Alice Blue India — mcx wrong trade execution without levels

I lost money because of this. The app executed wrong trades. Today again i was having the issue with my balance in morming which was shiwing negative. Because of that i was unable to trade. I called and they rectified it in 1 hour and i lost my trades.
Once again today i bought bo order for silver with sl of 52312 and order sl triggered at 52301 at 5:43 pm. But that level never cane on mcx exchange at that time. Now solver is at 52755. I lost money 1600 again in spite of profit of 2500..
What the hell is going on. Is this joke or fraud that you all are doing.
Please take action and refund my losses at least. Otherwise i will escalate this to sebi and mcx for fraud. I will spread on all online plateforms for fraud of alice blue.
Fraud company never acoount open or trade with alice blue never.. They have algo and robo trading which makes fradulent transactions.