Aldo - India — Aldo bag totally torn and skin came out without even using it

I had purchased an Aldo bag from Shopper Stop store in Kolkata but due to lockdown I had started using it on a later date. On the 1st day itself the upper skin came out and it got torn from beneath. I have tried reaching out to both Aldo as well as Shoppers stop but they are totally not cooperative. I even asked them to repair it and I was ready to bear the cost but they totally denied. Such a poor service from two such good brands. Really a harassment taking to them and getting disappointed.