Alchemist Infra Realty — Payment related

My policy were mature in 2018 but still i did not get any payment . My agent always ignoring date of payment .. and continuously postponed
Date.
And saying that alchemists will payment in january February, right now he is saying that office is closed due to pandemic.(lockdown)...
Sir can you solve my query that alchemist will payment or not if payment then what will be the time ...
How can i apply for the refund of my money...

Arun tiwari