ShoppersStop.com Customer Care
Shoppers Stop Ltd.
Customer satisfaction rating: 4%
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329
COMPLAINTS

ShoppersStop.com Customer Care

Shoppers Stop Ltd.

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Address
Eureka Towers, 9th Floor, B-Wing, Mindspace, Link Road, Malad (W)
Mumbai
Mumbai City District
Maharashtra
India - 400064

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
23
down
20

Phone:
Phone:
up
23
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16

Fax:
Fax:
+91 22 2844 5060  

Customer satisfaction rating
4%
Complaints
329
Pending
0
Resolved
12
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

ShoppersStop.com Complaints & Reviews

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Shoppersstop.com — refund

 Srilekha93 on Jan 18, 2018
I placed an order on dec 27th and returned a few products in a couple of days and i still haven't received my refund i'm calling the customer care executive everyday since the last 1 week. They all say that the refund has been initiated but i still haven't received the refund.
It's been more than a month now and i'm highly disappointed.
I want to place another order on shooperstop but now, i'm soooo annoyed with the service....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — usha - electric cooker - epc 3650 - order # 117606711

 Munisubramanyam Mankula on Jan 17, 2018
Hi sir,

I have ordered a product on 30th nov'17 (Order #[protected] through shoppers stop online and received product on 23rd dec'17 (After several follow-ups), but it's a damaged product and requested for replacement and send back to shoppers stop and received by them on 6th jan'18 and they have confirmed that they can't provide new product and reversed my amount on 16th jan'18. After waiting almost 2 months they have returned my money and just escaped as they can't provide new product.

If shoppers stop don't have the product, why they are keeping available in the...
Complaint comments  Read comments Complaint category Online Shopping

Shoppersstop.com — inferior quality product

 rawat alka on Jan 17, 2018
To whom it may concern

I am a gold card member and a regular at your store.

I bought a jacket from your store in shipra mall gaziabad of oner brand, leather jacket from last year's end of season sale thinking got a good deal.

This year i wore it once and second time i found it worn out above pocket and underarms. I went to store to complaint, but as expected they did not entertain it saying i did not have receipt and it was almost a year old purchase. I fully understand their point, but my point is nobody keep receipts for a year and winter wear will...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — order no 121388837

 Mridu Sood on Jan 12, 2018
Ordered on 25th dec2017. Received on 3jan2018 and returned the next day. Only information received so far is that item is back in warehouse. Still awaiting the refund. So wary of shoppers stop. Not going to make any purchase from this store in future. Why there’s no direct mail address on their site for complaints? The call center no. On returns page has no option to inquire about return status....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — haven't received the refund yet.

 Anushima Tiwari on Jan 4, 2018
I placed and order of a denim cullottes on 20th december 2017. After it was delivered i wasn't satisfied with the product hence i returned it. I wanted the refund to be added to the ss wallet but after having returned it i didn't receive any notification regarding the matter and the money has not been added yet. The order id is[protected]. Please take the initiative to refund my money as soon as possible. Quite disappointed by the way of conduct....
Complaint comments  Read comments [2]Complaint category Online Shopping

Shoppersstop.com — online order no.118934755 refund not received till date.

 Jayshree15 on Jan 3, 2018
Dear sir/madam

I had placed an order on december 6, 2017. My order no. Is[protected] which i paid by
Debit card. As per their policy product should receive in 5 to 7 days. After waiting for more then 9 days i contacted them & asked about product status & came to know that they have not sent my order. I informed them that for christmas holiday i will be going out of station so if you can send your order please send it before 16th december, 2017 & if it is going to reach after that please cancel it, since i will not be available after that. They agreed to it.
They did...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — misleading about offers on payment conditions and ss card.

 aman091 on Dec 28, 2017
Hello ss team,

I just purchased a 3 wrist watch 1-fossil ; 2- esprit ; 3- timex from shoppersstop the great india place on 24-dec-17 at 05:53:13
Cash memo no: 2133, store: 00130

When i am paying total amount of rs.17086 in favor of wrist watch, one of your executive told me to pay with bajaj card to get rs.1000/- discount on purchase of more than rs rs.10, 000/-. So i paid all payment with bajaj card but after payment same executive is denied for rs.1000/- discount amount. - executive name is hari - mobile no. - [protected] he is from bajaj who is sitting in...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — altered merchandise exchange issue in bhopal store

 Victor Nisha Francis on Dec 26, 2017
Hello ss team,

I just purchased a 3 clothing from shoppersstop db city bhopal on[protected] at 08:44:38
Cash memo no: 2818, store: 00155

Sir now i want to exchange the 1 product in 3 items that is theme suit uper tuxido + trouser, tuxido is tight for me i want its exchange, but in store customer service person mr. Subodh denyed for exchange, he said your trouser altered, because of alteration they can changed.
But before purchasing they didn't told me that clause. Today he show me terms and conditions backside of bill.
I'm not happy with this...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppers Stop — 15% cashback offer couldn't be availed

 Jolly Gomes on Dec 25, 2017
I had received a text with the offer of 15%cashback if paid via paytm on purchases above rs.6000/-. Yesterday my total bill amount crossed the required rs. 6000/- but the billing counter couldn't take the payment via paytm so i didn't get the cashback offer. If the offer is not being available i think customers should b informed. How do i get my 15% cashback now?...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — bajaj majesty 1603 tss (16 litre) oven toaster griller (order number 120957782) product not delivered [Resolved]

 pkumar140 on Dec 24, 2017
I have ordered a product online "bajaj majesty 1603 tss (16 litre) oven toaster griller (Order number[protected]" on 13th dec-2017 but still product not delivered to me. As per shoppers stop policy product will be deliver with 5-7 working days, i have also complaint 3-4 times on customer care but they are not giving any status or solution also they said we are not giving any surety for this, i have order first time online but service of shoppers stop are very bad i have cancel assignment...
Complaint comments  Read comments Complaint category Appliances

