Allahabad Bank ATM Card — amount refund

Sir, on 28/12/2017 i paid my fees online to sol (School of open learning) but from my account fees deducted twice time after that i visit many time at my branch, (Nawada, delhi) and also university (School of open learning) one transaction is success but second is unsuccess when i informed about this for sol. They give me a reference id (Ctx[protected] on which the transaction or deducted amount successfully for my admission but 2nd transaction which is unsuccess and my a/c no. Is [protected]. That's why i wants to say refund my deducted amount sir i request you to please take quick action.