IFB Industries Customer Care
IFB Industries Ltd.
Customer satisfaction rating: 63%
Submit a Complaint
4401
COMPLAINTS

IFB Industries Customer Care

IFB Industries Ltd.

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Address
Plot No IND 5, Sector 1, East Kolkata Township
Kolkata
Kolkata District
West Bengal
India - 700107

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
261
down
115
1860 425 5678
(BSNL & MTNL)
up
260
down
136


Mobile:
Mobile:
up
190
down
126

Fax:
Fax:
+91 33 3048 9230

Additional info
Customer satisfaction rating
63%
Complaints
4401
Pending
79
Resolved
2752
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

IFB Industries Complaints & Reviews

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IFB Industries — demo/installation

 Pruthvireddy on Oct 23, 2017
Hi this is pruthvi reddy from karimnagar telangana india. Three days back i bought a ifb micro owen 25l and till date there is no person to assist us on demo and installation. I tried calling to them but went in vain. I have never seen such a worst service from other brands. People i called were:1. Sudhakar.2. Venu. Both of them from karimnagar 505001. Telangana. They are not responding properly. So i request to take stringent action on them and send me a person to assist us on demo and installation of micro owen. My mobile number:7893554628...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Washing Machine — bottom door and back door of ifb front loading washing machine to be replaced

 rama.cept on Oct 23, 2017
Hi,
I have ifb fully automatic washing machine of front load. Its bottom door and back door is rusted and almost many holes are there in these doors. There is some hole in the inlet pipe/hose also. So water is leaking out. So water is not going to the drum. But other steps like spinning r working fine. The ifb service centre person told he will replace the hose but doors r not replacable.. As these spares are not available.
I just want to know where these spare products are available....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb top loading washing machine

 arzoosingh on Oct 23, 2017
Purchased tl655dr (6.5 kg) machine frm vsp dated 9/10/17, booked demo at ifb no. But ifb person found damage machine during demo he initiated replacement and got new one, again this machine was faulty and till now no replacement done last ticket no.2000370391, team is helpless. Mob no. Is 9717795862, bound to legal action if not done within 2 days.....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — ifb washing machine fault

 jjc_ctc on Oct 23, 2017
Hi. I am saurabh jain. I am trying to contact your customer care number but it never gets connected. I somehow got one number i. E. 7792987081 but the people who pick the calls doesn't even talk to customers politely, are very rude and they dont even listen to the complaint. Is this the kind of service we expect from a company like ifb? Its been more than 20 days my machine is not working and i have tried to contact your company from everywhere but all in vain. Last time too, after a lot of effort, some how your engineer visited my house, did something in the machine & told me that now it will work...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — regarding my ifb topload washing machine showing hu error always even in 230 ac voltage.

 Praveen pe on Oct 22, 2017
Sir, i have purchased a ifb topload aw60-205s washing machine from ifb point on 07/01/2017 in my home town itself. And suddenly it shows hu (High voltage error) always and we called an electrician and ifb customer care person and we checked the voltage level is normal still my machine shows hu error. And the person came from ifb he says that it needs to change the pcb board and he collect rs 1000 rupees and after he fix the machine still it shows the same error after that the ifb customer care person says i can't resolve the problem still my machine shows hu error and spend 1000 rupees for his service...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — elite machine

 1548638 on Oct 22, 2017
I have purchased a washing machine elite and an oven during 2006 and regularly engaging amc with you. My id is 2371391.

