Allahabad Bank — atm transaction failed but amount debited

Address:New Delhi, Delhi, 7788

Dear sir,

I have saving bank account no. [protected] at allahabad bank, matiala, new delhi. 05 nov 2018 at around 6:42 pm in the evening i tried to withdraw rs.9800/- from punjab national bank atm nawada new delhi, but the transaction failed with error and the balance had been debited account & i have received message 9800/- debited my account but i not received any money this
When i used again same atm the 10000/-, i am received only 10000/- only. But 9800/- amount also debited my account.
My card no=[protected]
Account no=[protected]

Please do the needful.

Thanks & regards

Sunil kumar
G 235 a, vishwas park
Rajapuri uttam nagar new delhi-110059
Mob. No:[protected]
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Allahabad Bank customer support has been notified about the posted complaint.
Nov 20, 2018
Updated by Sk7788
Dear Sir,

Today after 15 days i have not received any refund my money.

Please do needful

Sunil Kumar
Complaint comments 

Comments

I have savings account at Allahabad Konnagar branch Dist Hooghly.
I have requested many times to change Phone number to ny branch but not yet done.
Fill up all the required documents also and give application as well, but no action taken.
I have currently staying out of station.
Kindly do the changes as soon as possible.

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