[Resolved]  Allahabad Bank, Ludhiana — CASH NOT CAME OUT FROM ATM MACHINE BUT AMOUNT WAS DEBITED FROM ACCOUNT.

Address:

Ludhiana, Punjab

I would like to inform you that I am having a saving bank account in your branch by the name of Kalyan Singh from last 2 – 3 years. On date.24.09.2013 my father Mr.Kali Prasad went to an Punjab National Bank ATM in Keshavpur, Paharwa in Gonda, U.P. and withdrawn an amount of Rs.5000/- which was a successful transaction but immediately after that he tried to withdraw Rs.10000/- but that amount of money didn’t came out of the machine. Same time I came to your branch & complained about this to Mr.Sumit Mittal for what has happened he launched the complaint in system and gave me a ticket No.601177 & even told me that the amount will be automatically credited in my account by 27.09.2013 but it was not done till 08.10.2013 & I continuously visited bank for the same every day, again on 08.10.2013 he re-launched the complaint in system and I got another ticket no.604769 & than I was told to wait till 22.10.2013 with a assurance that money will be credited by the time. After all this process I got an letter from Mr.Sumit Mittal on 24.09.2013 pertaining to my complaint that as per the JP Log my transaction No.524 dated : 24.09.2013 was successful & excess cash was not found in the machine. Hence I do not understand where the cash has gone as there is no excess cash in the machine & even I have also not received the amount, I request you to kindly arrange the transaction details of the ATM done after my transaction along with video recording done by the CC TV camera of the ATM Room which is the only option left for us to clarify where my money is. Your's Truly Kalyan Singh +91 [protected]