Customer Care
Shoppers Stop Ltd.
Customer satisfaction rating: 8%
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COMPLAINTS Customer Care

Shoppers Stop Ltd.

Eureka Towers, 9th Floor, B-Wing, Mindspace, Link Road, Malad (W)
Mumbai City District
India - 400064

Customer Care Phone Numbers and Contacts



+91 22 2844 5060  

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints. related photos (57)

Complaints with pictures are more trusted and informative    View all Complaints & Reviews

Sort by: — defect item

 Ashutosh Malasi on Apr 6, 2018
There were some garments ( jeans and trousers) which I gave for alteration but alteration was not perfect and they spoiled both the item, same day I have purchased shoes everything was fine but when I open shoes and try at home, I have noticed that shoes are defacted . You can see attached picture . Now it seems useless to me and all my money and time was wasted .
Let me know how can I exchange it, if am not in indai now ....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — tommy watch quality and colour issue

 pavan.sontam on Mar 19, 2018
4 days back i am buying tommy hilfiger watch today evg 5pm received a courier 6pm i open it the watch is already used one and colour is entirely different and product code is also different and it has lot of scratches and dust i think this is not correct like doing this i need to return to this product and return back my money as soon as possible you loss a good opinion on shoppersstop...
Complaint comments  Read comments [2]Complaint category Jewelry & Watches — regarding rude behavior from mr. mukul

 ankitvirgo23 on Mar 18, 2018
I, m passionate for watches and already own diesel, edifice, bretenling and so on. I just looking for diesel brave edition and the guy start showing the watch. I'm big fan of diesel watches due to their big dials. I ask for the price and the price is just 22990. I said thanks to the guy and here mr mukul appears and told the guy no to show watch by taking out from display window. His words are so rude though he didn't say anything to me but he is says those word to his sales boy who is showing that watch to me. I feel so bad and decided no to buy anything from shoppers stop rajouri garden. Didn't...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — evok alex sofa

 abbisetty raghuram on Mar 11, 2018
Manjeera mall shoppers shop i have given order Evok Alex Sofa on Feb 14 till Bill.No 9576/114 now their is no delivery & no response . I asked directly to mall customer care their are not responding & telling cock & bull stories .
that it will come tomorrow day after tomorrow but nothing works please take some action regarding this issue. i already paid amount on Feb 14 itself after receiving amount thier are showing their shades......
Complaint comments  Read comments Complaint category Furniture — watch

 Melwin M on Mar 9, 2018
I recently had a birthday party and had to buy a wrist watch worth 9000 from shoper's stop in coimbatore. I already had the model in mind and it took 7 mintues for me to select the product and asked the rep to pack it. I was disappointed so badly that the rep gave the product in a different bag with a gift cover. I asked him why you guys dont pack it and the reply was so disgusting that i shall never walk in to shoppers stop ever"he replied that we don't have a tape to stick the gift wrapper. I sarcastically said that you can borrow it from mcdonald's which is opposite to shoppers stop. And it took...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — product defect [Resolved]

 Varun37ffkv on Feb 28, 2018
I have taken nike gym lower of 3300 after looking nike brand and shopperstop trust by thinking it will be good to go for long time but i was wrong this lower is defective salesman told me it is strechable
And will come back to its orginal shape but elastivity of one leg is not working and therefore one leg is fitted to body and other leg is loose this is very bad nike is sellng its defective clothes in shopperstop is making them to sell kindly look up on...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — defect in jack & jones shirt [Resolved]

 Lokesh003 on Feb 28, 2018
Dear sir,
I am regular buyer of shoppers stop indore.
I have purchased a jock n jones shirt from indore shoppers stop but found some defect. After that i visited shoppers stop indore for complaint but they are not responding and many time call on customer care no but they are disconnecting many time intensionaly
So please solve my complaint
My no [protected]...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — pathetic online service

 Vaibhavarora on Feb 16, 2018

Even after being a popular brand, the online service provided by you people is pathetic and horrible. If it is not possible for you people to provide the order for online users then please stop giving that service.

I placed order on 10th feb and after calling on 13th feb you shipped the order not before that and then you sent message that i will receive my order on 16th feb, but when i checked the site my order is still in delhi from last 2 days, not sure why?

Even your customer care representative have no answer to this.

All this # is happening...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — did not exchanged a deformed shirt

 Varsha_shingade on Feb 12, 2018
I bought a US POLO shirt from shoppers stop, hypercity, thane. After just one wash, the shirt got abnormally long. I went back to shoppers stop and explained them the situation but they were not ready to exchange the shirt. The shirt has deformed alot and it’s your responsibility to get us a new one . I am sending you the before and after picture. You can clearly see that the size of the shirt has got long but the manger at the shoppers stop is not ready to accept the fact . Such kind of behaviour is not expected from a brand like shoppers stop. Disappointed....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — service provided by company [Resolved]

 Sudiksha Satsangi on Feb 11, 2018
I visited to the shopper stop store today but i am so disheartened to say that the pattern of providing goods to the customer is so disappointing. You are providing items with charged bags (7 rpy/ bag). This is so irritating. When we are making the shopping of thousands so can't we just get the bags with it. If we are not taking the bag then do we suppose to take our things in hands? What kind of customer service is this. It discourages me to visit the store again. Company must change this policy....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — i am complaining about shoes which has to be exchanged but later were to be refunded.

