I Am Writing To Bring To Your Attention The Unsatisfactory Experience I Had During My Recent Journey With Alliance Air. I Was A Passenger On Flight Number 9I622, dated 12 Dec 2023, Traveling From Indore To Delhi (PNR: CFFGE2) Would Like To Express my Disappointment And Seek Appropriate Compensation For The Inconvenience Caused Due To A Significant Flight Delay.
We Arrived At The Airport Well In Advance, At 3 PM, Expecting Our Flight To Depart At The Scheduled Time Of 17:15 Pm. However, After Securing The Boarding Pass And After Security Check In Of The Baggage And While Waiting At Gate No 10, I got to know that The Flight Is delayed and departure is rescheduled at 1915 hrs. I waited patiently but boarding gate was not opened and it was displayed at the info board that the flight is delayed without mention of the rescheduled departure time this time. The announcement was made that the boarding will start at 1950 hrs.This Delay Of Nearly Two And A Half Hours Caused Significant Disruption To My Travel Plans And Resulted In Undue Stress And Discomfort. Revised Departure Time -2015 hrs Instead Of Scheduled Time 1745 hrs.
What Exacerbated The Situation Was The Complete Lack Of Communication And Assistance From Your Airline. Despite The Substantial Delay, There Was No Provision For Refreshments Or Any Form Of Compensation Provided To The Affected Passengers. The Behavior Of The Staff During This Entire Episode Was Extremely Unprofessional And Rude, Adding To My Overall Dissatisfaction With Alliance Air’s Services.
Upon Reviewing Your Policy Regarding Flight Cancellations And Changes Of Schedules, We Understand That Circumstances Beyond The Control Of The Carrier, Such As Weather, Air Traffic Control, Or Mechanical Failures, Can Justify Such Schedule Changes. However, It Is Imperative To Note That No Extraordinary Circumstances Were Mentioned Or Explained For The Extensive Delay We Experienced.
I am serving as an officer in Indian Army where time is of paramount importance.
Due to this delay I missed my boarding in the train scheduled to depart at around 2100 hrs from New Delhi. I missed the important event/ parades of the next day that I was supposed attend. This caused mental trauma, stress, financial implecations and irreversible adversarial effect on my career. The suitably compensation to be provided for this act of harassment and mental torture by the airline.
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