This time i entered contract during dec 2016. For the last 6 months my machine incurred problems which was not properly repaired by the local service provider @ tiruvannamalai-606601 and their service team

Instead of online complaint we are supposed for direct contact. Each and every time a problem occured it was a mammoth task in getting a staff to visit our premises in get problems solved. We have to make numerous calls, direct visits, shouts and...
Complaint comments  Read comments Complaint category Washing Machines

Ifb — forcing on washer stand

 Dasari Sanjeevaiah on Oct 22, 2017
Iam from suryapet of nalgonda dist. Telangana. I took the ifb washer elite plus sx 7.5 kg on 20.10.2017. For installation service provides are forcing me to take the washer stand other wise company will not give any warranty. Is it true? If it is not true please take action against them. My ticket no. Is 2000402776. And i recieved the call from 7416219215...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — front loading washing machine - angular model

 Daisy christopher on Oct 21, 2017
I bought an ifb angular wm 6.5 (8903287000379) model washing machine, (Purchase date:24/07/2010) from sc – ifb point, koyambedu, chennai which was popular at that time and it was giving a satisfactory performance till i encountered some problems a few days back. My complaint dt. 16/10/2017 was attended by a technician on 17/10/2017 identified the problem. The problem he said is due to a hitch in the panel board. He further gave a shocking statement that spares including panel board for this model machine are unavailable since this model was withdrawn from the market long back.
The customer...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

IFB Industries — ifb washing machine model elite dx

 Sampathkumar M K on Oct 20, 2017
My machine belt torn off. Made a complaint no 1106437752 on 09 10 17 and again on 16 10 17 no 1106465740 customer id ref 2758418 till this date it is not rectified my amc is up to 24 05 2018. Call attendant has assured that the problem will be attended within 24 he's.
Even after 12 days my problem not solved. If my grievance is not attended i have no others option than to move through consumer forum...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine 6kg

 RAVIN PILKAN on Oct 20, 2017
Bought ifb 6kg fully automatic machine through flipkart.
1. Delivery was beyond committed date
2. They have delivered the machine with a water inlet hose that is not having the right connectors, that is generally used in bangalore/india. Apparently, was not an omission, but deliberate practice by the ifb. It worth saying, before opening the toolkit, the engineer who came for installation stated i have to buy a new hose from him by paying extra. When i refuse to do so, he walked away.
3. Complaints to exchange the wrong water hose with the appropriate specs not yet attended to....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine - with in warranty - motherboard gone in 5 months (company not giving another machine nor is giving extended warranty

 Mangala Kotnis on Oct 20, 2017
Complaint no - 1000469665; with in warranty, purchased 6 months back; the mother board faulty, requested for change of machine;

I was told that it could have been done only after 4 months, it means that this machine works only for 4 months?

I have asked for extended warranty, company not replied at all, their manger neekant was very rude (Not sure if they are aware how to speak with customers, company is not customer friendly at all).

Company not responding, giving me numbers of people instead of contacting me.
The numbers which they give (This...
Complaint comments  Read comments Complaint category Washing Machines

IFB Washing Machine — defective washing machine

 dfc*123 on Oct 20, 2017
Sir, i have purchased a 7kg front load ifb serena washing machine from reliance digital, gt mall jaipur on 16-05-2017. The day of very next month after purchasing the machine it started giving problem like first, door problem, second time it was giving noise in its drum. Now i have make a complained on ifb co's toll free number not taking the water from tap and not washing the clothes. Day before yesteday representative of the said co. Visited at our and informed us that magnatic valve is defected. He told us that i will come tommorow and will change it. But he has not come till today after my many...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — washing machine repair issue not resolved since 11/oct./2017

 R.N.Kumar on Oct 19, 2017
I have ELENA VX 6 Kg 600 RPM washing machine & staying at Chennai. I had registered with IFB Customer care cell on 11/Oct./2017 stating machine timer not working, and maintenance person from HI AIRTECH Chennai-600101 visited my house on 13/Oct./2017 and took the timer for service. On 16/Oct/2017 returned with serviced timer & claimed has completed the work after 5 hrs at night 10:30 PM. Maintenance person was very junior, working with manuals in phone, no experience. He claimed iti s working well & assured to test next day. ( Job No. CB9000627 Dated 16/10/2017) He took the service charge 3850 Rs.
Complaint comments  Read comments [1]Complaint category Washing Machines

