ShoppersStop.com Customer Care
Shoppers Stop Ltd.
Customer satisfaction rating: 18%
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405
COMPLAINTS

ShoppersStop.com Customer Care

Shoppers Stop Ltd.

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Address
Eureka Towers, 9th Floor, B-Wing, Mindspace, Link Road, Malad (W)
Mumbai
Mumbai City District
Maharashtra
India - 400064

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
38
down
27

Phone:
Phone:
up
27
down
18

Fax:
Fax:
+91 22 2844 5060  

Customer satisfaction rating
18%
Complaints
405
Pending
0
Resolved
69
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So far so good - The company responded to our notifications and is working on resolving complaints.

ShoppersStop.com Complaints & Reviews

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Shoppersstop.com — shopper stop is not refunding my money

 Sinar on Jan 14, 2019
I ordered clavin klein t-shirt from shopper stop online, they sent wrong design and the payment mode was cash on delivery, i returned the product asked shopper stop to cancel and refund the money back to me, shopper stop is not refunding my money and keep promising today tomorrow today tomorrow since last 15 days. I am fed-up of calling them everyday.

Seriously that's how this shopper stop fool customers....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — giorgio armani si edp

 Rimleena Boro on Jan 14, 2019
Ordered a 50 ml perfume from armani, 50 ml edp, but received a fake perfume. I wasnt sure before if it was my nose or the perfume, so i went to another store to check the longevity of it, pretty decent i would say. However the one i received vanishes into thin air after five minutes of application and within five if applied on the skin, leaving behind a poor alcoholic scent on me. As usual, perfumes cannot be returned but this is a poor method of cheating customers. I havent been a fan of shoppers stop anyway but thought to give it a try online. Poor performance, total waste of money and expect...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — denying to return product

 mins23leo on Jan 5, 2019
We have purchased 2 premium lacoste tshirt from shoppers stop vashi.
One of which we are returning as it is the very next day. Bt they are denying to return the product for a very minor minor stain which is a pen mark by the staff itself. We hve been your very privileged customer of shoppers stop since 8 years. This is highly disrepectful behavior from your staff

It would be grateful of you can provide justice for this unreasonavle behavior and arrange our return...
Complaint comments  Read comments Complaint category Other

Shoppers Stop — cheated on virtual card scheme

 Gyanesh Ojha on Dec 29, 2018
I shopped from shoppers stop, west end, pune on 28th october. I was told by the billing personnel that on paying rs 300 extra i would get a virtual card which will entitle me to redeem rs 300 on my next shopping anytime. Cust. No. [protected]. On 22nd dec, i got an sms stating that i have 500 points which could be used for shopping. Today when i shopped again from the same branch of shoppers stop, the billing person said that she couldn't find details of my virtual card. On complaining to customers desk, they could immediately find my virtual card details but with only 40 points left in it...
Complaint comments  Read comments Complaint category Department Stores

Shoppersstop.com — casio edifice watch

 Shwetank Rai on Dec 27, 2018
I bought a csio edifice watch worth rs-8095 product code is[protected]. I bought it on jully 22 2018 and by using it by 5 months i has serious problem. Neither was its chronagraph stop watch was working nor its seconds needle swinging right. I compained about the thing to the shopper stop store, shipra mall, shipra suncity, 9, vaibhav khand. They sent my item for repair telling me about that it woud take 30 - 45 days, but im very badly hurt by the qaulity and the material iv been provided as well as the inconvinience caused to me. I want a new watch in replace to the watch, cause its in the...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Shoppersstop.com — partial pf amount not credited in my account

 Senthil@1308 on Dec 22, 2018
When I check my partial PF claim, it showed claim settled status, but still it was not credited, so pls solve this Issue ASAP.

