Allahabad Bank — charge dispute on amazon refund

Address:

Muzaffarpur, Bihar

My refund amount of ₹34, 333 was supposed to be credited into my account by 2nd july but i haven't received it yet. The refund reference number provided by amazon is[protected]. Neither the bank nor amazon is listening to me. Both are blaming each other and asking to contact the other party. I request you to process the amount immediately and transfer it to my account.