All India Institute Of Medical Science [AIIMS] — customer waiting from o'clock to till evening for endoscopy and other appointments

Address:

New Delhi, Delhi, 110094

Dear sir/madam i am mohit kumar teotia my sister is under treatment here from last 3 month and facing lot of problems which can be improve easily if hospital wish to improve these facility /requirements for patient benefit some of these are appended below.
1. There should be a digital led call system for patients so that they can easily see his/her turn.
2. Very suffocation in the area of where endoscopy done out side near door not sufficient area to sit. Very crowded area.
3. All people standing in row for his/her turn they standing a long hours like 6- 8 hours for his turn so there should be provision to sit the patient. There are chairs but not sufficient space.
4. No numbering system alloted to patients for their appointment just they deposit the patient card and also don't know when patient turn will come. So system should improve by digital led installment so that every patient can se his alloted number when his turn come.
5. There should be door bell system for calling the patient with his alloted number for that operation or appoint.

This is my humble suggestion sir today i came with my sister and see a long row in front of the door where endoscopy done there are very suffocating situation when i stay there. I feel very uncomfortable very difficult to take breath. We deposit our appointment card where doctor write endoscopy date 12 oct 2017 but there is no serial no and i don't know when our turn will come. So it is very difficult to know that when my turn come. But if management install led display then patient feel that my turn will come to know. Pm modi sir dream for digital india but here patients are very difficult to survive by standing in a row for 6-7 hours even more for his turn or appointment. How is this service for a patient. He is ill and standing in a row for 6-7 hours continuously. This is a harassment /punishment for a patient.
Mohit kumar teotia
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