ShoppersStop.com Customer Care
Shoppers Stop Ltd.
Customer satisfaction rating: 10%
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COMPLAINTS

ShoppersStop.com Customer Care

Shoppers Stop Ltd.

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Address
Eureka Towers, 9th Floor, B-Wing, Mindspace, Link Road, Malad (W)
Mumbai
Mumbai City District
Maharashtra
India - 400064

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
33
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24

Phone:
Phone:
up
24
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17

Fax:
Fax:
+91 22 2844 5060  

Customer satisfaction rating
10%
Complaints
370
Pending
0
Resolved
35
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ShoppersStop.com Complaints & Reviews

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Shoppersstop.com — alteration of trousers

 Dajot on Jul 15, 2018
Had purchased 2 formal trousers of shoppers stop brand on offer buy 1 get 1 free on 14.07.18 at GVK one Mall, Banjara Hills. Gave it for alterations. When trying on reaching home, the length is too long. Again I went to the same CSD, 3rd floor, men's section on 15.07.18 for alteration again. After about an hour I collected them and went back home happy that it will fit me. But to my surprise, when I tried them, it wasn't done any alteration. They have just returned them to me saying that it's done.
For years I'm very satisfied about the products of yours and I have always preferred Shoppers...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — missing of salwar kurta bottom

 dlaurence on Jul 1, 2018
We have ordered online womens mandarin neck slub kurta with jacket (Black /l) on 22.06.2018 vide order no.[protected], ref. No.[protected]. The shipper details are from shoppersstop bpk star indore. The salwar kurta has been delivered and the bottom is missing. And without the bottom, we are unable to use salwar kurta. Accordingly, you are requested to supply the bottom urgently....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — sales agent blatant disregard for customers, tricking us into buying expired/ old stuff, lack of meaningful protocols and business ethics

 Shravya G on Jun 30, 2018
Why are there is no law for buyers protection. I already paid from travel visa card. When the amount has already transferred they you insisted that i should sign if i don't enter pin which clealry they don't have any idea about! They refuse to listen travel cards doesn't work that way! If anyone has travel cars from aboard.. Guys! You understand what i mean and agent at billing counter want to cancel transaction and doing so i won't get money back to my card... They say it's your problem! And coming to sales agent are good tricksters.. Ofcourse they are getting paid for it! To sell even old/ expired...
Complaint comments  Read comments Complaint category Cosmetics

Shoppersstop.com — reverse pickup failure without any reason

 Arfa anwar on Jun 28, 2018
I have ordered some products on 5th of june 2018 and received them on 20th june after multiple requests in customer care centre and lastly filing a complaint in consumer forum. Now two of the products i received unsealed, the return request is filed but the ecom express is not able to pick up as they are sending sms of return shipment failure without reason. After talking to ecom express regarding the issue they are saying tha it is my fault as i am not chasing them for pick up of the products. I need to called them and remind them....
Complaint comments  Read comments [1]Complaint category Cosmetics

Shoppersstop.com — flat 50% preview offer to first citizen

 Arvind0987654321 on Jun 20, 2018
In current scenario when every sale is tough, that doesn't means shoppers stop starts cheating & making fool around their first citizen on preview sale.
Incident location indore store.
Offer flat 50% for first citizen, after selecting the merchandise when the billing done, there were barely 20% / 30% discount were given instead of flat 50%.
When i raise a concern to floor manager, surprisingly he said, from morning we've been receiving the same concern but unable to anything in the regards.
This is really unethical & unacceptable....
Complaint comments  Read comments Complaint category Telecommunications

Shoppersstop.com — i am complaining about the products purchased at the indira gandhi international airport shoppers stop

 neelum sejwal on Jun 19, 2018
I was recently traveling from new delhi to lucknow from indira gandhi international airport. I purchased apparel worth rs. 4000 from the shoppers stop at the delhi airport. When i asked if my points have been added, the staff conveniently told me to get it added from any other shoppers stop since their machine wasn't working. I went to lucknow shoppers stop and asked them to add my points, they refused saying they are not authorized to add points for the purchases made at the airport. This is highly unprofessional on the part of a reputed shopping centre as yours. Highly dissatisfied and discontent....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — product not delivered after many requests