S.Senthilnathan

AC no.[protected]

IFSC . ICIC0000016

Dear team,

Still i didnot get any revert from your side,

I need to complain if you will not revert from today to 1 week,
ITS NOT MY MISTAKE,
Still i didnt receive money, but it showed settled status,
Kindly revert ASAP.
UAN no.[protected]...
Complaint comments  Read comments [1]Complaint category Hospitals

Shoppersstop.com — rude behaviour

 Saheli Kumar on Dec 19, 2018
We went at south city shopper stop, kolkata, today. We asked the bagkeepers to keep our backpacks, but they denied to keep it inside. They showed reason that there were no space inside. But infront of us they took bags of many customers. Then we repeatedly request them to keep our bags. Then they show attitude and said to keep our bags just outside the counter and go. It was so insulting to us. Shopping is a part of relaxataion, so why we take extra headache to carry our heavy weighed backpacks with us during shopping? Again, when we came out after shopping those guards were laughing at us and threw...
Complaint comments  Read comments Complaint category Products & Services

Shoppersstop.com — till date not receiving my pf amount

 Mayur mujumdar on Dec 13, 2018
Mayur mujumdar employee no S40086
13 dec 2018

Dear Sir,
I was the employee of Shoppers Stop Ltd in MGF Saket, New Delhi, and had left in 2015, It's been three year that i have left there, many time have applied for PF still not received. Even there Hr manager not giving any response and not giving my uan number.

Neither they have any status.

My pf details

Employee code - S40086
Date of joining - 18/march/2013

Date of leaving - 18/jul/2015

Pf no- MH/KDV/13484/33007

DOB -...
Complaint comments  Read comments Complaint category Employees

Shoppersstop.com — product not delivered and now no update on refund

 ajayd87 on Dec 13, 2018
I placed order on 1st december 2018, post 3 days i checked on their site my order was cancelled due to my unavailability and bad address. However they did bother to call once on my number to confirm the address not even i received single message from shoppers stop about product. Since 8th december their system is showing its in return and since than i have called these people 20 times but they keep asking for some more time like i ordered in billions and now they have to take bank loan to refund it.. What nonsense?
I am highly pissed off with such a poor and pathetic services. As per ss policy...
Complaint comments  Read comments Complaint category Online Shopping

Shoppersstop.com — leather jacket quality is very poor [Resolved]

 poulomi5saha on Dec 5, 2018
I bought a leather jacket in 2016 dec of brand gipsy worth rs.3500 from shoppers stop city center 1 salt lake kolkata. Now i cannot wear the jacket anymore because of the very poor leather quality. The leather is coming out from jacket. I don't have the bill now with me but i have the transaction details from bank. I want either it should be exchanged or the money should be refunded....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — pf amount is not settled [Resolved]

 Sms Shakthi on Dec 4, 2018
Dear sir/madam
As i am worked with shoppersstop in period of 1 and half years 22.6.2015to 19.3.2017
I had properly resigned my job still now i am not getting any pf amount and notifications. And company as not update in pf website also pls kindly process do needfull.
Pfb
Name sakthivel s m
Mob no [protected]
Emp id s49914
Email sakthivel097@gmail.com
Storecode ss159 coimbatore...
Complaint comments  Read comments Complaint category Job & Career

Shoppersstop.com — discount on membership cards

 vasudha sisodia on Dec 2, 2018
The salesperson while making my membership card said that you will get the discount of 10% on every purchase.. Also the 600 points on my purchase did not come on 1st of december as the salesperson said the points will be added in your account on starting of the month. The salesperson have always lied to us...
The csd staff was very rude.. After asking the complaint buk they didn't even gave the buk instead handed the feedback form.. The csd staff and were very rude and didn't explained the things properly...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — refund issues [Resolved]

 Tamu001 on Nov 30, 2018
After so many follow ups with customer care since 22nd Nov .
They still delivered the product on wrong address then they didnt refund the amount for same.
After that I raised a RETURN request for another product on 24th Nov but till date all the customer care executives are not associating properly & still refunded in the original payment mode.

Kindly raise a complaint & help me to get my refund.