Shoppersstop.com — online order

 Divya_AG on Dec 24, 2017
Hello team,

On 20 dec 2017 with order confirmation[protected] i placed an order of three dresses. "womens round neck textured midi dress" and what the dispatch has shipped is "womens round neck textured jacket". On receiving the product on 24 dec when i called the helpline support number of shoppers stop they said that i had placed the order for "womens round neck textured jacket" which is correct and my claim on the order of "womens round neck textured midi dress" is wrong and i am short of memory. However, in the confirmation email of the order it can be seen clearly that i had...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — unfair offer.

 Nidhisrivastava on Dec 23, 2017
We we were at shoppers stop at shipra mall noida. Amongst various items we also bought 3 aurelia kurtis worth 1099 each which had offer of buy 2 get 1 free. During billing we were asked to pay for all 3. They did offer us a discount of 30% on all the three but that amounted us to rs2307. Instead of rs.2200. It is not about just rs.103, but it is a matter about how your customers feel cheated. Also, we were asked to purchase your membership card worth rs.300 to avail the discounted price. This again is not fair. What if i wanted to shop from here just once. I understand that it might be your company...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — sunglasses

 abhey sagar on Dec 18, 2017
I purchased a pair of superdry sunglasses on 17th dec 2017 from shopper stop elante mall chandigarh. When i came back home i gave it try and i noticed a a little heavy scratch on the glass (Inner side). The next evening i gave a visit to shoppers stop for the same. I narrated the matter to the csd staff. The guy who was attending me told me that he cannot replace it, rather he suggested me that he can get the glass replaced (If i want) on my expenses. I was shocked to hear that. I told him that i need to speak to the higher authority. And the d. M came after sometime.. And i narrated everything...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — product not received

 Ruchi.s_90 on Dec 13, 2017
My order no is[protected]. I had placed an order of four items out of which I have only received three. The fourth item which I have not received is a grey kurti. In the website's tracking it says delivered but the I haven't received it. My complaint number is CAS[protected]MOD4CO.They sent a mail and said they would get back to me but I haven't heard anything in 3-4 days....
Complaint comments  Read comments Complaint category Online Shopping

Shoppersstop.com — need a refund with compensate [Resolved]

 Deepak227 on Dec 5, 2017
I've got a message that we can not process your order as item is not in stock. I've waited for more than 5 days after placing an order just for order cancellation.

Also now i've to wait for 7 working days for my refund.

Really company like you can't fulfill customer needs. Also i placed an order 1st time. Why would i have to wait for my refund for another 7 days?

Company like this 1st take a full payment, and keep you waited for 5 days, then will tell you that item was out of stock. Nice way to invest money from others money.

Also after...
Complaint comments  Read comments [1]Complaint category Online Shopping

Shoppers Stop — when i returned defective piece shoppers stop has deducted my half amount. [Resolved]

 Pratibha03 on Dec 4, 2017
I have returned one defective piece which was costing rs. 599
After applying hdfc10 i got 10% discount so the cost goes - rs. 539

Shoppers stop accepted defective product and returned only rs. 362.67
I have written so many mails but no reply without solving my query they have returned rs. 362.67 isn't its a big cheat.

Can i get answer to it?

Ss has responded it is system calculated amount, should they have some educated staff to develop the correct calculation and returned system....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — non refund of money on a failed transaction

 MadhaviSrinivas on Nov 19, 2017
On june 30 2017 i placed an order for a pair of shoes which got dropped. There was no order nor reference number. I paid in part using shoppers stop vouchers and in part using my mobikwik wallet money.

The vouchers were refunded but the wallet money was not. I complained over email and phone multiple times. All i hear is that refund is done. O provided proofs. I called several times. No one is listening to me.

Shoppers stop is blaming mobikwik and vice versa. I need my money back....
Complaint comments  Read comments [1]Complaint category Online Shopping

Shoppersstop.com — manufacturing defect

 lokesh parmar on Nov 11, 2017
I have purchased a cloth from bengaluru airport but after reaching to patna i noticed a manufacturing defect in cloth. When i talked to customer executive that stupid fellow told me to again go to bengaluru and returned in the same store that is not possible. I also made a call to latin quarters customer care but he was least bother. There is no showroom in patna, what to do..?...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — not yet get my refund money from shopper stop

 Mou De on Nov 7, 2017
Team shopper stop
I am really confused that you people do a round round game with me. I have sent you a correct bank a/c no and ifsc code and you have said its wrong. You just droop another mail to my mail id which is clone of your previous one. Why you people prolong this simple matter??? I have doubt that you really want to bank my refund amount?
I need a solution within this wee. If its not possible for your team then give your superior/head phone no and mail id i want to talk to them....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — items not delivered but online status says that it has been delivered

 sushma.prabhu@ihs.com on Oct 16, 2017
Order no[protected]

2 kurtis of stop brand were not delivered and in the status it says that the items have been delivered.

Called customer care many times but they are not providing the proof of delivery, the pod which they shared with me does not have my address on it and the time they tried to deliver.

They still havent refunded me the money even after calling them 9 times on the phone....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

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