All India Institute Of Medical Science [AIIMS] — I'm complaining about dental department

My mother has been facing pain in her teeth from Wednesday (27/01/2021) i visited AIIMS dental opd at 1:20. However they said the time is over you can come tomorrow for check up. We visited the opd then on Thursday & doctor after checking my mom teeth she suggested some medicine for her pain which she was suffering from Wednesday. The doctor mention we should go to the 5th floor for some other check up where she was just examine once that also just seen what the doctor on the ground floor has written on the her Opd card. After that they gave her injection for the pain relif & suggested her to go the 3 floor of dental Opd. When we visited the 3 floor they asked us to visit tomorrow & they mention only 15 card are only submitted here you have to come early. So we visited the dental hospital of AIIMS next day at 7:00am the guard mention that the hospital will open at 8:00 however you can't been seen by the doctor now as you are late. The doctor only check 15 card on daily bases now they are 30-45 people is infornt of you but they will also not get there number as only 15 people are just seen by the doctor.So, i visited the opd on monday at 6:30am now also i am late 15 people are already done for the day now i have to visit some other day for the appointment which we have from Thursday. So, I don't understand AIIMS being the best & the biggest hospital of Delhi still the dental department only check 15 people the day it ain't matter how much pain the patience is suffering from it just you been shifting from one place to another just trying to make things more worse for the patience. So could anyone please look into it & help these things get resolved ASAP or is there some things which can help us & the people visiting the place. So please inlight us what is it. Waiting for the response.If you need you can reply me to my email: jayant27.[protected]@gmail.com.