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ShoppersStop.com Complaints & Reviews

1.7
Last updated Aug 8, 2022
Complaints 628
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Unresolved
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ShoppersStop.com Website

ShoppersStop.com Head Office Address

Eureka Towers, 9th Floor, B-Wing, Mindspace, Link Road, Malad (W)
Mumbai
Mumbai City District
Maharashtra
India
400064

ShoppersStop.com Phone Numbers

Toll free
1800 209 6648
58
43
Phone
+91 22 6648 6648
46
27
Fax
+91 22 2844 5060
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ShoppersStop.com reviews & complaints(628)

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My order ID is[protected] and I have made return request on dated 4th July 2022, more than a month I am still waiting for my refund. 3 time I have made call to help line and 3 time I have mailed but still waiting for refund. I black card holder and this type of services is not expected.
Kindly isssue my refund instantlly...
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Hi I have ordered flipflops from shopper stop and returned due to size issues i have returned the item on June 18th but till date there is no refund always telling the reason as Quality check is pending still not reached ware house but customer care replied me product has reached ware house
always telling many reasons but not initiating the refund.

Order ID :[protected]....
+2 photos
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I ordered 2 Sandals online from shopperstop. I received 1 sandal after 3 days and other i didn't receive. It was showing in transit status for 20 days so I called the customer care and they advised me to cancel the product as it was already late. Next day the order was showing as delivered on my order list and when I called them they asked sometime to resolve the matter. After repeated calls they didn't provide me any resolution and now they...
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When the account is created they do not ask for any ID proof. Now recently I noticed that there exist 2 accounts from my phone number. One of these accounts was in some other name, and I don't have any idea how it got created. So I asked them to deactivate my account but now they are asking for my Aadhar details. I don't want to share such sensitive data with them as I have 0% trust in my data security with Shopperstop. Since the mobile number...
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Hello I had purchased a perfume in shopperstop r-city mall which was expensive than the same perfume shown in online store. Kindly resolve urgently as no-one is trying to pick up or provide service in customer care....
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Selling membership without policy details on membership. Committing verbally additional discounts of 15% in birthday month and then denying saying it is on fresh products only.

No policy documents shared very rude stating nothing can't be done.
ShoppersStop.com customer support has been notified about the posted complaint.
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    I have purchased one dress from shoppers stop through online app. Product did not deliver. I followed multiple times but they are unable to track my parcel. I asked for refund but they don't have any answer.
    ShoppersStop.com customer support has been notified about the posted complaint.
    Avoid to purchase items from online app of shoppers stop. They really need to improve.
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      I have placed an order of 2 items on 15 th April and same rec'd on 17 th April-2022 in that on of them i have returned on 18th April-2022 due to product was different from image ( wrong product ), I made too many complaints against the same thru online chat, emails & phone call, but i have not rec'd my amt of 1400/- till date ( According to them product quality check failed ) Now what should i do if have rec'd wrong product, Pls look into...
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      I placed two orders (Order number:[protected] &[protected] on Feb 5th worth 9511.5/- and 4725/-. However, I didn't receive the products yet. I raised complaint twice by reaching to customer care. Nothing will happen with the complaints and no one will respond properly and do the needful resolution to customers. They don't seem to know what is going and advised me to wait for 2-4 days to receive a call on the same, but nothing so far. Initially,...
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      Very sad and bad experience with Shoppers Stop Store at Hi-lite Mall Calicut on 2nd July 2022. The stores product keeping is on very bad manner. Especially Kitchen cups and plates. it is kept on the dangerous situation like if someone touch on that product, it will broke and will course injuries on customer. And we have the photos of the products keep also. We got same experience from shoppers stop. due to the bad product keeping the injurious...
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      I ordered a watch and received a shirt instead of watch
      ShoppersStop.com customer support has been notified about the posted complaint.
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        I want to cancel order but there is no option to cancel it. My order id is[protected]
        ShoppersStop.com customer support has been notified about the posted complaint.
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          Order ID:[protected]
          Item: VIP luggage
          I returned the product back because I received an incorrect product than the one shown in the images online. Shopperstop has received my product on 11th June, they have acknowledged receipt. But no sight of refund. It’s been over 10 days. Everytime I call their customer service they tell me to wait for 2 days, but that’s of no use....
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          Hi

          I have ordered Solid Cotton Round Neck Boys T-Shirt on 19th of May and the order number is[protected]. Till now I didn't receive the product and customer care is not responding at all....
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          I have ordered a pair of shoe for my wife as she wanted to wear it on a function but unfortunately we went through SS and I regret it now. It was neither delivered to us nor we got refund till now. Tried all the ways to communicate with them but nobody responded till Today. Nodal office don’t reply to mails. Twitter handler don’t have anything to say other than pre recorded wordings. What a Pathetic company.
          ShoppersStop.com customer support has been notified about the posted complaint.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Shoppersstop.com — Delay in Refund

            Hi team,

            It's going to be 1 month and till now they haven't issued the refund. In company policy, it is clearly mentioned pickup will take 1-2 days and after pickup, the refund will credit to the original payment method within 10 days. My product's pickup was done on 7th May and today is 26th May and I haven't got the refund. Every time customer care guys told me to wait for 48 hours. And after 48 hours they told me the same...
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            My name is Chatter Sen. My order I'd is[protected]. I ordered a Louis Philippe 34 inch brown trouser on 1st May 2022 and my order was delivered on 3rd May 2022. When I opened the packet it was a different brand, size and colour trouser. I raised a return request on the same day i.e. 3rd May 2022. My product was picked up on 8th May 2022 and reached to their ware house on 11th May 2022. But even after passing 12 days they are not sending my...
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            Order ID :[protected]
            I have ordered one sunglasses from their site
            But didn’t liked it
            So returned it the next day

            Shoppers stop is denying my refund stating the product has failed quality check

            Request you to please ask the team to refund the amount as it was a highly valuable item

            Don’t play with your customer’s trust...
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            I have complained about the said product and also visited the shopper stop Rcity Ghatkopar.
            They have taken the product from me and confirmed that they will send to the concern vendor to check on the product.
            However have not received any mail or any communication either from customer care email or from R city shopper stop inspite of continuous follow up with the customer care.
            We are clueless what is the issue and how...
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            It is regarding online shopping on https://www.shoppersstop.com having order id[protected].
            I have handover wrong product in this order so request for return or refund for this order from more than 2 months. I have called many times and register a complians regarding that but no response coming from more than 2 months.I am frustating to call many times for same thing and also request if not return, Please refund my amount but nothing...
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