Allahabad Bank — payment yet to receive

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712124

My husband kartick chandra ray opened a scss a/c. No.[protected] depositing rs.350, 000/- in allahabad bank, saradapally branch bhadreswar, hooghly on 14/12/2017 keeping my-self only nominee. All on a sudden had breathed his last on 25/02/2018. With reference my letter dt.14/06/18 i inform to bank to pay back said sum, bank authority verbally inform that as the account opened under scss will resolve by head office of our bank, but no result found by this 3 months, i have no alternate to lodge a e-complain before the authority, so i lodge an e-complain on 06/09/18 vide it's no.
Albcare50468, where they response on 24/09/18 - "matter under process with kolkata main branch through that site. But here also pending another 3-months, so i lodge again an e-complain on 29/12/18 vide it's no. Albcare57726 - now remarks in that site"recommended for closure"- what is the meaning of such word - whether the amount is payable or not? - if so, when it is payable, after my demise, as i am also approaching 70-years old. Now it is my earnest appeal before you settle the matter paying my said sum at earliest and give me relief from such agony.