[Resolved]  Allied Digital Service Ltd — airtel digital tv


My airtel digital set-top box was showing an amber light 40 days back.
I contacted airtel tv customer care and they sent an airtel engineer to check.
The airtel engineer said that the settop box is damaged, and that he will be providing me with a repaired settop box in 3 days, for which i paid inr 350.
After a week, he replaced my settop box with the repaired box.
This repaired settop box worked only for 2 hours, and after that stopped giving a visual output.
I have been calling airtel customer care every alternate day, and every time they assure me that they will be sending an engineer, but the engineer never turns up.
So, its been a total of 50 days now, and my airtel digital tv is not working.
I have been using airtel tv for 8 years now, and if this is the quality of service that airtel gives to its existing customers, then i dont know what is the service policy of airtel and how long is it going to sustain with other competitors just around the corner.
Meanwhile, my settop box is still unrepaired, and not working.
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Jul 14, 2018
Complaint marked as Resolved 
Finally, the Airtel Service Engineer gave me a replacement set-top box and resolved my complaint.
Allied Digital customer support has been notified about the posted complaint.
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