Worst Online Application with Worst customer care approch....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — still not received refund after 2 month

 Aachheda on Nov 26, 2018
I had purchased a jeans from shoppers stop app on 8th oct 2018 and soon returned it as it its totally different product i received. After 1 month several time call their toll free number where customer care executive assures me i will get refund by by today and tomorrow without fail. But still i don't received anything (26 th nov) and even they are not giving proper reply i am waiting for the amount to come. Otherwise there is many other way to file a complaint against shoppers stop. Very frustrated and worst experience with shoppers stop.. Guys please don't buy anything from here. Amazon, myntra...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — refund not received even after 3 months from returning the product

 Ankita Kar on Nov 22, 2018
I had purchased a kurti from shoppersstop app on 16th aug 2018 and soon returned it as it was not fitting me. After 1 month when requested for refund they tell me my bank account details are invalid hence they are unable to process my request, so i filled the google form once again and call their toll free number where customer care executive assures me i will get refund by 12th nov without fail. I was waiting for the amount to come then i receive a mail again today (22nd nov) that my account details are non-existent hence they are closing my case. I am shattered because after waiting for such a...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Shoppersstop.com — no trust and no faith on shoppers stop shopping [Resolved]

 Divyannn on Nov 4, 2018
I have never seen such a worst online shopping as like shoppersstop.
They are easily cheating customers in money 1st and quality 2nd.
For any issues raised in regards to money refund or gift vouchers will never be resolved.
I only advise everyone not to choose shopperstop online shopping when you value every single rupee.
Final result from shoppersstop is always like customers will lose money in 1000's but they will not even give a rupee back.

Fraudulent shopping and worst service. Through off your customercare service...
Complaint comments  Read comments [1]Complaint category Online Shopping

Shoppersstop.com — e gift voucher fraudulent service

 Divyannn on Nov 3, 2018
I have redeeemed a voucher which was received as my award in my office.
Out of 1750, i received an order number only for 750rs. But for 1000rs, though there was no stock of gift voucher it was deducted fron my account.

While checking with customer service, they are telling to check with my corporate office when they are not relevant for your fraudulent service.
Further, the team s asking for account details even after clearly stating that it is redeemed from my award and not from any bank accout....
Complaint comments  Read comments Complaint category Online Shopping

Shoppersstop.com — ordered a perfume worth rs 8000 and received shattered/broken bottle [Resolved]

 Nishtha993 on Oct 29, 2018
I ordered an estee lauder modern muse perfume vide order no[protected] on september 25 but when i received the package, the perfume bottle was totally shattered and there was not a drop of perfume left... Contacted their customer care several times in last one month but no satisfactory response from them.. They just say that we are working towards it... Utterl dissappointed & dissatisfied with your services.

I want my money refunded at any cost as they are duping customers and looking into the matter for more than a month.. Please refund them as soon as possible or send me another...
Complaint comments  Read comments [1]Complaint category Online Shopping

Shoppersstop.com — online transaction issue through shoppers stop app [Resolved]

 Abhipsa Kundu on Oct 22, 2018
I did two times transaction through shoppers stop app by sbi net banking, both time the transaction was successful and money got redeemed from my account but the order was not completed successfully. Later i was informed by shoppers stop team that they didnot get any transaction at those time, then i contacted my bank and from there i got confirmation, transaction was successful after they checked with the merchant. I am attaching some screenshot as proof. Please go through those and return my money in my account as soon as possible. I want my money back in my bank account. I am very disheartened...
Complaint comments  Read comments Complaint category Online Shopping

Shoppersstop.com — return item refund not received [Resolved]

 patil anitha on Oct 19, 2018
I purchased a frock from shoppers stop on23-8-18 for rs.949/- & returned it on next two days but till now i didn't get the refund for it inspite of several calls to it's toll free number also. Now i am fed up and by repeated calls to them. I am enclosing the screeshot of my purchase. Please refund the amount at most earlier.

Regards,
Patil anitha...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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