Allahabad Bank — money deduction from account but I didn't get money

Sir, i'm aparna gupta account no. [protected]. I had used atm on 25/11/18, rs.10000 has bee6n deducted from my account but i did not get money. I had made complaint on 27/11/18. My problem is still not resolved and the costumer care no. Is totally useless, either it is busy or no one received the call.
Kindly resolve my problm and credit the money. Thankyou.
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I am paying Amazon pay 110rs and 60 rupees in 12/11/2018 but Amazon pay saying that payment is declined but refund not received and working day is already gone but no information about that payment

My refund money Daley
My account number [protected]
Bank_allahabad
Branch balighai
IFSC Code ALLA0210606
Refund Reference Number for the transaction is[protected] and I have not received any refund money
Amazon saying 19980 that amount will be transfer to your bank account but
Don't show amount in my account
Amazon reference number is
[protected]

My account number is [protected]

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