Allahabad Bank — Money debited from account but not withdrawn from ATM

Address:

Bhopal, Madhya Pradesh, 462036

With reference to my savings bank account number [protected] with your branch, I regret to inform you that on the evening of 11/02/2017 I tried to withdraw Rs. 9000 (nine thousand) cash from Punjab National Bank ATM located at Airport Road, Near RKD[censored]niversity, Abbas Nagar, Gandhi Nagar, Bhopal, Madhya Pradesh 462033 but it was a failed transaction with no cash dispensed from the machine. Later, I received an SMS text pertaining to my account getting debited of the same amount (9000 Rs) even when no cash was dispensed from the ATM. I furnish here below the details for your information so as to enable you to re-credit the amount to my account:

Name of the bank and branch where the account is maintained: Allahabad bank, Arera Colony, Bhopal
Date of transaction: 11/02/2017
Transaction time:18:53
Transaction amount: 9000 (Rupee Nine Thousand Only)
Rs. 9000/- (Nine Thousand Only)
Location of automated teller machine:
ATM Information: Punjab National Bank Atm Gondhar Mhow
ATM ID/Location, if ID is not available : Airport Road, Near RKD[censored]niversity, Abbas Nagar, Gandhi Nagar, Bhopal, Madhya Pradesh 462033)
Name of the ATM Bank: Punjab National Bank