IFB Industries — elena vx washing machine/regarding date of warranty

 amsu_008 on Oct 18, 2017
Hi,
I have raised a ticket regarding a lock issue on 15th october 2017, ticket number is 1106464416. I have purchased the product on 14/10/2013 and i have not got the product installed until after 3 days of purchase. The service technician who have installed the product after 3 days of purchase have filled the warranty card and given me with the date of warranty as 17/10/2017 but in ifb sysyem it is entered as 13/10/2017. But now, the issue is that the service technician who has come to repair the issue is saying his job form says warranty expired at 13/10/2017. As a consumer warranty card...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — no response from the service centre regarding repair

 Nisha Vinod on Oct 18, 2017
I 'd registered a complaint regarding my washing machine that stopped working at about 8 am in the morning on 17th october. Between that time and now
(4:32 pm on 18th) i had to keep calling the customer care as well as the service centres simultaneously.
Even after so much of toil i could not get a single response from either of those. The excuse i got was always different than the previous one.
I feel cheated because we 'd thought ifb to be a world class customer care service provider, which clearly was a big mistake.
Now i have to resort to an independent repair...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — complaint no. 400106470 dtd 15.10.2017 not attended

 ashmitadas on Oct 18, 2017
I have booked the subject complaint for supplying detergent for front loading washing machine. Call center personnel ensured me over phone that within 24 hrs the complaint will be attended. More than 72 hrs over, but nobody attended even after calling again & again in call center.

It's very poor service from your authorized agent.

Thanks,
Asit...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — microwave oven - touchpad not working.

 Kumarvaibhav on Oct 18, 2017
When we bought ifb microwave 25bc4 considering ifb is the best company in microwave segment i never thought my decision would be a bad one. I rarely had this kind of disappointing experience with one of its best manufacturer which i had with ifb. It's touchpad suddenly stopped functioning just after a year and again we need to spend rs. 1000+ for its repair after buying one of the expensive microwaves. Now is it advisable to buy a product from the best manufacturer and expect repairment every year? I don't see ifb product worth buying after having this kind of experience. Thanks ifb for opening...
Complaint comments  Read comments Complaint category Electronics & Appliances

IFB Industries — no reply washing machine

 sham1567 on Oct 18, 2017
I have purchased washing machine in june 2017 from ifb retailer but after installation ifb team technician fond some problems. On technical basis ifb company replaced my washing machine in aug 2017.

But once again problem is coming no sensors are working and after complaining so many times to customer care no response from ifb.

Please take ifb product back and refund the money....
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — fake ifb technician,by name sridhar from harinidhi enterprises.

 madhu44 on Oct 18, 2017
This person is fake ifb technician, by name sridhar from harinidhi enterprises.
Calls the ifb customer comes and damages the machine on following up harinidhi enterprises, in-charge supervisor anjan (8123239988)
Questions us that why did you allow this person to repair the machine. He is a fake technician and says he has filed an fir against him.

Customer service provides many supervisor contact numbers but none of them are effective and say there is no person by name sridhar (7760365922).
Upon drilling and showing the invoice given by him, they he is a fake ifb...
Complaint comments  Read comments Complaint category Washing Machines

IFB Industries — not rectifying my unserviceable washing machine

 Raja Banerjee on Oct 17, 2017
Sir.
My name is Supriya Banerjee. My washing machine of IFB company became unserviceable since one month. I lodged several complain to IFB toll free no: 180030005678. They told every time that technician will come within 24 hours but only one time technician came checked and told me one parts to be replaced. I handed over him my AMC paper, after that no technician came. Now parts of my Washing machine is scattered in my house. The technician not even refitted the machine.Whenever I phone to IFB company, they inform me that my complain was removed from their data and I have to lodge a fresh...
Complaint comments  Read comments Complaint category Washing Machines

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