Aldo - India — the colour of shoes get faded

I had purchase the shoes from aldo store located ata infinity mall malad mumbai. The colour of shoes faded after applying aldo clean smooth leather cleaner. This is not at all expected from your brand. I approached the branch manager to refund me for that but he denied. He told me that your brand has only exchange policy and not refund. I request you to refund me for the shoes which i purchased and get faded after applying your brand cleaner.