 Fatimaruhi Mulla on Feb 10, 2018
Order number[protected], i ordered formal shoes online got them delivered but later i wanted to exchange for bigger size hence raised a request returned the shoes, there was no word for a long time and after repeated follow-ups they told they do not have bigger size hence my money will be refunded, i got the refund link no to forget only after repeated follow ups, i updated my bank ac details and submitted but till now its over three monyhs or more i have not received my money. Every time i call the customer care they say they will forward the request to accounts department but no result.
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — order 123242467 - bad product mother pearl anne klein watch no resolution its been a week [Resolved]

 Miss Lovelee on Feb 2, 2018
Ordered a watch which looks nothing like the website, infact even the dial color is different, asked shopperstops to return n refund but guess wat they are still investigatiin it seems, is this some kinda criminal case??? I have sent images of the real product, it takes just a few seconds to recognize the difference in the mother pearl anne klein watch pic and the product they sent.
So many calls so maany emails all theye say is we will get back in 24 hours but no one gets back!!!...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — missing item

 Rumpa Patranabish on Feb 2, 2018
Order #[protected]
Items ordered : two chudidhar suits.
Total amount : 2000
Details : ordered for the above mentioned items which were delivered and the cash was paid but when the parcel was opened, one item was completely missing. Called the care executives but they are not responding even i have paid for both. Either make sure that the item is delivered or the refund is done. Please do the needful.
Id :rumpa.
Complaint comments  Read comments Complaint category Online Shopping — fraud at shoppers stop

 Teju426 on Feb 1, 2018
Hi team,

This is teja from bangalore. I bought lipstick of rs 950 at shoppers stop located near doddanekkundi, bangalore.

One of the agent sent me to take bill and packed the used lipstick, which is normally kept as sample piece. Please check the cctv footage of the date[protected] time:around 5:30 pm to 6:30 pm

Product : color bor

I havent paid 950 rupees to use your sample piece. I want serious action to be taken on this and replace the lipstick or refund me.

Your prior response is appreciated.

Complaint comments  Read comments Complaint category Health & Beauty — jeans pant

 sakshi dubey on Jan 31, 2018
I had bought a jeans pant from a shoppersstop store in mall of mysore in the month of october. But within 3 months, it got torn off from the side of the thiegs. Please provide me some method of exchanging the product as it is a very bad deal to buy such expensive product of this bad quality.
Email - sakshi.
First cityzen mobile no - [protected]...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — dropped order and deduct the amount from my account [Resolved]

 Gagandeep399 on Jan 31, 2018
This complaint is regarding my refund of rs-2018. Company name is shoppers stop i was shopped online kurtis with the shoppers stop app but order was dropped and i was made the payment through
Netbanking option. And amount is deducted from my account with the reference number - igaculdzo5 for rs.2018.7 on 27-jan-18 12:06. And i have called so many times but they don't give any satisfactory response. I want my money back.
Kindly consider this complaint and resolve as soon as possible.


Complaint comments  Read comments Complaint category Online Shopping — product awaited

 vn mayekar on Jan 31, 2018
Order was placed to shoppers stop via order no[protected] dated 17th jan'18 for libas kurti.
This was supposed to be shipped within 3-5 days.

I have received an sms from shoppers stop saying they have dispatched the same via ecomm express (Awb[protected] dated 22nd jan'18.

Still i have not received the product. Twice i have logged my concern with shoppers stop customer service still i have not received my parcel.


Veena mayekar...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — order no.123299376 [Resolved]

 Shweta Prasad Raj on Jan 30, 2018
Its truly been a pathetic experience with shopper stop online service. I had placed the order on 24th Jan ' 18. On 26th Jan '18, I got the message from Shopper Stop that the product will be DELIVERED to you on 28th Jan ' 18 on or before 13:38 hrs.neither the product was delivered to me nor I got any communication from shopper Stop on the next delivery date. On calling customer service these guys just diconnected the call thrice when started enquiring deep about my order status.When i registered a complaint then a lady from from i guess mumbai or pune called me asking the reason for complaint and...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — women square neck dungaree dress [Resolved]

 Shweta Prasad Raj on Jan 26, 2018
Order no.[protected]...
I had placed the order on 18th jan 2018 and i got a message confirming it will be delivered within 3 to 5 working days... On 22nd jan 2018 i got the message the the order will be delivered on 24th jan 2018 on or before 2:00 pm... It was not delivered to me and neither i recieved any communication through call or message from shopper stop that when the product is gonna be delivered... And since then i have continously following up with the customer care guys everyday and those stupid people say the same # all the time that"maam, your product will be delivered by...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — dropped order, payment not reversed [Resolved]

 preeti2468 on Jan 25, 2018
I was doing some online transaction at
Transaction was failed two times.

I have received reversal of one transaction on same date, other transaction amount is not received yet.

I requested customer care to transfer the amount,

One of the representative asked me that they have not received any payment for the second transaction, request to please co-ordinate with bank for further assistance.

Bank asked me to get following details from shopperstop
(1) a confirmation mail from the merchant that they have not...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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