Allahabad Bank — Refund Issue Allahabad Bank

Address:At Latehar branch,829206

I have booked 3 tickets from IRCTC app but that ticket got cancelled,
I have sent an email to irctc for refund but they told that money has been refunded and they gave bank reference .
When I visited to bank to inquiry about my refund issue They told lodge a complain for refund.
I have not yet received money to my bank account, Could you please resolve this issue.

Allahabad complain Number--
10089162
10089267
10089250
Bank Account Number-[protected]
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    Allahabad Bank Address
    2, N. S. Road, Kolkata, West Bengal, India - 700001
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