Allahabad Bank — Use of debit card for payments

Dear Sir.
I am Jai Kumar Masih having an account in one of your Allahabad Bank Branch Which IFSC Code is ALLA0211338 and my Account Number is [protected]. the incident Occurred when I was travelling by Road from Kolkata to Patna with my Family on 08/January/2021. on the same day when we were crossing the Place called Girdih (Jharkhand) we required to refill the fuel. so, We stop our Car at Kesar service station Girdih Jharkhand. there we used our Allahabad Bank Debit Card 006110 at 11:35:46 am unfortunately the first Payment of Rs.1000/- transaction failed then again we re-swipe the same Card at 11:36:35 am and this time also the payment of Rs. 1000/- transaction failed but both the time money has debited from my Account. the same I have complain the issue to the manager and the owner of the fuel station the Kesar service Station. but they said it is not their fault they can't help us. if the transaction has failed the money will credited in your account. but later on the same evening one Transaction money of Rs. 1000/- has credited in my account but another amount of Rs. 1000/- is still pending. so I request you the same to please help us to refund my another pending amount rs.1000/- soon. otherwise we will file the same complain to the RBI Complain Portal with Compensation allowance because we have faced lot of Problems due to your transaction failed and still we are facing for not getting our money back. I wish you will solve my complain soon.

Thanking You

Your Sincere Costumer
Jai Kumar Masih
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    2, N. S. Road, Kolkata, West Bengal, India - 700001
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