Allahabad Bank — money is deducted from bank account but not refunded after more than 10 days

Address:

Basti, Uttar Pradesh, 272155

On 14/06/2019 around 15:10 pm i paid refizaretor fee 11040rs through atm card via amazon pos machine transaction got failed in there pos machine but my amount 11040rs deducted from my account after i visited the bank they are saying u will receive ur amount in 48 hours but 6 days passed i got not any single information about it already written a letter to the bank but no profit
Name: vaibhav anand pandey
Bank account number: [protected]
Branch: duhwa mishra
Card no : *1316
Amount deducted: 11040rs
Already complained in allahabad bank customer care, but no reply from them too
Allahabad custom care number dead to no help from anywhere already visited branch complained about it but i don't think they care about it