Aldo - India — Defective and inferior quality handbag
Prprerna154 on May 26, 2017
Aldo i thought is one of the good brands, where you get quality for the price you pay, but it is one inferior brand which will die down in indian markets because of poorest quality of bags they sell. The quality of bags is one of those we buy at sarojini nagar.
I bought a bag and a wallet worth 9000 rs from aldo dlf mall on 4th may. While buying the sales man told me that it has 3 months warranty on it. The hand bag material started peeling off and lost its shape, started bending from various sides. I returned the bag on 20 may, when the sales man denied that there is any warranty and was not willing to take any action. After a lot of struggle and argument, he agreed to sent it for inspection. After a week, he came back saying that you can take a replacement for the amount you have paid 5250 rs after 25% discount clubbing the 2 items (Paid amount 6748, mrp 7200 hand bag and 1800 wallet). I should get replacement of worth rs 7200 a item, because that's what i opted for. Why should i loose on the offer. After all who suffered here the customer who opted for 7200 worth of item paid 5200 for it and will get a replacement of only 5200. Also the starting range for handbags, good decent size, office handbags is 7000 at aldo. Ultimately, i will have to shell out more money approx 2000 or buy another product 1500 to reach to a total of 9000 to avail 25% discount on the total bill.
Now where is the resolution.
Aldo team request you to please refund my money back and end this mental harassment, because i am not going to shell out more money for aldo. That too never will i buy anything from aldo
Invoice number : [protected]
Date of purchase : 4 mar 17
Date of return : 20 may 17
Return receipt number : 1623
Sales person : allen
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