I get same response that local service is not responding on complaint and not giving any resolution....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — Non visiting of technicians after several times booked complaints

 Kamal Shakti on Apr 16, 2017
With due respect here I have to say that after several times getting appointments to visit for solve my washing machine heating problem. They're are issued two tickets no. and it's 1104555301 dt. 14 Jan 17 & 1000069880 dt. 13 April 17. And the same were updated on 15 Apr and 16 Apr respectively. But till date no one visited. The problem is when wishing machine temperature we here fixing Power supply goes out....
Complaint comments  Read comments [2]Complaint category Washing Machines

IFB Industries — Dishwasher AMC - they cheat without really servicing it

 J_Babuji on Apr 16, 2017
I bought a dishwasher (Neptune model) in 2010 and have it under AMC currently. The AMC runs from July Last year till July 2017. The machine is mostly non functional and in-spite of our repeated complaints and calls to service personal, the machine is not fixed. Each time we make a call, a service person comes after a big delay, makes some checks and disappears after making a promise that he would bring a new board, motor, whatever but they are not able to bring up the machine to working condition.

Very very poor maintenance service though we pay a big amount for the service....
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — Complaint dated 13.04.17 not attended

 Kapil Raval 11 on Apr 15, 2017
I have registered complaint with IFB on the customer care No. 180030005678 of air conditioner not working on 13.04.17 (Complaint No. 1105244610). I think IFB are suppose to attend the complaint within 24 hours. On 14th i was assured that the technician will attend the call by afternoon but not attended. Since then i have contacted several times but on each time i have received false promise. Today after several follow up i was assured that the technician will attend the call without fail. But once again as earlier the promise was a false one. Since the air-conditioning is under warranty period i...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — Washing machine board issue : no use of amc

 Keerthi Kannan on Apr 15, 2017
Very much disappointed with your service. Totally i have wasted a month to resolve my issue. I have reported a problem on march 16. Still it is not resolved. You can check my complaint history. My contact no. Is 9962250895. Totally 4 service persons visited my home and they did marketing about your product like stabilizer, cleaning powder etc., other than that they didn't check anything. Last person came and told that problem on board which i replaced on october. I have requested to change the same since i paid amc. He told me no spare now. Will change it tomorrow. But passed a week, there is no...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — About long life of washer

 Shivaji wagh on Apr 14, 2017
Sir, i purchased elena front load washer in 2005 from your dealer in vile parle east m/s arihant electronics on 29-10-2005. bill no 7305. till date it works undisturbly. so let me know life of ifb product i. e. elena washer. i feel proud to select such excellent brand. i congratulate ifb from bottom of my heart. best wishes ifb....
Complaint comments  Read comments Complaint category Washing Machines

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