Allen Career Institute — Deducted 17500 While Refund

Address:

Landmark City, Kunhari, Kota (Rajasthan)

My sister was studying for Pre-Medical course in Allen Career Institute, kota. Before the completion of first year course, on 13/12/2022, we deposited the entire fees(116000₹) for the next year as advance in the bank account of the institute. Whereas the date of commencement of the course was 27/01/2023.
Unfortunately, my sister's health started deteriorating due to which we had to decide to bring her back home, when we requested the institute to refund the advance amount for the next year, they refused to refund the deposited amount citing rules. Deducted Rs 17500 from it and returned it.
While at this time neither the next year's course had started nor the admission was taken for the next year's course. In the copy of the form which I have shared, the date of commencement of the course, the amount deducted, all the details are there.

This is absolutely injustice that has happened to us.
Please do justice, and kindly get us to pay the entire amount deducted.