 Arfa anwar on Jun 14, 2018
Order placed on 5th June2018. Products are not delivered yet. Contacted 6 times to customer care every time they assured for high priority speedy delivery and need 48 hours. They make false promises and irresponsible behaviour shown. I have ordered cosmetics for a function and now it's over so what's the use of product now? The parcel is in rohini branch Delhi for the last one week and still undelivered. Poor customer service. Pathetic delivery and cheap delivery partner. They never show up and never contact me and no SMS regarding the delivery failure...
Complaint comments  Read comments Complaint category Cosmetics

Shoppersstop.com — never buy expensive products from shoppers stop!!! [Resolved]

 Hasmit Parmar on Jun 4, 2018
I purchased g shock mud master watch @ customer no. [protected] and bought it as it is without checking becose i trusted the shopping chain and my family is a regular customer, but after going home, i found out that there are cracks on periphery of its dial, and when i told them, they refused to exchange, they just sell used old products which are tried by many people, fresh merchandise especially watches are never in stock. So now i understand that one should buy new products from respective brand showrooms only....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — i am complaining about yesterday incident. happened in shopper stop ahmedabad [Resolved]

 Monie Jha on May 31, 2018
Yesterday me n my fnd were caught in shop lifting unintentionally and we aplogize for that. We were ready to pay for the stuffs we got with us. But the manager charged on the stuffs that were not lifted and even he just gave us 8000 stuffs and charged 18, 000+we apologies but the manager and store took advantage of our. Pls take action. Its a very bad incident. If they found us stoling something then what they have done to us? They charged unnecessary to us we have to pay at tht time and they really misbehaved very badly pls take some action🙏 every one should give another chance but they don't...
Complaint comments  Read comments [2]Complaint category Employees

Shoppersstop.com — placed an order for store pickup and order is missing [Resolved]

 aks0018 on May 30, 2018
I placed an order of rs 5200 for store pickup from ambience mall, new delhi. The objective for store pickup was so that i'd get the product early as compared to shipping time. After placing the order, it gave me a time frame. Of upto 24 hours for order to be ready for pickup. It's been more than 2 days and i haven't received any reply from shoppers stop. I even called the concerned store and they said that they haven't received my order. Called my bank to confirm if the payment went through and they told me that there is no problem with the transaction.
Go # yourself, ss....
Complaint comments  Read comments Complaint category Online Shopping

Shoppersstop.com — fossil am4141 watch [Resolved]

 Itisha Nagar on May 29, 2018
I bought Fossil AM4141 Watch at Rs. 5995 from your shop at MGF Metropolitan Mall, Saket, New Delhi.

When I checked the price of the watch online on shopper's stop.com, I was getting 800 Rs off through the voucher code Summer2. But I needed the watch immediately, I asked the sales person, if there was anyway that I could pay online and pick the watch there and then from the shop. The sales person refused. He suggested I buy PayTM vouchers for 6000 Rs. and get cashback amount 10%.

However, when I reached home I realized that there is something called express store pick...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — trusadi perfume

 Jesh shetty on May 20, 2018
I ordered online trusadi perfume and my amount got debited but i have not recieved any confirmation for the order... No message has been recieved... I m worried... I need to know abt what is the status.. My money is gone and i really worried... I had even submitted my mail. Id-suma6294@gmail.com and my phone no too... How can sumthing so irresponsible happen... Atleast any confirmatiin should be given to the customer...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Shoppersstop.com — not providing me a refund

 Rana Rajat on May 20, 2018
I ordered 2 products from shoppers stop in march 2018. I never received them on my delivery address.

