Allahabad Bank — cash not dispensed from atm machine but debited from account

I tried to withdraw ₹5000 from my allahabad bank account through hdfc atm machine on 15/05/18 at 19:22, near poornima university atm no. S1anjo10.
The atm machine doesn't dispensed the money and shows transaction declined unable to process. A receipt is dispensed from the atm machine following the above mentioned information. Then i go to another bank axis bank atm there shows insufficient funds in the account, and ₹5000 is debited from my account.
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I tried to withdraw ₹15000 from my Allahabad bank account through FBL ATM machine on 15/05/18 at 07:30PM, in Govindpur Dhanbad.
The ATM machine doesn't dispensed the money and shows transaction declined unable to process. A receipt is dispensed from the ATM machine following the above mentioned information. Then I go to another bank axis bank ATM there shows insufficient funds in the account, and ₹15000 is debited from my account. Although when I complained about this in Bank code ALLA0210020... They refused to take the complain by saying she will lost the form.. it is unexpected from a reputed government employee & the staff doesn't do good behavior. Even when I asked her why messages are not generating after the transaction from ATM she told me this is non of her problem.

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