Then i called them that i want my refund for both products as i didn't get any product. They initiated refund for both my orders but i get only half refund amount.
I am daily talking with them for my refund and they are not providing me any solution for this.
I want my refund asap....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — buggy product [Resolved]

 Balaji3193 on May 16, 2018
I bought casio edifice watch from shoppers stop. Watch running late one minute/day. Casio service center said this is buggy product so you need to wait for 30 days to service the product. Within 20 days i am faced a problem so i asked to replacement from shoppers stop. But from shoppers stop i didn't get proper response. They got the product and said they will loop me in email and keep posting the status but i didn't get any response after i left the shop....
Complaint comments  Read comments Complaint category Electronics & Appliances

Shoppers Stop — tommy hilfiger watch

 Priyankagarg5 on May 8, 2018
In sale period I have purchased a Tommy Hilfiger Watch worth Rs. 9, 250 product no. TH1781846 on 24/12/17 from Shoppers Stop, Acropolis Mall. At the time of purchase I pointed out to the sales person that the strap of the watch is tilted but they sold the product saying there is no defect and everything every repairing is covered under warranty you may anytime come for any kind of repairing. Within a month the lock of the watch got broken I went to them again complaining about the same then the customer care people told changing of lock or strap is not covered under warranty (at the time of sale...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — biba_suit_alteration_wrongly_done [Resolved]

 meghag1705 on May 2, 2018
I have purchased biba suits in the month of april. On 28th april i have given one suit for alteration to be made from armpit, but alteration was made from armpit till waist, which got tighten from chest. I went on the very next day on 29th april to complain and bought one more suit for 4000 and gave it for alteration. Today when i went to collect both the suit, found it was not done properly. On asking the staff to call manager, he went out to call another staff keeping me waiting. As i was in hurry i kept on asking them to call manager, they didnt call any, and was asking to wait. The staff treatment...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — trouser not fitting well - defective

 Sank87 on Apr 24, 2018
Purchased park avenue trouser from shoppers stop malad west store (Inorbit mall) after reaching home realised that fitting is not proper while walking it’s not comfortable, now store is denying to accept as its been 2 months
I have original bill and tags of product are also intact. Need to get product replaced as it’s faulty piece. Even after purchasing from expensive stores the quality is poor...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — defect item [Resolved]

 Ashutosh Malasi on Apr 6, 2018
There were some garments ( jeans and trousers) which I gave for alteration but alteration was not perfect and they spoiled both the item, same day I have purchased shoes everything was fine but when I open shoes and try at home, I have noticed that shoes are defacted . You can see attached picture . Now it seems useless to me and all my money and time was wasted .
Let me know how can I exchange it, if am not in indai now ....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — tommy watch quality and colour issue

 pavan.sontam on Mar 19, 2018
4 days back i am buying tommy hilfiger watch today evg 5pm received a courier 6pm i open it the watch is already used one and colour is entirely different and product code is also different and it has lot of scratches and dust i think this is not correct like doing this i need to return to this product and return back my money as soon as possible you loss a good opinion on shoppersstop...
Complaint comments  Read comments [2]Complaint category Jewelry & Watches

Shoppersstop.com — regarding rude behavior from mr. mukul

 ankitvirgo23 on Mar 18, 2018
I, m passionate for watches and already own diesel, edifice, bretenling and so on. I just looking for diesel brave edition and the guy start showing the watch. I'm big fan of diesel watches due to their big dials. I ask for the price and the price is just 22990. I said thanks to the guy and here mr mukul appears and told the guy no to show watch by taking out from display window. His words are so rude though he didn't say anything to me but he is says those word to his sales boy who is showing that watch to me. I feel so bad and decided no to buy anything from shoppers stop rajouri garden. Didn't...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Recently Discussed

5 days ago
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reverse pickup failure without any reason
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missing of salwar kurta bottom
12 days ago
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sales agent blatant disregard for customers, tricking us into buying expired/ old stuff, lack of meaningful protocols and business ethics
20 days ago
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i am complaining about the products purchased at the indira gandhi international airport shoppers stop
24 days ago
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